Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Enterprise Health Specialist

Company: IBM

Location: MADRID, ES

Posted Dec 23, 2025

The text describes an Enterprise Health Specialist role at IBM, focusing on managing occupational health services, compliance with regulations, and supporting employee wellbeing. It outlines responsibilities like medical evaluations, reimbursement processes, and health promotion programs, while detailing educational and experiential requirements for the position.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring expertise in big data technologies like Spark, Hadoop, and Azure cloud platforms. Responsibilities include developing data solutions, building pipelines, and working with NoSQL databases. Required skills involve experience with Python/Scala, cloud ecosystems, and certifications in Azure or Data Bricks.

Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 23, 2025

The job posting outlines a role in driving customer and commerce transformations, requiring expertise in digital strategies, stakeholder engagement, and global collaboration.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 23, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives with global clients. The position involves BPO project delivery in Japan, requiring Japanese language skills (JLPT N1) and Microsoft Office proficiency. Responsibilities include executing business processes across accounting, human resources, and procurement, with emphasis on collaboration and innovation.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing collaboration, innovation, and growth opportunities. It highlights technical expertise in SAP and integration tools, along with client-focused problem-solving and long-term career development.

Application Architect-ServiceNow

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This role involves collaborating with clients on hybrid cloud and AI projects using IBM technology, fostering innovation, and requiring expertise in ServiceNow and integration tools.

IBM SW Automation Brand Sales Specialist

Company: IBM

Location: Hong Kong, HK

Posted Dec 23, 2025

This job description highlights IBM's Software Solutions Brand Sales role, emphasizing technical expertise in automation solutions, client collaboration, and career growth opportunities. It promotes a supportive culture focused on innovation and making a global impact through digital transformation.

Senior Network Engineer - SDWAN

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 23, 2025

IBM Finance & Operations drives efficiency and innovation. The role involves network design, security, and collaboration with global teams. Required skills include SDWAN, BGP, and automation. IBM offers career growth and a dynamic environment.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles involving hybrid cloud/AI solutions, technical expertise, and delivering impactful results through strategic partnerships and industry expertise.

Salesforce Package Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 23, 2025

This job description outlines a Salesforce consultant role at IBM Japan, focusing on system planning, development, and maintenance for clients. The position emphasizes collaboration with clients to implement Salesforce solutions, leveraging IBM technologies and requiring 3+ years of Salesforce experience. It highlights career growth opportunities, innovation in creating solutions, and the importance of continuous learning within IBM's culture.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and professional growth. It highlights working with clients on hybrid cloud and AI solutions, long-term relationships, and the role of consultants as trusted advisors. Required skills include Workday HCM certification and experience in talent performance modules.

Technical Project Manager - CIO Hybrid Cloud Infrastructure and Networks (HCIN)

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job posting outlines a Project Manager role within the CIO Hybrid Cloud Infrastructure team, requiring expertise in network engineering, agile methodologies, and vendor management. The position emphasizes collaboration, technical knowledge, and compliance with global initiatives, with preferred qualifications including Agile tools proficiency and innovative problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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