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Staff Data Scientist
Company: Two Chairs
Location: USA
Posted Feb 13, 2024
<p><em>Weve brought together an exceptional team at the intersection of clinical care technology and design to revolutionize how people connect with and receive care Were united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone With that were excited and honored to have been recognized as one of the <em><a href=22httpswwwprnewswirecomnewsreleasestwochairsrecognizedasa2023bayareabestplacestowork301829188html22 rel=nofollow><em>2023 Bay Area Best Places to Work<em><a><br><br><p> <p><strong><em>About the role<em><strong><p> <p>As a Staff Data Scientist you will be responsible for partnering with our Matchmaker team to build launch and iterate on new versions of our clientclinician matching algorithm Matching is at the heart of Two Chairs experience helping us make highquality matches at scale that drive bestinclass retention in therapy and strong therapeutic outcomes You will partner with technical leaders across the organization to understand our approach towards Matchmaking own the technical implementation of the Matchmaking algorithm and design and implement experiments to improve it In this role you will work closely with other members of the data science and data engineering team and crossfunctionally with Product Engineering Operations and Clinical Leadership This role has the unique opportunity to build technology that directly helps get clients into care faster while making matches that therapists love <strong><em><br><em><strong><p> <p><strong><em><br><em><strong><strong><em>Core Areas of Responsibility<em><strong><p> <ul style=> <li style=><strong>The Matchmaker algorithm 70<strong> <ul style=> <li style=>Your primary job responsibility will be to build launch and iterate on new versions of our Matchmaker algorithm This will include writing production modeling code and collaborating with Software Engineers to implement that code in production You will help us evolve our current algorithm from an internal component of an engineering application to a datascience owned service that is scalable observable improves yield and gracefully incorporates new business functionality Part of this will involve developing an evolved perspective on how our objective function and constraints are framed<li> <ul> <li> <ul> <ul style=> <li style=><strong>Data platform 20<strong> <ul style=> <li style=>You will partner with Data Engineering and DevOps to evolve our ML infrastructure improving our ability to reliably serve production models and compare the impact of different models in statistically valid ways This partnership includes work to generalize our ML infrastructure to serve other use cases at the business<li> <ul> <li> <ul> <ul style=> <li style=><strong>Matchmaker analytics 10<strong> <ul style=> <li style=>You will have the ownership to develop the right set of metrics for evaluating different versions of these algorithms creating a scalable approach for this type of analysis and executing that analysis as new models are tested<li> <li style=>As you learn more about the Matching ecosystem at Two Chairs youll support the Matchmaker team with relevant data and analysis to highlight trends and opportunities in the system<li> <ul> <li> <ul> <p><strong><em>Impact and Success Indicators <em><strong><p> <p><strong>Where youll make an impact in the first 90 days<strong><p> <ul style=> <li style=>Demonstrate full endtoend knowledge of Two Chairs Matching Ecosystem<li> <li style=>Become proficient with the data generated and stored during the Matching process<li> <li style=>Collaborate with engineers and data scientists to begin implementing initial improvements to the algorithm<li> <li style=>Challenge our existing assumptions and constraints bringing a fresh perspective to Two Chairs approach to Matchmaking <li> <ul> <p> <strong>Where youll make an impact in the first year<strong><p> <ul style=> <li style=>Accomplish a vast suite of improvements to the Matchmaker algorithm which help clients get into care much faster while keeping the quality of a match high<li> <li style=>Enable Two Chairs to pursue different supplydemand optimization strategies based on different states insurance partners or client populations<li> <li style=>Be a core contributor to new data science ML platform infrastructure to enable other ML products in the business to more easily be realized<li> <li style=>Contribute to novel research including sharing our research in white papers and publications<li> <ul> <p> <strong>Youll be successful if you have<strong><p> <ul style=> <li style=>Extensive experience developing and maintaining models from discovery stage to production Hands on ML Ops experience and experience with ML in GCP is a plus<li> <li style=>Expertise at framing complex problems<li> <li style=>Experience with supply and demand optimization and iterating on complex objective functions<li> <li style=>Exceptional command of python and relevant ML libraries and tools <li> <li style=>Experience with randomized experimentation at scale<li> <li style=>MS or PhD in Statistics Operations Research Mathematics Computer Science or other quantitative fields or related work experience <li> <li style=>Ability to build strong collaborative partnerships with stakeholders<li> <li style=>Solid analytical thinking with the ability to translate business problems into scoped analytics problems<li> <li style=>A skill in using the right tools to get a job done with maximum efficiency while balancing tradeoffs between speed and accuracy<li> <ul> <p> <p> <p><strong><em>Compensation amp Benefits<em><strong><p> <p>We offer perks and benefits that support the health and wellbeing of our teams including<p> <ul style=> <li style=>Equity in a highgrowth startup<li> <li style=>PTO program including a Winter Office Closing Christmas Day Observed through New Years Day<li> <li style=>Comprehensive medical dental and vision coverage<li> <li style=>Onetime $200 Work from Home reimbursement <li> <li style=>Annual $500 professional development stipend to support your professional development<li> <li style=>Annual $500 subsidized company contribution to your healthcare FSA<li> <li style=>Annual $500 wellness stipend to encourage and support a wellrounded and healthy lifestyle<li> <li style=>Paid parental leave<br><br><li> <ul> <p><strong><em>About Two Chairs<em><strong><p> <p>At Two Chairs we are building a world where everyone has access to exceptional mental health care We do this by bringing people together at the intersection of clinical care technology and design We are passionate about mental health and excited to be a part of a team that is bringing personalized datadriven therapy to California Washington and eventually nationwide<p> <p>Diversity equity and inclusion are the principles guiding how we build our business and teams We encourage interested candidates from diverse backgrounds to apply even if they dont think they meet every expectation of the role<p> <p>Please stay alert to protect yourself from sophisticated job scams during the recruiting process<br>Only emails that come from twochairscom are legitimate recruiting messages We conduct all interviews by phone or Google Video and we will never ask you for money or to download software<br><br>More tips from the FTC to avoid job scams <a href=22httpswwwconsumeraffairscomnewsftcofferstipsonavoidingjobscams041321html22 rel=nofollow>httpswwwconsumeraffairscomnewsftcofferstipsonavoidingjobscams041321html<a> <p> <p> LIRemote LIAS1<p><img src=httpsremotivecomjobtrack1895483blankgifsource=publicapi alt=>
Drupal Developer
Company: Optiv 2
Location: USA
Posted Feb 13, 2024
Optiv is seeking a Drupal Developer with 7+ years of experience in building responsive websites and web solutions using APIs, content management systems, HTML5, SASS/CSS3, JavaScript, jQuery, and PHP implementations. The role involves front-end and back-end development, template creations, and module installations on multiple websites. The ideal candidate should have experience with Drupal 10, Acquia Cloud, and version control. They will be responsible for developing new features, template editing, ensuring security updates, collaborating with cross-functional teams, and maintaining web development best practices. Optiv offers a culture that supports growth, work-life balance, professional training, and remote work opportunities.
Senior Software Engineer, Core Services
Company: Rad AI
Location: USA
Posted Feb 13, 2024
Rad AI, a radiologist-led AI company, is rapidly growing and has won multiple awards including 'Best New Radiology Vendor' and 'Best New Radiology Software' in 2021 and 2023. They are seeking an experienced Senior Software Engineer to join their Core Services team, offering a unique early-stage opportunity to shape the future of healthcare technology. The role involves architecting platform infrastructure, backend development, managing containerized applications, collaborating with cross-functional teams, and developing engineering tools. The ideal candidate should have proficiency in object-oriented programming, web frameworks, microservices-based architecture, and cloud services. Rad AI offers comprehensive benefits and is committed to diversity and equal employment opportunities.
Business Analyst
Company: City Innovate, Inc.
Location: USA
Posted Feb 15, 2024
<p>The Business Analyst BA plays a crucial role in bridging the gap between business needs and technology solutions at City Innovate contributing to the overall success of our projects The Business Analyst will work alongside Solution Engineers SEs and Project Managers PM as part of the Service Delivery team to help them ensure City Innovate customers are onboarded efficiently and effectively <p><p>The BA will develop deep relationships with clients to learn about and document their processes understand their current state uncover any product gaps and clearly document the vision of success for the customer in the project charter <p><p><p><p>Key responsibilities of the Business Analyst role include <p><p>Asis Requirements Gathering Work closely with stakeholders to understand and document their asis business requirements This involves conducting interviews workshops and analyzing existing documentation<p><p>Analysis and Documentation Analyze collected data to identify patterns trends and potential areas for improvement Document and communicate business processes workflows system requirements and pain points<p><p>Data Analysis Analyze data to provide insights and support decisionmaking processes This may involve creating reports dashboards and conducting data modeling<p><p>Solution Assessment and Validation Evaluate proposed solutions to ensure they meet business requirements Validate that implemented solutions align with the initially defined objectives<p><p>Communication Facilitate communication between business stakeholders implementation team and the product team Ensure that all parties involved have a clear understanding of the requirements and project goals Collaborate with project managers to ensure that projects are delivered on time and within budget Assist in project planning monitoring and reporting<p><p>Change Management Support the implementation of changes by providing documentation training and communication to affected stakeholders Help manage the transition to new processes or systems<p><p>Problem Solving Identify and address issues and challenges that may arise during the project lifecycle Propose effective solutions to ensure project success<p><p>Quality Assurance Ensure the quality of deliverables by conducting testing and validation activities Collaborate with testing teams to ensure that the developed solutions meet business requirements<p><p>Continuous Improvement Recommend improvements to existing business processes and systems Stay informed about industry best practices and emerging technologies<p><p>Stakeholder Management Build and maintain relationships with key stakeholders Understand their needs and priorities to align business strategies with technology solutions<p><p><p><p>At City Innovate were well aware of the impact the government can have on peoples lives We wont rest until every government has access to the modern technologies the private sector takes for granted The barrier here is legacy procurement processes that can be byzantine in complexity City Innovate makes products to modernize legacy procurement processes and as well as to pioneer greater agility in procurement using something we call a ChallengeBased Approach<p><p><p><p>We are looking for a Business Analyst to help understand customer needs and present solutions accordingly as we grow City Innovate to the next level<p><p><p><p><strong>Requirements<strong><p><p>We are looking for someone who is extremely ambitious curious and hungry to make a big impact in the lives of our customers the government officials responsible for changing residents lives through innovation in procurement You are someone who possesses both a high level of customer empathy and technical mindset You are resourceful and arent afraid to push yourself outside of your comfort zone in order to solve a problem In this position youll be an integral part of the Service Delivery team helping deliver big customer wins and providing a voice for improvement of our offerings No job is beneath you and you know that speed of execution and innovation are key to winning<p><ul style=> <li style=>24 years of experience in business analysis or similar role<li> <li style=>Strategic and creative problemsolving a demonstrated ability to get to the why of every technical requirement combined with strong decisionmaking skills<li> <li style=>Strong leadership and communication skills<li> <li style=>Excellent organizational and time management skills<li> <li style=>Proficiency in process modeling or diagramming software and tools such as Drawio Lucidchart or Miro<li> <li style=>Proficiency in project management software and tools eg JIRA Asana<li> <li style=>Knowledge of project management methodologies<li> <li style=>Ability to work under pressure and manage multiple projects simultaneously <li> <ul><p><p><p>Nice to Have<p><ul style=> <li style=>Bachelors degree in relevant field such as business administration engineering<li> <li style=>Deep experience serving public sector customers with software solutions <li> <li style=>Knowledge of some mix of government procurement contracting grants administration vendor management<li> <li style=>Experience in SaaS or Enterprise Software<li> <li style=>Certifications such as Business Analysis Professional CBAP<li> <ul><p><strong>Benefits<strong><p><ul style=> <li style=>Salary Range $80000$110000<li> <li style=>Comprehensive medical dental and vision insurance<li> <li style=>401k plan eligibility after 1 year with a 6 match<li> <li style=>Unlimited PTO<li> <li style=>Home office stipend<li> <ul><p><p><p>City Innovate is committed to diversity and equal opportunity in employment We welcome all applicants irrespective of race religion color national origin gender sexual orientation age marital status veteran status or disability status<p><p><p><br><br><div class=h2>About the company<div><br><p><a class=external href=httpswwwcityinnovatecom rel=nofollow>City Innovate<a> is automating public sector procurement and working with some of the biggest government agencies in the US to modernize their digital services by helping them find the best partners To achieve this goal we are building cutting edge software that tackles hard engineering problems like realtime collaboration complex document building automation AIpowered content suggestions and much more<p><img src=httpsremotivecomjobtrack1897695blankgifsource=publicapi alt=>
Enterprise Systems Engineer II (Productivity & Collaboration Engineer)
Company: Aledade
Location: USA
Posted Feb 13, 2024
Aledade, a leading public benefit corporation in healthcare, is seeking an Enterprise Systems Engineer II to focus on productivity and collaboration tools such as Monday.com, Jira, Miro, and Slack. The ideal candidate will have 6+ years of IT system administration experience, proficiency in cloud productivity platforms, and excellent customer service skills. The role involves engineering and automating productivity services, collaborating with various technical teams, and developing integrations. Aledade offers a flexible work environment, competitive benefits, and a commitment to diversity and inclusion.
Senior Games Writer
Company: Escape Velocity Entertainment Inc
Location: USA
Posted Feb 15, 2024
<p><strong>What We Are Looking For<strong><p><p><p><p>We are currently looking for a Contract Games Writer to join us to work within the narrative team to craft bestinclass stories develop unique characters and collaborate on the design of our current project<p><p><strong>Requirements<strong><p><p><strong>What We Will Do Together<strong><a class=external rel=nofollow><a><p><p><p><ul style=> <li style=>Work with the Narrative Director to maintain and iterate upon the games narrative tone voice theme and style of the game <li> <li style=>Working with the wider design team to maintain and iterate upon the narrative and dialogue for the game both ingame lines and iterating upon cutscene scripts to adhere to andor adapt to project scope and stakeholder feedback and to gel with existing design frameworks <li> <li style=>Maintain and iterate upon characters ensuring backstories personalities vocabulary and tones are consistent with the projects narrative vision <li> <li style=>Verifying that the games narrative satisfies the gameplays requirements and suggesting alternative iterations where appropriate <li> <li style=>Writing and revising all ingame dialogue and playerfacing text to best suit gameplay needs Iteration of cutscene scripts as required <li> <li style=>Proven experience working within the gaming industry having worked on at least several published commercial games <li> <li style=>Knowledge of narrative and scriptwriting tools Fade In Final Draft Trelby Ink Twine ArticyDraft etc<li> <ul><p><p><p><strong>What You Will Bring<strong><p><ul style=> <li style=>You have a passion for game narrative and writing<li> <li style=>Youve gained demonstrable experience as a game writer or narrative designer<li> <li style=>You possess exceptional writing proofreading and editing skills<li> <li style=>You have a desire to grow and improve not only as a writer but also as a game developer<li> <li style=>You hold a bachelors degree or have equivalent experience in Game Design Creative Writing English or other related discipline<li> <li style=>Experience of working with Unreal Engine is a plus<li> <ul><p><strong>Benefits<strong><p><p><strong>Interest a bit about Escape Velocity<strong><p><p><p><p><strong>Interested a bit about Escape Velocity<strong><p><p> <p><p>Escape Velocity is a team of passionate talented developers working at a studio that offers excellent benefits and what we believe is a fantastic project But that doesnt make us unique What does make us special We value the time energy and talent of our players <em>and<em> our colleagues We want every hour spent developing and playing our games to be an incredibly rewarding and worthwhile use of <em>your<em> time To that end we are fully remote and support team members nearly anywhere in the world We prioritize honesty even when that means sharing bad news We strive to give everyone autonomy so they can determine how best to work and play and we care more about what you bring to the game and studio than how many hours youre clocking We believe in constant improvement across all areas from the game itself to our production design and are constantly reevaluating how we spend our time to ensure that were not wasting yours and were all always working on the most important things Finally and perhaps most importantly were dedicated to building a culture of play which not only makes us better game makers but also strengthens the bonds between us all <p><p> <p><p><strong>HOW TO APPLY<strong><p><p>Click apply and complete an application along with a Resume CV If we would like to move forward with your application a member of the Recruiting Team will reach out to you and guide you through our process<p><p>Escape Velocity is proud to be an equal opportunity employer we are committed to hiring promoting and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities<p><p>Applications will be considered regardless of age disability gender identity sexual orientation religion belief race or any other protected category<p><p> <p><img src=httpsremotivecomjobtrack1897082blankgifsource=publicapi alt=>
Enterprise Account Executive, New Vertical Sales
Company: Attentive
Location: USA
Posted Feb 14, 2024
<div><b style=fontsize 18px>About Attentive <b><div><div>Attentive® is the worlds 1 conversational marketing platform designed to optimize message performance through 11 SMS and email interactions Infusing intelligence at every stage of the consumers purchasing journey Attentive empowers businesses to achieve hyperpersonalized communication with their customers on a large scale Leveraging AIpowered tools a mobilefirst approach twoway conversations and enterprisegrade technology Attentive helps drive billions in online revenue for over 8000 leading brands around the globe Trusted by CB2 GUESS Urban Outfitters Pura Vida and more Attentive is the goto solution for brands looking to deliver powerful commerce experiences to their customers<div><div><br><div><div>Attentives growth has been recognized by <a class=postingslink href=httpswwwattentivecompressreleasesattentivenamedtothedeloittetechnologyfast500tmfastestgrowingcompaniesinnorthamericalistforthesecondyear rel=nofollow>Deloittes Fast 500<a> <a class=postingslink href=httpswwwlinkedincompulselinkedintopstartups202250uscompaniesriselinkedinnews rel=nofollow>Linkedins Top Startups<a> and <a class=postingslink href=httpswwwforbescomlistsamericasbeststartupemployerssh=6a56dd432ad7 rel=nofollow>Forbes Cloud 100<a> all thanks to the hard work from our global employees <div><div><br><div><div><b style=fontsize 135pt>Who we are<b><div><div><span style=fontsize 105pt>We are looking for an energetic and motivated individual contributor with a proven professional and technical background You will work closely with your inside sales representative to identify engage and close new business from large customer accounts within the food and beverageQSR space You will also coordinate crossfunctionally with marketing product partnership customer success and design to help give feedback on product requirements and guide our market positioning This is an outside sales role remote work is accepted and involves travel and onsite meetings <span><div><div><br><div><div><span style=fontsize 105pt>This role will report to the Head of New Vertical Sales <span><div><div><br><div><br><br><div class=h3>Why Attentive needs you <div><li style=>Develop target customers at the Csuite VP and Director level at large food beverage and restaurant companies QSR fastcasual grocery CPG cstore delivery etc<li><li style=>Work in a team along with your dedicated inside sales representative to schedule new business meetings<li><li style=>Prepare present and close new business through onsite meetings conferences and other industry events<li><li style=>Act crossfunctionally with marketing product and design to guide market positioning and to provide feedback on product requirements<li><li style=>Leverage CRM data and manage the sales process to ensure delivery against metrics<li><br><br><div class=h3>About you<div><li style=>57+ years as an outside salesperson progressively selling SaaS products required<li><li style=>Experience selling digital marketing or eCommerce technology preferred<li><li style=>Experience selling to food beverage restaurant brands preferred<li><li style=>Familiarity with the FampB martech landscape preferred<li><li style=>Consistent performance exceeding quota with references<li><li style=>Hardworking and persistent putting in the time before and after meetings to deliver great results<li><div><span style=fontsize 16px>Youll get competitive perks and benefits from health amp wellness to equity to help you bring your best self to work<span><div><div><br><div><div><b><span style=fontsize 16px>For US based applicants<span><b><div><div><span style=fontsize 16px> The US base salary range for this fulltime position is $98400 $135000 annually + bonuscommission + equity + benefits<span><div><div><span style=fontsize 16px> Our salary ranges are determined by role level and location<span><div><div><br><div><div><span style=fontsize 16px>LILC1<span><div><div><br><div><div><b style=fontsize 18px>Attentive Company Values<b><div><div><b>Default to Action<b> Move swiftly and with purpose<div><div><b>Be One Unstoppable Team<b> Rally as each others champions<div><div><b>Champion the Customer <b> Our success is defined by our customers success<div><div><b>Act Like an Owner<b> Take responsibility for Attentives success<div><div><br><div><div>Learn more about <a class=postingslink href=httpswwwattentivecomawake rel=nofollow>AWAKE<a> Attentives collective of employee resource groups<div><div><br><div><div>If you do not meet all the requirements listed here we still encourage you to apply No job description is perfect and we may also have another opportunity that closely matches your skills and experience<div><div><br><div><div>At Attentive we know that our Companys strength lies in the diversity of our employees Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds Our policy is to provide equal employment opportunities for all employees applicants and covered individuals regardless of protected characteristics We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation<div><img src=httpsremotivecomjobtrack1897214blankgifsource=publicapi alt=>
Contract Specialist
Company: Truckstop
Location: USA
Posted Feb 12, 2024
Truckstop is seeking a Contract Specialist to build and scale its legal function. The role involves preparing, reviewing, and negotiating various agreements, implementing a contract management system, and providing administrative support. The ideal candidate should have a Bachelor's degree, experience in a technology company, and proficiency in contract management software. Truckstop values inclusivity and offers a competitive salary range of $72,000—$85,000 USD.
Senior Product Manager
Company: NICE
Location: USA
Posted Feb 12, 2024
NICE is seeking a Senior Product Manager for its Public Safety and Justice portfolio. The role involves driving innovation, developing product strategy, understanding customer experience, and managing product evolution. The ideal candidate should have 7+ years of product management experience in the Emergency Communication Center and Public Safety market spaces, SaaS product management experience, and excellent communication skills. NICE is a global leader in providing solutions for public safety and justice, with a focus on digital transformation and cloud solutions.
Group Customer Operations Manager
Company: Helium 10
Location: USA
Posted Feb 14, 2024
Helium 10, a leading software company for Amazon sellers, is seeking a Group Customer Operations Manager. The role involves optimizing customer success and support operations, collaborating with cross-functional teams, and utilizing data analytics to improve performance. The ideal candidate should have proven experience in customer success operations, hands-on experience with Salesforce and ChurnZero, strong analytical skills, and excellent project management abilities. Benefits include unlimited PTO, health insurance, 401k with employer match, and more. Helium 10 is committed to diversity and equal opportunity employment.
Customer Service Representative
Company: Acentra Health
Location: USA
Posted Feb 15, 2024
<p>Following a 2022 merger of CNSI and Kepro Acentra Health combines clinical services technology solutions and data analytics to accelerate better health outcomes This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to todays complex healthcare challenges Our culture is fueled by passion and driven by purpose<p><p><strong>Customer Service Representative Remote<strong><p><ul style=><li style=>Are you an experienced <strong>Customer Service Representative<strong> looking for a <strong>new challenge<strong> <li><ul><ul style=><li style=>Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive<li><ul><p>If so you might be our next new team member<p><p><p><p><em>This position is open to candidates in any state in the US except for Alaska California Hawaii Montana New Mexico North Dakota or Wyoming<em><p><p><strong>Who we need<strong><p><p>The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls resolving customer questions complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organizations services to meet productivity and quality standards<p><p><strong>Why us<strong><p><p>We are a team of experienced and caring leaders clinicians pioneering technologists and industry professionals who come together to redefine expectations for the healthcare industry State and federal healthcare agencies providers and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes<p><p><strong>Singularly Focused Mission Driven<strong><p><p>Accelerating Better Outcomes is our Mantra We are missiondriven to innovate health solutions that deliver maximum value and impact<p><p><strong>We do this through our people<strong><p><p>You will have meaningful work that genuinely improves peoples lives across the country We are a company that cares about our employees and we give you the tools and encouragement you need to achieve the finest work of your career<p><p>Benefits are a key component of your rewards package Our benefits are designed to provide you with additional protection security and support for both your career and your life away from work Our benefits include comprehensive health plans paid time off retirement savings corporate wellness educational assistance corporate discounts and more<p><p><strong>What youll do<strong><p><ul style=> <li style=>Develops and maintains working knowledge of internal policies procedures and services both departmental and operational<li> <li style=>Utilizes automated systems to log and retrieve information Performs accurate and timely data entry of electronic faxes<li> <li style=>Receives inquiries from customers or providers by telephone email fax or mail and communicates response within required turnaround times<li> <li style=>Responds to telephone inquiries and complaints in a prompt accurate and courteous manner following standard operating procedures<li> <li style=>Interacts with hospitals physicians beneficiaries or other program recipients<li> <li style=>Investigates and resolves or reports customer problems Identifies and escalates difficult situations to the appropriate party<li> <li style=>Meets or exceeds standards for call volume and service level per department guidelines<li> <li style=>Initiates files by collecting and entering demographic provider and procedure information into the system<li> <li style=>Serves as liaison between the Review Supervisors and external providers<li> <li style=>Maintains logs and documents disposition of incoming and outgoing calls<li> <ul><p><strong>Required Qualifications<strong><p><ul style=><li style=>High School diploma or equivalent<li><ul><p><strong>Knowledge Skills Abilities<strong><p><p>Knowledge<p><ul style=> <li style=>General knowledge of office environment and business processes<li> <li style=>General knowledge of eligibility verification Medicaid eligibility and program requirements for specific program of focus preferred<li> <li style=>Knowledge of CPT and HCPCS codes preferred<li> <li style=>PC proficiency to include Microsoft Office Suite<li> <ul><p>Skills<p><ul style=> <li style=>Excellent verbal and written communication skills<li> <li style=>Basic data entry skills<li> <li style=>Excellent customer service skills<li> <li style=>Ability to meet Departmental standards and established workload standards<li> <li style=>Ability to work well with management and team members to contribute to the achievement of departmental goals<li> <li style=>Ability to multitask<li> <li style=>Strong organization skills<li> <li style=>Experience with Microsoft programs<li> <ul><p>Abilities<p><ul style=> <li style=>Must have ability to effectively communicate with team members and external customers<li> <li style=>Must have ability to research and resolve issues related to Medicaid program and service eligibility<li> <ul><p><strong>Experience<strong><p><ul style=> <li style=>2+ years customer servicetelephone experience in a similar call center environment andor industry<li> <li style=>Previous experience in the medical office or other medical setting preferred<li> <ul><p><strong>Thank You<strong><p><p>We know your time is valuable and we thank you for applying for this position Due to the high volume of applicants only those who are chosen to advance in our interview process will be contacted We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest Best of luck in your search<p><p>~ The Acentra Health Talent Acquisition Team<p><p><strong>EOE AA MFVetDisability<strong><p><p>Acentra Health is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable Federal State or Local law<p><br><br><div class=h2>About the company<div><br><p>We Are Acentra Health<p><p> We are a team of experienced leaders caring clinicians pioneering technologists and industry professionals who come together to redefine expectations for the industry State and federal healthcare agencies providers and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes No other company can match the kind of collective expertise we bring to the table Building on our unique proficiency and insight we rapidly implement solutions that elevate the healthcare experience and accelerate better outcomes <p><p>This Is How We Lead The Way<p><p> Everyone at Acentra Health is eagerly pursuing the best way forward to build solutions that solve our clients toughest challenges In fact weve built a culture that is fueled by passion and driven by purpose <p><img src=httpsremotivecomjobtrack1897434blankgifsource=publicapi alt=>
Technology Resilience Analyst
Company: D-ploy
Location: USA
Posted Feb 12, 2024
<p><p><p>Dploy is an <strong>IT<strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland Germany Czech Republic Austria UK as well as the USA <p><p>We pride ourselves on delivering innovative and superior services and solutions to numerous industryleading clients By building relationships and trusted partnerships within the <strong>IT<strong> community we optimize our customers <strong>IT<strong> productivity and contribute to the organizations success and value<p><p>We are interested in talking to engaging flexible and solutionoriented individuals who are looking to become a part of a dynamically growing and international organization We are focused on creating value where <strong>IT<strong> counts join us<p><p><p><div class=h3>Tasks and Responsibilities<div><p>The Technology Resilience Analyst will deliver various work packages related to the application migration projects You will be responsible for executing tasks related to performing an IT Business Impact Analysis of applications to identify the most critical ones<p><p>You will perform the review of Technology Resilience plans provide advice to application owners on the defensive controls to apply to their critical assets and ensure onboarding into the Cyber Crisis plans<p><p> <p><p>Responsibilities<p><ul style=> <li style=>Conduct critical asset assessments to identify and evaluate the importance and vulnerabilities of key assets<li> <li style=>Facilitate IT Business Impact Analysis workshops to determine the impact of potential disruptions on business operations<li> <li style=>Review existing Tech Resilience plans to ensure alignment with best practices and regulatory requirements<li> <li style=>Provide advisory services on Operational Recovery plans Disaster Recovery plans IT Service Continuity plans and Cyber Recovery CARBON<li> <li style=>Advise on Critical Asset IMF Information Management Framework controls to ensure the security and protection of critical assets<li> <li style=>Assist in the onboarding process of Cyber Crisis management by providing guidance and support<li> <li style=>Verify Tech Resilience plans stored in repositories to ensure accuracy and completeness<li> <li style=>Provide support for BAU Business as Usual Tech Resilience activities as needed<li> <ul><p><strong>Requirements<strong><p><ul style=> <li style=>A degree or relevant certification in a field such as Information Technology Risk Management Cybersecurity<li> <li style=>Good knowledge and understanding of Technology Resilience concepts practices and methodologies<li> <li style=>Experience in conducting risk assessments ideally focused on IT Business Impact Analysis or threat modelling<li> <li style=>Familiarity with reviewing and evaluating Technology Resilience plans such as Operational Recovery Disaster Recovery IT Service Continuity and Cyber Recovery planning<li> <li style=>Understanding of defensive controls for critical assets aligned with NIST and ISO best practices<li> <li style=>Detailoriented with strong analytical skills<li> <li style=>Good communication and interpersonal skills<li> <li style=>Ability to work independently and collaboratively in a team environment<li> <ul><ul style=><li style=>Fluent in English<li><ul><p><strong>Benefits<strong><p><ul style=> <li style=>Broad range of activities tasks and projects<li> <li style=>Flexible working conditions<li> <li style=>Vouchers Bday voucher wedding and new born surprise<li> <li style=>Fishing for Friends program our referral program<li> <li style=>Refreshments in the Dploy office<li> <li style=>Further development and professional advancement <li> <li style=>Friendly and international working environment <li> <li style=>Companysponsored events<li> <li style=>Competitive salary and various benefits<li> <ul> <p><i>Is <i><strong><i>IT<i><strong><i> in your DNA<i><p><br><br><div class=h2>About the company<div><br><p>Dploy is an <strong>IT<strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland Germany Czech Republic Austria UK as well as the USA<p> <p>We pride ourselves on delivering innovative and superior services and solutions to numerous industryleading clients By building relationships and trusted partnerships within the <strong>IT<strong> community we optimize our customers <strong>IT<strong> productivity and contribute to the organizations success and value<p> <p>We are interested in talking to engaging flexible and solutionoriented individuals who are looking to become a part of a dynamically growing and international organization We are focused on creating value where <strong>IT<strong> counts join us<p><img src=httpsremotivecomjobtrack1894810blankgifsource=publicapi alt=>