Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Power BI Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting seeks a PowerBI Developer to design dashboards, translate business requirements into data models, optimize report performance, and collaborate with teams. It requires expertise in Power BI tools, SQL, and data modeling, with preferred experience in modern data platforms and automation technologies.

IBM Internship SAP HANA FIN FI

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The SAP FI Consultant Intern role at IBM Consulting involves supporting financial processes, collaborating with global clients, and contributing to innovative solutions in a growth-oriented environment.

Senior Integration Developer

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job description outlines a role in IBM Consulting focusing on integration solutions, requiring expertise in IBM technologies and collaboration with clients for innovative projects. It emphasizes career growth, technical skills in APIs and cloud platforms, and a culture of continuous learning and problem-solving.

【東京/新潟】ITスペシャリスト(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description highlights opportunities for career growth within IBM's global network, emphasizing collaboration with customers and leveraging IBM technologies to drive innovation. It outlines technical requirements and career paths while promoting a culture of autonomy and professional development.

Quality Assurance Representative - Japan Language

Company: IBM

Location: New Delhi, IN

Posted Dec 18, 2025

The job description outlines a Quality Assurance Representative role at IBM Finance & Operations, requiring Japanese fluency and experience in contract management. It highlights opportunities for growth, collaboration, and a supportive work environment.

(Senior) Manager, AI & Digital Strategy

Company: IBM

Location: Hong Kong, HK

Posted Dec 18, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in AI and digital strategy roles with global client partnerships and advanced technological tools.

Director, Sales

Company: IBM

Location: London, GB

Posted Dec 18, 2025

The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.

Senior BPM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a Senior BPM Developer role at IBM Consulting, emphasizing collaboration with global clients, leadership in workflow solutions, and technical expertise in IBM Business Automation Workflow. It highlights opportunities to impact hybrid cloud and AI initiatives while requiring strong technical skills and mentorship experience.

Order to Cash Process Owner (Compliance Lead)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

This text describes a job role at IBM's OTC Team Leader position, outlining responsibilities related to order-to-cash processes, team management, and process improvements. It emphasizes collaboration, innovation, and compliance while detailing required skills and qualifications for the role.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in Snowflake and ETL tools, and opportunities for growth through a culture of evolution and empathy.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility data initiatives. The position emphasizes collaboration with clients, innovation, and career growth within IBM's technology ecosystem. Key responsibilities include designing data pipelines, ensuring security standards, and working with advanced analytics teams.

L2 Support Engineer

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Software seeks a skilled backend developer to contribute to innovative AI-powered cloud-native solutions. The role involves technical support, problem-solving, and collaboration with teams to enhance customer satisfaction and deliver high-quality software products.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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