Tech Jobs in Barcelona, Spain
1,281,150 open positions · Updated daily
Barcelona stands out as a tech haven due to its unique blend of Mediterranean lifestyle, top-tier universities, and a growing ecosystem of venture-backed startups. The city’s strategic position on the European tech map attracts talent from across the continent, while its supportive public policies—such as the 2019 Tech Barcelona initiative—offer tax incentives and accelerated permits for tech firms.
Key players span fintech, e‑commerce, and creative tech. Glovo’s headquarters in Poblenou drive logistics tech, while Cabify and Typeform bolster software and SaaS. The city also hosts global giants like Google and Microsoft, and a vibrant indie scene from gaming studios such as King and AI research labs at the Barcelona Supercomputing Center.
Living costs in Barcelona are uneven: rent in Eixample averages €15‑20k per year for a one‑bedroom, whereas a meal at a local tapas bar costs €10‑15. Transparent salary data helps professionals weigh offers against this reality, ensuring that compensation aligns with lifestyle expectations.
Senior Backend Engineer
Company: Vonage
Location: Spain
Posted Apr 25, 2024
Vonage, a leading CPaaS company, is seeking a Senior Software Engineer to develop a real-time platform for new Network APIs. The role involves building scalable microservices, writing efficient code, and working with public cloud infrastructure. Vonage values disruption, customer focus, and a commitment to getting things done. The ideal candidate will have excellent Java skills, understanding of high-performance distributed computing, and experience with AWS, Kafka, Redis, Docker, Kubernetes, and reactive programming.
Documentation and Technical Writing Manager
Company: Grafana Labs
Location: Spain
Posted Apr 25, 2024
Grafana Labs, a leading open source technology provider for dashboards and visualization, is seeking a Documentation & Technical Writing Manager. The role involves managing a team of technical writers, overseeing the redesign and expansion of the documentation site, and collaborating with engineering and other internal/external groups. The ideal candidate should have experience leading and writing excellent documentation for developers, interacting with engineering teams, and working remotely. The base compensation range for this role in Spain is €69298 - €83158.
Customer Success Associate Team Leader
Company: Dlocal
Location: South Africa, Spain
Posted Apr 25, 2024
<div><strong>Why you should join dLocal<strong><div> <div> <div> <div>dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastestgrowing emerging markets <div> <div> <div> <div>By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel health and learning benefits among others Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of peoples daily lives We are builders we never run from a challenge we are customercentric and if this sounds like you we know you will thrive in our team<div> <div> <div> <div><strong>Whats the opportunity<strong><div> <div>We are looking for a Customer Success Lead who will be responsible for overseeing and managing the customer service operations of the company globally guaranteeing we deliver amazing experiences to our customers<div> <div> <div> <div>This person will be the manager of a team of regional customer service leaders that ensure highquality service delivery customer satisfaction and efficient resolution of customer inquiries and issues The role requires strong leadership communication and problemsolving skills to effectively manage both the team and customer interactions<div> <p><br><br><p> <div class=h3>What will I be doing<div> <ul style=> <li style=>Promote a customer first environment at all times<li> <li style=>Provide topquality service complying with the SLAs defined helping to ensure customer satisfaction and strengthening customer relationships<li> <li style=>Define and implement the customer service strategy to maximize customer experience<li> <li style=>Solve escalated complex andor highpriority problems when neededDevelop strong relationships with other areas within dLocal to implement changes that positively impact on our merchants SLAs adherence<li> <li style=>Be organized detailoriented take initiative and follow up independently<li> <li style=>Acquire excellent product knowledge to guarantee the quality of service provided to customers<li> <li style=>Push yourself and the team by recognizing and suggesting areas of improvement<li> <li style=>Interact and work together with the different areas of the company<li> <ul> <p><br><br><p> <div class=h3>What skills do I need<div> <ul style=> <li style=>Bachelors degree in administration or any other related field <li> <li style=>Passion for customer success and deep interest in understanding client needs <li> <li style=>Previous experience leading Customer Support teams <li> <li style=>Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them <li> <li style=>Datadriven mindset <li> <li style=>Great Attitude <li> <li style=>Ability to learn quickly and be resourceful <li> <li style=>Fluent in written and spoken English to provide effective communication and support <li> <li style=>Basic knowledge of SQL is a plus <li> <li style=>Excel skills are a plus<li> <ul> <div><strong>What happens after you apply<strong><div> <div> <div> <div>Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us We will review your CV and keep you posted by email at every step of the process<div> <div> <div> <div>Also you can check out our <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fdlocalcom2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=1amptoken=rqc7gOyvQkQ91DDUfVxbdQLVTfQ rel=nofollow>webpage<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwlinkedincom2Fcompany2Fdlocal2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=2amptoken=0eIZ5HRCSV966dZjpsaeVX3dw rel=nofollow>Linkedin<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwinstagramcom2Fdlocalteam2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=3amptoken=wAtqLNrY3KGURUwXWWs7FFRUp8 rel=nofollow>Instagram<a> and <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwyoutubecom2Fc2FdLocalPaymentsampeid=aef210204dcd46c4984795ccd3651332ampidx=4amptoken=ldItr6wwoy9FP2UZu32oh3E27W4 rel=nofollow>Youtube<a> for more about dLocal<div> <img src=httpsremotivecomjobtrack1908835blankgifsource=publicapi alt=>
Number Services Registration Analyst
Company: Vonage
Location: Poland,Spain
Posted Apr 26, 2024
<p class=jobDescription> <p> <strong> Vonage Carrier Services amp Engineering Mission <strong> To deliver quality endtoend carrier services enabling the success of our SMS and Voice Operations across the company This means delivering number and associated services for Vonage Number Inventory API Contact Center and other businesses helping Vonage emerge as a leader in the $100B+ cloud communications platform CPaaS market As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <strong> Why this role matters <strong> <p> <p> Vonage works with wireless carrier operator partners and has acquired licenses to operate as a service provider in multiple countries enabling the delivery of a growing portfolio of voice messaging and data Carrier Services to our global customer base <p> <p> You will support Vonage to increase performance impact and growth of our carrier compliance messaging services utilizing Toll Free Numbers Short Codes and 10Digit Long Codes working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions <p> <p> <strong> IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW <strong> <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> US and Canada TollFree Number TFN use case verifications <p> <li> <li> <p> 10DLC use case verifications <p> <li> <li> <p> Process customer orders and perform compliance checks <p> <li> <li> <p> Communicate to both customers and carrier partners <p> <li> <li> <p> Collaborate with internal team members to resolve issues automate operational tasks <p> <li> <li> <p> Collaborate with sales support product and carrier teams on specific projects <p> <li> <li> <p> Documentation of changes <p> <li> <li> <p> Troubleshooting and issue resolution <p> <li> <li> <p> Project manage new short code activations as needed <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> An endtoend perspective of delivering carrier messaging services to B2B customers <p> <li> <li> <p> Strong analytical skills and strategic thinking <p> <li> <li> <p> Ability to assimilate complex operational challenges <p> <li> <li> <p> Ability work across diverse teams engage and deliver <p> <li> <li> <p> Excellent written and verbal communication skills English <p> <li> <li> <p> Clientfocused attitude with an enthusiastic and proactive nature <p> <li> <li> <p> Excellent attention to detail and the ability to juggle multiple projects in a fastpaced environment <p> <li> <li> <p> Demonstrate commitment to teamwork and flexibility to get stuff done <p> <li> <ul> <p> <strong> Required <strong> <p> <ul> <li> <p> Some understanding of telephony mobile messaging and fraud <p> <li> <li> <p> Familiarity with ticketing and knowledge management systems <p> <li> <li> <p> Selfmotivated and driven with strong multitasking and time management skills <p> <li> <li> <p> Comfortable working in a distributed team with autonomy <p> <li> <li> <p> Adaptive communication skills and a collaborative crossfunctional working style <p> <li> <ul> <p> <strong> Desired Skills and Experience <strong> <p> <ul> <li> <p> Familiarity with the SMSMMS messaging industry information found at the US CTIA Canada CTA and USShortCodescom <p> <li> <li> <p> Understanding of voice and SMSMMS <p> <li> <li> <p> Knowledge of how the voice and messaging markets are regulated operated and managed <p> <li> <li> <p> Experience working with telecom carriers aggregators and regulatory bodies <p> <li> <li> <p> Experience using Zendesk and Atlassian Jira and Confluence <p> <li> <li> <p> Experience using Google Workspace and Microsoft Office <p> <li> <li> <p> SQL experience using Kibana Snowflake and mysql <p> <li> <ul> <p> <p> <p> LIWW1 <p><p>
Quantitative UX Researcher
Company: Eventbrite, Inc.
Location: Spain
Posted Apr 21, 2024
<p class=jobDescription> <h3> THE CHALLENGE <h3> <p> Eventbrite serves an incredibly diverse user base across a complex ecosystem of software hardware and services We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodological approaches and deep collaborative synthesis <p> <h3> THE TEAM <h3> <p> Eventbrites small but mighty Research Team is growing Having proven our value we will be adding new team members in the months ahead We are looking to hire new teammates in multiple locations at multiple levels in their careers and with quantitative research methods experience Collectively well impact both companylevel strategy and featurelevel user experience <p> <h3> THE TEAM <h3> <p> In this role you will work in varied research studies appropriate to your level and specialization collaborate with fellow researchers and crossfunctional teammates as we synthesize learnings across projects and collaborate on research ops and infrastructure as we collectively evolve our processes practices and tools Working for a twosided Marketplace understanding user motivations that help acquire activate and return them to hosting live events andor users attending events and how to help them find what they are looking for and connect with likeminded people <p> <h3> THE SKILLSET <h3> <p> UX Researcher specialized in quantitative methods 5+ years of experience andor experience in different contexts product agency startup etc Excellent communication organization and collaboration skills Excellent written and verbal communication and presentation skills in English Experienced in fastpaced software product development with very diverse user segments Experienced working across a domain and number of squads Cares deeply about the craft of research and producing highquality deliverables Cares equally deeply about having both strategic impact and human impact Integrity empathy adaptability and tenacity <p> <h3> BONUS POINTS <h3> <p> Experience with UXR in B2B andor Marketplaces softwareservice mix Experience with quantitative research tools like Qualtrics SPSS Gandia Active Eventbrite user with a passion for live events Multilingual Multicultural Advanced degree in a social science economics sociology anthropology etc <p><p>
Demand Generation Manager (B2B) - Performance Marketing
Company: Eventbrite, Inc.
Location: Spain
Posted Apr 26, 2024
<p class=jobDescription> <h3> OVERVIEW <h3> <p> Our mission is to bring the world together through live experiences and we live that every day in our actions supporting creators in building their event businesses and forging an enduring brand that consumers trust Last year our platform powered more than 4 million events organized by our diverse and vibrant creator community Now its time to unlock the power of our discovery experience helping connect consumers with the best events our creators have to offer <p> <h3> THE TEAM <h3> <p> Youll be joining the Growth Marketing team a centralized multidisciplinary group focused on acquiring retaining and building a worldclass brand and product that resonates with both event creators and event attendees The team is part of the marketing organization and we work very closely with other marketing teams and directly partner with product dev and data teams We are specialists within our areas of expertise and work together to connect with and support our customers <p> <h3> THE ROLE <h3> <p> As a Demand Generation Manager Paid you will be working with our Senior Performance Marketing and Growth Lead to develop our B2B Paid media strategy and ensure effective implementation of the highest impact Performance opportunities for Events Organizers <p> <h3> YOU WILL <h3> <p> You will be the owner of B2B paid channel activities starting with Linkedin Ads helping us to increase lead generation awareness and revenue Develop and execute performance marketing strategies to drive user acquisition lead generation and revenue growth across various digital channels for B2B Create manage and optimize ad campaigns on Linkedin Social Media G2 Capterra Gartner Digital Markets Monitor analyze and report on campaign performance metrics including clickthrough rates CTR conversion to Marketing Qualified Leads MQLs return on investment ROI and other relevant KPIs Utilize web analytics tools to track and measure the conversion rate and ROI of your campaigns <p> <h3> THE SKILLSET <h3> <ul> <li> <p> Proven experience running LinkedIn Ads Google Ads and Meta Ads campaigns in the B2B space under your belt <p> <li> <li> <p> Strong analytical skills and proven ability to use data to analyze pipeline performance and optimize campaigns forecast track and ROI to internal stakeholders <p> <li> <li> <p> Handson experience with Hubspot <p> <li> <li> <p> Passionate and experienced about AB testing optimization and personalization <p> <li> <li> <p> Deep industry knowledge of cuttingedge demand generation methods in paid and digital <p> <li> <li> <p> 4+ years of experience in marketing B2B technology preferably in SaaS <p> <li> <ul> <h3> BONUS POINTS <h3> <ul> <li> <p> Experience working in crossfunctional growth teams <p> <li> <li> <p> Salesforce Hands On experience is a plus <p> <li> <ul><p>
Staff Security Assurance Engineer - Vendor Security Risk Management
Company: Databricks
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> RDQ125R33 <p> <p> The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk in order to help secure Databricks and provide confidence to customers As a Staff Security Assurance Engineer with a focus on vendor security risk you will be responsible for performing vendor security reviews as well as maintaining and improving the Databricks vendor security risk management program You will be an individual contributor reporting to the Senior Director of Security Assurance <p> <p> This is a work opportunity within the following geographic regions <p> <ul> <li> <p> Netherlands Great Britain United Kingdom Spain Costa Rica Brazil <p> <li> <ul> <p> <strong> The impact you will have <strong> <p> <ul> <li> <p> Evaluate the security program maturity security controls and security documentation of Databricks vendors by performing security risk assessments and audits <p> <li> <li> <p> Maintain vendor security risk assessment procedures and related documentation <p> <li> <li> <p> Update the security language used in Databricks vendor contracts <p> <li> <li> <p> Help mature the classification and management of critical Databricks vendors <p> <li> <li> <p> Benchmark identify drive and manage vendor security risk management program maturity improvements <p> <li> <li> <p> Analyze develop and maintain vendor security risk management program metrics for reporting <p> <li> <ul> <p> <strong> What we look for <strong> <p> <p> We are looking for a professional with the following skills and practical experience in <p> <ul> <li> <p> Bachelors degree in Computer Science or related field or equivalent experience <p> <li> <li> <p> 8+ years of security experience with at least 4 years of that in vendor security risk management including performing vendor security reviews <p> <li> <li> <p> Experience conducting security audits of vendors <p> <li> <li> <p> Experience managing and improving vendor security risk programs <p> <li> <li> <p> A comprehensive understanding of security controls across all domains <p> <li> <li> <p> A general understanding of key technical security controls <p> <li> <li> <p> Familiarity with vendor security questionnaires for third party assessments <p> <li> <li> <p> Knowledge and understanding of security regulations and standards such as SOC 2 PCI ISO 27001 etc <p> <li> <li> <p> Experience working effectively across the spectrum of individual contributors and senior leadership within an organization for example Procurement IT Security etc <p> <li> <li> <p> Experience working with Legal Teams regarding the security language in vendor contracts <p> <li> <li> <p> Handson experience with BitSight or other vendor security monitoring software is preferred <p> <li> <li> <p> Experience classifying vendors by criticality and security risk is preferred <p> <li> <li> <p> Experience with Jira is preferred <p> <li> <li> <p> Security related certifications such as CISSP is preferred <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Private medical insurance <p> <li> <li> <p> Life accident amp disability insurance <p> <li> <li> <p> Equity awards <p> <li> <li> <p> Enhanced Parental Leaves <p> <li> <li> <p> Fitness reimbursement <p> <li> <li> <p> Annual career development fund <p> <li> <li> <p> Home office amp work headphones reimbursement <p> <li> <li> <p> Business travel accident insurance <p> <li> <li> <p> Mental wellness resources <p> <li> <li> <p> Employee referral bonus <p> <li> <ul><p>
Business Performance Manager
Company: Vonage
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> We are currently looking for a Business Performance Manager based in Spain who will be responsible for Global performance monitoring facilitating the achievement of key performance metrics The candidate will be required to shape the overall structure and reporting mechanism which will drive business insights and lead to decision making The ability of the individual to investigate and analyse key variances will be paramount to ensuring success in this role The ideal candidate will have an inquisitive nature and the desire to continually enhance and evolve the reporting framework working closely with the BI team Your contribution will be essential to achieve performance KPIs increase Vonage market share grow the revenue stream and improve profitability The candidate will have a working knowledge of Tableau and Salesforce with knowledge of Jira preferred <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Working globally across all regions collaborating with Sales and Operations to investigate implement performance actions <p> <li> <li> <p> Liaising with Pricing Managers to ensure that reporting is relevant and accurate adapting to changes and implementation of new and existing products <p> <li> <li> <p> Working closely with the Deal Desk team to ensure proposed actions are completed in a timely manner and reportingtracking relevant movements <p> <li> <li> <p> Provide analysis around trends in customer requests and pricing Take action on trends enabling driving change in Pricing Structures to enable revenue growth <p> <li> <li> <p> Streamline and improve business practices including tools templates and processes to increase the efficiency of the reporting process <p> <li> <li> <p> Own Performance improvement projects end to end from conception to implementation <p> <li> <li> <p> Manage both regular and adhoc analysis to highlight and identify key performance actions for the region <p> <li> <li> <p> Track key performance metrics in Tableau and Gsheets <p> <li> <ul> <p> <strong> Desired Skills and Experience <strong> <p> <ul> <li> <p> Bachelors degree required Business Economics Math or Engineering undergrad majors preferred <p> <li> <li> <p> 5+ years of experience in a rapidly changing deadlinebased position involving daily interaction with multiple levels of management and peers <p> <li> <li> <p> Strong analytical skills <p> <li> <li> <p> Excellent communication skills <p> <li> <li> <p> Problem solving <p> <li> <li> <p> Excellent Excel skills and data manipulation <p> <li> <li> <p> Strong Tableau and Salesforce experience preferred <p> <li> <ul> <p> <strong> Personal Characteristics <strong> <p> <ul> <li> <p> You are a selfstarter initiator <p> <li> <li> <p> Customer focused Always thinks first about the needs of hisher internal customers <p> <li> <li> <p> You are deliveryfocused <p> <li> <li> <p> You are curious and informed Stays on top of the latest in product pricing and industry news <p> <li> <li> <p> You are structured in your approach <p> <li> <li> <p> You are not afraid to challenge authority to get things done <p> <li> <li> <p> You put the company objectives ahead of your own <p> <li> <li> <p> Comfortable in a fast pace global amp multicultural environment <p> <li> <ul> <p> LIJS3 <p><p>
Senior Engineering Manager - Security Engineering
Company: Grafana Labs
Location: Spain,EMEA
Posted Apr 20, 2024
<p class=jobDescription> <p> This is a 100 remote position and we are considering candidates in EMEA locations <p> <p> <strong> About the role <strong> <p> <p> We are looking for an Engineering Manager to lead our Security Engineering team You will be responsible for developing and implementing security strategies as well as liaising with other teams delivering parts of our overall security posture The ideal candidate will have a proven track record of building andor implementing and improving the maturity of security programs in Cloudbased SaaS organizations and possess excellent leadership and communication skills You must have significant engineering acumen as this is a highly technologydriven role <p> <p> <p> <p> Grafana and the LGTM stack continue to be highly successful opensource projects and onpremise products with over a million instances of our application running in the wild Grafana is also the main frontend for Grafana Cloud where users can visualize their telemetry data as well as use our opinionated solutions for easier troubleshooting of both their infrastructure and their applications <p> <p> <p> <p> See more about how we think about security at <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomblog20211220thevaluesbehindscalingcloudnativesecurityatgrafanalabs rel=noopener noreferrer nofollow target=blank> httpsgrafanacomblog20211220thevaluesbehindscalingcloudnativesecurityatgrafanalabs <a> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Lead our security engineering team covering a range of areas including application security 3rd party vulnerability management cloud security and internal tooling development <p> <li> <li> <p> Define optimize and implement the engineering strategy in concert with the security leadership team ICs and stakeholders across the business <p> <li> <li> <p> Regular 11s coaching and mentoring to ensure your team members are motivated happy and engaged Providing continuous feedback to ensure that they can add value while maintaining high standards <p> <li> <li> <p> Collaborating with our Engineering Leaders and other organization stakeholders to help define and influence wider product strategy roadmaps and designs <p> <li> <li> <p> Be actively engaged with significant incidents including preparation simulation response and affected customer notification and communications <p> <li> <li> <p> Contributing to and reviewing design documents for upcoming projects Ensuring projects are welldefined and ready for development Advise on how to break down projects into tasks <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Prior experience running a security engineering team <p> <li> <li> <p> You have a strong engineering background and are capable of engaging in technical conversations and challenging teams to arrive at strong technical decisions themselves <p> <li> <li> <p> You will be comfortable working with engineering teams who have a strong sense of autonomy in their decisionmaking be it technical or productfocused <p> <li> <li> <p> While youre great with people and adept at managing relationships you still keep uptodate with the latest technical trends and shifts to maintain and enhance your understanding of the challenges your teams face <p> <li> <li> <p> You approach security with a DevOps mindset You prefer security by enablement automation and guardrails over gates and roadblocks <p> <li> <li> <p> You have familiarity with securing and operating on public Cloud AWS GCP Azure providers with Kubernetes and with securing combined opensource software OSS and SaaS products <p> <li> <li> <p> You are an excellent written and verbal communicator You can articulate complex cybersecurity concepts to both technical and nontechnical audiences You are adept at translating security problems to business impact <p> <li> <ul> <p> <p> <p> <strong> Bonus Points <strong> <p> <ul> <li> <p> A technical background ideally with programming or software engineering experience before transitioning into security amp leadership <p> <li> <li> <p> Working knowledge of Grafana Labs OSS projects and products Experience in using observability tooling to solve security problems <p> <li> <li> <p> Experience working with OSS communities <p> <li> <li> <p> Experience securing largescale distributed systems <p> <li> <ul> <p> In Spain the base compensation range for this role is €100556 €120667 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Number Services Registration Analyst
Company: Vonage
Location: Poland,Spain
Posted Apr 26, 2024
<p class=jobDescription> <p> <strong> Vonage Carrier Services amp Engineering Mission <strong> To deliver quality endtoend carrier services enabling the success of our SMS and Voice Operations across the company This means delivering number and associated services for Vonage Number Inventory API Contact Center and other businesses helping Vonage emerge as a leader in the $100B+ cloud communications platform CPaaS market As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <strong> Why this role matters <strong> <p> <p> Vonage works with wireless carrier operator partners and has acquired licenses to operate as a service provider in multiple countries enabling the delivery of a growing portfolio of voice messaging and data Carrier Services to our global customer base <p> <p> You will support Vonage to increase performance impact and growth of our carrier compliance messaging services utilizing Toll Free Numbers Short Codes and 10Digit Long Codes working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions <p> <p> <strong> IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW <strong> <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> US and Canada TollFree Number TFN use case verifications <p> <li> <li> <p> 10DLC use case verifications <p> <li> <li> <p> Process customer orders and perform compliance checks <p> <li> <li> <p> Communicate to both customers and carrier partners <p> <li> <li> <p> Collaborate with internal team members to resolve issues automate operational tasks <p> <li> <li> <p> Collaborate with sales support product and carrier teams on specific projects <p> <li> <li> <p> Documentation of changes <p> <li> <li> <p> Troubleshooting and issue resolution <p> <li> <li> <p> Project manage new short code activations as needed <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> An endtoend perspective of delivering carrier messaging services to B2B customers <p> <li> <li> <p> Strong analytical skills and strategic thinking <p> <li> <li> <p> Ability to assimilate complex operational challenges <p> <li> <li> <p> Ability work across diverse teams engage and deliver <p> <li> <li> <p> Excellent written and verbal communication skills English <p> <li> <li> <p> Clientfocused attitude with an enthusiastic and proactive nature <p> <li> <li> <p> Excellent attention to detail and the ability to juggle multiple projects in a fastpaced environment <p> <li> <li> <p> Demonstrate commitment to teamwork and flexibility to get stuff done <p> <li> <ul> <p> <strong> Required <strong> <p> <ul> <li> <p> Some understanding of telephony mobile messaging and fraud <p> <li> <li> <p> Familiarity with ticketing and knowledge management systems <p> <li> <li> <p> Selfmotivated and driven with strong multitasking and time management skills <p> <li> <li> <p> Comfortable working in a distributed team with autonomy <p> <li> <li> <p> Adaptive communication skills and a collaborative crossfunctional working style <p> <li> <ul> <p> <strong> Desired Skills and Experience <strong> <p> <ul> <li> <p> Familiarity with the SMSMMS messaging industry information found at the US CTIA Canada CTA and USShortCodescom <p> <li> <li> <p> Understanding of voice and SMSMMS <p> <li> <li> <p> Knowledge of how the voice and messaging markets are regulated operated and managed <p> <li> <li> <p> Experience working with telecom carriers aggregators and regulatory bodies <p> <li> <li> <p> Experience using Zendesk and Atlassian Jira and Confluence <p> <li> <li> <p> Experience using Google Workspace and Microsoft Office <p> <li> <li> <p> SQL experience using Kibana Snowflake and mysql <p> <li> <ul> <p> <p> <p> LIWW1 <p> <p> <p><p>
Customer Support Engineer
Company: qatium
Location: Spain
Posted Apr 23, 2024
<p dir=ltr><strong>Salary 35K 45K EUR<strong><p> <p dir=ltr><strong>Remote 100<strong><p> <p dir=ltr><strong>30H Week<strong><br><br><p> <div class=h1 dir=ltr>What is Qatium<div> <p dir=ltr>Qatium is an easytouse water management platform for utilities of all sizes We have roots in Valencia and a presence around the world<p> <p dir=ltr>Our SaaS solution gives operations amp planning teams full visibility to run their water networks effortlessly in an open digital environment The objective <strong>make the best use of a scarce and vital resource water<strong><p> <p dir=ltr>Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance The objective make the best use of a scarce and vital resource water<p> <p dir=ltr>Up to 50 of clean water may get lost before it reaches the tap Qatiums mission is to create tools that can help in making the management of water infrastructure more efficient<br><br><p> <p style=maxwidth 433px width 100><img height=217 src=httpslh7usgoogleusercontentcomBApTaIV4H4x78aAYrm90OHzwdxJCESfMFA7BkYs0BzEdaICs5iteFLtGyfdwqXSuPSpWQtIFwLyKU9HNu1urRJfOayHlW63tJukEQhTkPGMrpnAOK2O07y1EHQ2d2eMiYE5KEPMhYq1KPx5yDs style=maxwidth 433px width 100 width=433><p> <p><br><p> <p dir=ltr>We are 100 remote and work 30h per week Sounds good Keep reading 👇<br><p> <div class=h1 dir=ltr>What about Qatiums challenges<div> <p dir=ltr><strong>We have no choice but to innovate<strong><p> <p dir=ltr>Qatium is competing face to face against heavy desktop applications but as a web application<p> <p dir=ltr>In order to succeed we have to use the resources provided by the browser to their full potential Also most of the apps logic runs in the browser there is no backend<p> <p dir=ltr>Were building a completely new product building the tools and frameworks that make Qatium possible <br><br><p> <p dir=ltr><strong>We apply high quality engineering<strong><p> <p dir=ltr>Qatium is not a simple CRUD You will face complex problems related to hydraulic simulation handling GIS data and realtime graphical representation among others Qatium is able to ingest and transform data from hundreds of sensors in real time<br><br><p> <p dir=ltr><strong>Qatium needs to convey a lot of information simultaneously<strong><p> <p dir=ltr>We are building a single software package for users with different expertise levels inside the water industry All of this built over an interactive map We learn from our users to provide them with the information they find more useful at every moment in time<br><br><p> <p dir=ltr><strong>We are continuously discovering our path<strong><p> <p dir=ltr>Being a new product our future is yet to be built We have the responsibility of transforming our product vision into software that is useful for our users relying on their feedback<p> <p dir=ltr>We participate in the whole product cycle<p> <p dir=ltr>We are organized as a single autonomous product team including people with different backgrounds and expertise levels<p> <div class=h1 dir=ltr>How will your onboarding be<div> <p><strong>First Month<strong> <p> <p dir=ltr>You will meet and work with all your teammates You will be assigned a buddy who will help you in your <a href=httpsqatiumgithubiohandbookpeopleonboardinghtml rel=nofollow>onboarding<a> finding answers to all these questions What does each colleague do Where can I find useful documentation What is the support process like<br><br><strong>Third Month<strong><p> <p dir=ltr>You will be fully familiar with the work methodology and culture Also you will have a comprehensive understanding of the organizations objectives and the strategies to be followed to achieve them <p> <p dir=ltr>The application wont have any secrets for you and will be able to answer internal and external queries about Qatium functionalities and that will be part of your daily responsibilities<br><br><strong>Sixth Month<strong><p> <p dir=ltr><em>You will be able to create new processes and improve existing ones in tight collaboration with the success and product teams being responsible for their design and implementation<em><p> <p dir=ltr><em>You will clearly understand all product and functional requirements and how they interact with other tech stack components<em><p> <div class=h1 dir=ltr>What can we offer you<div> <p><strong>Schedule<strong><br><p> <p dir=ltr>Our product team works <strong>30 hours per week<strong> distributed in 6 hours per day from Monday to Friday Usually from 800h to 1400h aligned in the CETCEST timezone UTC+1UTC+2<br><p> <p><strong>Professional growth <strong><br><p> <p dir=ltr>We take care of our employees We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible For this reason<br><p> <ul style=><li dir=ltr style=><p dir=ltr>We <strong>organize study groups<strong> to learn together about different topics which will allow us to improve our product<p><li><li dir=ltr style=><p dir=ltr>You will <strong>have a <strong><a href=httpsqatiumgithubiohandbookculturelearningbudgethtml rel=nofollow><strong>learning budget<strong><a> at your disposal which can be used to purchase books course materials attend conferences etc<p><li><li dir=ltr style=><p dir=ltr>We have a <strong>mentoring program<strong> available to help you grow in your career<p><li><ul> <p dir=ltr>We have a <strong>clear ladder with levels<strong> and each level has a specific salary For this vacancy we are looking for people with solid experience so will be aligned with the top levels of the ladder There are several salary steps determined by each team members impact on the product and the team <em>Take a look at our hiring section in our <em><a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow><em>handbook<em><a><em><em><p> <p dir=ltr>Salary levels for this vacancy for 30 hours per week equivalent to 40 hours in parentheses are<br><p> <ul style=><li dir=ltr style=><p dir=ltr><strong>35000€<strong> equivalent to 47000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>40000€<strong> equivalent to 53000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>45000€<strong> equivalent to 60000 € for 40 hours per week<p><li><ul> <p dir=ltr>Qatiums level is based on impact within the organization If you are curious you can find our <a href=httpsqatiumgithubiohandbookpeopleprogressionframeworkhtml rel=nofollow>progression framework<a><br><p> <div class=h2 dir=ltr>Diversity<div> <p dir=ltr>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment<p> <div class=h1 dir=ltr>Recruitment Process<div> <p dir=ltr>Our recruitment process is designed to be quick and transparent We want our candidates to be 100 sure of joining Qatium and for this reason we believe in transparency <p> <p dir=ltr>After the CV screening if your profile matches our requirements you will have a first interview with the People Operations team 30 minutes Once that one is done and if continuing the process you will have another interview to meet the team 1 hour We like to make them in pairs to present the Qatium mission how we work tell you our challenges and check the candidate experience and expectations<p> <p dir=ltr>You can see all the details in the <a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow>recruitment process section<a> in our handbook<br><p><div class=h1 dir=ltr>Whats your part in this<div> <p dir=ltr>Our customer success team members are passionate about serving others clientfocused and dedicated to helping all users succeed As a Customer Support Engineer you will be the first line of support for our clients In this role you will work closely with our success and dev teams to quickly and efficiently identify solve or properly direct our clients questions and concerns<p> <ul style=><li dir=ltr style=><p dir=ltr>Ensure customer tickets are addressed and resolved in a timely manner<p><li><li dir=ltr style=><p dir=ltr>Proactively engage with users having issues and keep them informed of the development of solutions should those lengthen<p><li><li dir=ltr style=><p dir=ltr>Resolve customer requests and support issues via inbound call outbound followups email andor chat<p><li><li dir=ltr style=><p dir=ltr>Triage issues detected from application usage<p><li><li dir=ltr style=><p dir=ltr>Diagnostic issues and find workarounds if possible<p><li><li dir=ltr style=><p dir=ltr>Engage with the development team to escalate bugs problems or missing information<p><li><li dir=ltr style=><p dir=ltr>Identify resolve and or escalate risks that may impact the business to the success team<p><li><li dir=ltr style=><p dir=ltr>Maintain documentation in troubleshooting or Help Center articles <p><li><li dir=ltr style=><p dir=ltr>Provide product and customer experience feedback to the product team<p><li><li dir=ltr style=><p dir=ltr>Assist in the development of new processes process documentation training and client communications to improve the support process along the customer journeys onboarding training escalation etc<p><li><li dir=ltr style=><p dir=ltr>Participate in technical discussions with multifunctional teams<p><li><li dir=ltr style=><p dir=ltr>Help establish internal SLAs<p><li><li dir=ltr style=><p dir=ltr>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs Frameworks and SDKs key in the near future<p><li><ul> <div class=h1 dir=ltr> Who can join us<div> <ul style=><li dir=ltr style=><p dir=ltr>At least 3 years of relevant work experience<p><li><li dir=ltr style=><p dir=ltr>You have <strong>experience working in Startup environments<strong> or highly complex technical product companies<p><li><li dir=ltr style=><p dir=ltr>You must be fluent in written <strong>and <strong>spoken English and Spanish German is a plus<p><li><li dir=ltr style=><p dir=ltr>Passion for helping people<p><li><li dir=ltr style=><p dir=ltr>Good communication skills writing and speaking<p><li><li dir=ltr style=><p dir=ltr>Driven to grow and take on new responsibilities <p><li><li dir=ltr style=><p dir=ltr>True team player Good interpersonal skills and ability to work in a team of diverse skills<p><li><li dir=ltr style=><p dir=ltr>Strong attention to detail organization skills with an ability to stay focused on assigned tasks <p><li><li dir=ltr style=><p dir=ltr>Ability to learn and work effectively in a virtual environment<p><li><li dir=ltr style=><p dir=ltr>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<p><li><li dir=ltr style=><p dir=ltr>Knowledge of monitoring and observability best practices and ability to suggest improvements in this topic to development teams<p><li><li dir=ltr style=><p dir=ltr>Able to understand scripts and code to run internal scripts for support tasks<p><li><li dir=ltr style=><p dir=ltr>You must be willing to work remotely<p><li><ul> <p dir=ltr>At this time we are only able to provide official employment status to residents of Spain All other candidates join our team as a parttime or fulltime independent contractor and are responsible for paying any taxes or fees where they reside<p> <p dir=ltr>We encourage all qualified candidates regardless of whether they meet every listed requirement to apply for this position If you are passionate about helping create tools to make the best use of water and you believe you can make a meaningful contribution to our team we want to hear from you We are committed to providing equal opportunities for all applicants and welcome individuals from diverse backgrounds<br><p> <img src=httpsremotivecomjobtrack1907775blankgifsource=publicapi alt=>
Customer Service Agent: Korean (night shift)
Company: Feverup
Location: Spain
Posted Apr 20, 2024
<div class=contentintro><p><span style=fontweight>Hi were <a href=22httpsfeverupcom22 rel=nofollow target=blank>Fever<a><span><span style=fontweight><br><span><span style=fontweight>Were excited you are checking out this job offer<span><span style=fontweight><br><span><p> <p><span style=fontweight>We are <span><em><span style=fontweight>the<span><em><span style=fontweight> leading global liveentertainment discovery tech platform with a clear mission <span><strong>to democratize access to culture and entertainment <strong><p> <p><span style=fontweight>How do we achieve our mission Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience <span><p> <p><span style=fontweight>Sounds amazing right <span><p><div><p><span style=fontfamily><strong>About the role<strong><span><p> <p><span style=fontfamily>We love our customers and always aim to provide the best service If you like working at home this job is for you <br><span><p> <p><strong>INFO The Schedule for the nightshift position is midnight 1200 am to 0800 am 5 daysweek with 30 minutes of break<strong><p> <p><span style=fontfamily>You will be expected to<span><p> <ul style=> <li style=><span style=fontfamily>Customer Service by email phone or social media for solving any incidents generated<span><li> <li style=><span style=fontfamily>Managing incoming calls and chats and customer service inquiries<span><li> <li style=><span style=fontfamily>Provide accurate valid and complete information by using the right methodstools<span><li> <li style=><span style=fontfamily>Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents<span><li> <li style=><span style=fontfamily>Follow communication procedures guidelines and policies<span><li> <li style=><span style=fontfamily>Take the extra mile to engage customers<span><li> <li style=><span style=fontfamily>As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed<span><li> <ul> <p><span style=fontfamily><strong>About you<strong><span><p> <ul style=> <li style=><span style=fontfamily>Previous experience in User Support or Customer Service positions are highly valuable<span><li> <li style=><span style=fontfamily>Previous experience using Zendesk is preferred<span><li> <li style=><strong><span style=fontfamily>High Korean level oral amp written and fluent in Spanish or English<span><strong><li> <li style=><span style=fontfamily>Skilled at planning organizing prioritizing and executing simultaneous tasks<span><li> <li style=><span style=fontfamily>Have good communication and interpersonal skills<span><li> <li style=><span style=fontfamily>Are a solutionoriented and reliable professional<span><li> <li style=><span style=fontfamily>Are incredibly detailorientated with excellent timemanagement skills<span><li> <li style=><span style=fontfamily>Are flexible Everything can change very quickly and you know how to adapt<span><li> <li style=><span style=fontfamily>Have excellent interpersonal and communication skills<span><li> <li style=><span style=fontfamily>Be decisive and organized<span><li> <li style=><span style=fontfamily>Love being part of a dynamic team in a growing company<span><li> <li style=><span style=fontfamily>Candidates must reside in Spain<span><li> <ul> <p><span style=fontfamily>You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences<span><p> <p><span style=fontfamily>This role is located in<strong> Spain<strong><span><p> <p><span style=fontfamily><strong>Benefits amp Perks<strong><span><p> <ul style=> <li style=><span style=fontfamily>Home office<span><li> <li style=><span style=fontfamily>Great work environment with a young international team of talented people to work with<span><li> <li style=><span style=fontfamily>Possibility to receive in advance part of your salary by Payflow<span><li> <li style=><span style=fontfamily>40 discount on all Fever events and experiences <span><li> <li style=><span style=fontfamily>Health Insurance<span><li> <li style=><span style=fontfamily>Gympass Membership<span><li> <ul><div class=contentconclusion><p>Thank you for considering joining Fever We cannot wait to learn more about you<p> <p>If you want to learn more about us <a class=clink href=22httpsnewsroomfeverupcomenUS22 rel=nofollow target=blank>Fevers Blog<a> | <a href=22httpstecheu20230202feverraises110millioninnewroundat18billionvaluation22 rel=nofollow target=blank>TechEu<a> |<a class=clink href=22httpstechcrunchcom20190804datadriveneventsdiscoveryandplanningstartupfeverraises35millionledbyrakuten22 rel=nofollow target=blank>TechCrunch<a><p> <p>Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count Our main goal is to find the best possible talent regardless of place of birth racial or ethnic origin gender gender identity religion opinion sexual orientation disability pregnancy marital status age or caring responsibilities We encourage everyone to apply<p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey<p> <p>If you want to know more about how Fever processes your personal data click here <a href=22httpsdocsgooglecomdocumentde2PACX1vSifdHjgsYCu8G4EqRPpNv7ASWLTsf4e20v0xUA0LJjFMg57pvMpZcayzTKqNIHZrNG1Ek6jKLBtaLpub22 rel=nofollow target=blank>Fever Candidate Privacy Notice<a><p><div><img src=httpsremotivecomjobtrack1906749blankgifsource=publicapi alt=>