Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Program Manager

Company: Optiv

Location: USA

Posted Dec 20, 2025

The Program Manager role involves overseeing client engagements, managing projects, and ensuring successful outcomes. Optiv offers a supportive environment with opportunities for growth and work-life balance.

Cloud Pre-Sales Engineer

Company: Gcore

Location: Poland,Cyprus,Serbia,Lithuania,Georgia

Posted Dec 20, 2025

Gcore is seeking a Cloud PreSales Engineer to contribute to innovative AI and cloud solutions globally. The role involves collaborating with customers and partners, designing solutions, and supporting a team of 550+ professionals. The company emphasizes competitive benefits, flexible work options, and a customer-centric approach.

Senior Software Engineer - Markets

Company: Kraken

Location: France,Germany,Spain,UK

Posted Dec 20, 2025

Kraken is a tech company driving sustainable energy innovation, aiming to transform the industry through smart systems and climate-friendly solutions. They seek passionate problem-solvers to shape a greener future.

Engineering Manager - Release Engineering

Company: Zapier

Location: India

Posted Dec 20, 2025

Zapier is seeking an Engineering Manager to lead a Release Engineering team focused on improving software delivery pipelines, testing frameworks, and supply chain security. The role involves modernizing infrastructure, collaborating with cross-functional teams, and ensuring reliable, secure, and scalable systems. The application deadline is 30 days from posting, with considerations for remote work locations.

Associate Director - IT Project Manager

Company: Guidehouse

Location: USA

Posted Dec 20, 2025

This job posting describes a senior ServiceNow consultant role with responsibilities including leading IT projects, technical expertise in ServiceNow modules, and managing remote teams. It outlines requirements like 7+ years of experience and a bachelor's degree, along with benefits such as competitive compensation, medical insurance, retirement plans, and professional development opportunities.

Senior BI Data Analyst

Company: Docplanner

Location: Spain

Posted Dec 20, 2025

Docplanner promotes a positive work environment with global impact, emphasizing employee well-being and innovation in healthcare tech. They offer flexible work, competitive benefits, and opportunities for growth.

Associate Director - Programmatic Platform Operations

Company: Spotify

Location: North America

Posted Dec 20, 2025

Spotify seeks an Associate Director for Programmatic Platform Operations, leading global operations and driving ad tech innovation. The role involves strategic leadership, cross-functional collaboration, and expertise in programmatic media. Benefits include competitive compensation, equity, and a flexible work environment.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: USA

Posted Dec 20, 2025

This job description outlines a Staff Software Engineer role at Dropbox, focusing on metadata infrastructure. Responsibilities include designing distributed systems, leading technical strategies, and ensuring scalability. Requirements include advanced experience in distributed systems and programming. Compensation ranges vary by location.

Senior Product Manager - Data

Company: Reserv

Location: USA

Posted Dec 20, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize insurance claims processes. The Senior Product Manager role focuses on data-driven innovation, requiring expertise in Agile methodologies, customer-centric strategies, and cross-functional collaboration. The position offers competitive benefits and flexible work arrangements.

Senior Software Engineer - Resware

Company: Qualia

Location: USA

Posted Dec 20, 2025

The text promotes Qualia's real estate technology solutions, highlighting their simplification of home buying/selling processes, enterprise-grade products like Resware, and a job opportunity for a Senior Software Engineer. It emphasizes innovation, collaboration, and the company's mission to solve real-world problems through technology.

Benefits Administrator

Company: G-P

Location: UK

Posted Dec 20, 2025

The Benefits Administrator role emphasizes operational excellence, data integrity, and compliance support. Responsibilities include process execution, documentation, continuous improvement, employee support, and vendor coordination. Qualifications highlight experience in administrative roles, technical acumen, and attention to detail.

Financial Services Representative

Company: D.A. Davidson

Location: USA

Posted Dec 20, 2025

DA Davidson emphasizes integrity and community impact, offering a role focused on client service and practice management with competitive benefits and professional growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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