Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

【東京】AWSプロジェクトマネージャー

Company: IBM

Location: Tokyo, JP

Posted Dec 23, 2025

This job description highlights a project management role at IBM focusing on AWS-based system development, client collaboration, and technological innovation. It emphasizes career growth opportunities, professional development, and the use of IBM's technology portfolio to drive business transformation.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

The text describes a senior technical leadership role at IBM emphasizing innovation, strategic problem-solving, and impactful organizational change. It highlights responsibilities such as defining system architectures, leading technical decisions, and driving business outcomes through advanced analytics and technology adoption. Required expertise includes Databricks ecosystem proficiency, data governance, and consulting leadership skills with a focus on delivering measurable business results.

Market Counsel (General Counsel), IBM Australia/ New Zealand

Company: IBM

Location: SYDNEY, AU

Posted Dec 23, 2025

This text describes a senior legal role at IBM with opportunities to influence business strategy, ensure compliance, and drive innovation through global collaboration. It highlights career growth, leadership responsibilities, and the importance of balancing legal risk with strategic objectives in a dynamic environment.

Data Engineer-Data Warehouse

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description outlines a role in IBM's delivery centers focusing on technical expertise, ETL workflows, and Agile methodologies. Responsibilities include system analysis, data modeling, and production support. Requirements emphasize technical skills, teamwork, and continuous learning.

Select Horizon Technology Sales Leader

Company: IBM

Location: Tokyo, JP

Posted Dec 23, 2025

This job posting highlights IBM's global sales role focusing on innovation, collaboration, and digital transformation. The position requires Japanese-speaking skills and emphasizes strategic thinking, relationship-building, and technology expertise. It offers opportunities for career growth and impactful business solutions across industries.

Delivery Consultant - zLinux

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights technical expertise, cross-functional teamwork, and opportunities to work on complex projects with global teams.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This job description outlines a role focused on IT infrastructure and AWS cloud services, requiring expertise in Python, Java, Kubernetes, and DevOps tools. It specifies educational qualifications, technical skills, and preferred experiences in cloud environments and application servers.

Industry Consultant-Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in fraud management and enterprise solutions, requiring a bachelor's degree, Java technologies experience, and knowledge of UI development and web services.

Back-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

The text describes a developer role involving feature development, code reviews, collaboration with cross-functional teams, maintaining services, documentation, and required expertise in technologies like TypeScript, Node.js, and cloud platforms. It emphasizes Agile methodologies and continuous learning.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Shanghai, CN

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on collaborative client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights roles involving SAP expertise, strategic problem-solving, and technology integration across industries.

Government and Policy Affairs Manager

Company: IBM

Location: CANBERRA, AU

Posted Dec 23, 2025

The text describes IBM's Legal Regulatory Affairs role, emphasizing innovation, integrity, and global collaboration. It outlines responsibilities involving government relations, policy influence, and supporting business growth through technology and compliance. Required qualifications include a bachelor's degree and expertise in government relations, with preferred skills in policy development and IT trends.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves collaborating with global clients to drive digital transformation using agile methods and AI. It emphasizes long-term growth, innovation, and impactful solutions through strategic partnerships and technology platforms.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages