Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Product Designer - Growth Leads

Company: Gusto, Inc.

Location: Canada

Posted Dec 01, 2025

Gusto is hiring a Senior Staff Product Designer to shape the top-of-funnel experience on Gusto.com. The role involves crafting high-impact experiences, exploring AI technologies, and collaborating with cross-functional teams. The ideal candidate has 10+ years of product design experience, a strong portfolio, and fluency with modern AI and design tools.

Support Operations Manager

Company: Apollo.io

Location: USA

Posted Dec 01, 2025

Apollo is seeking a highly analytical Support Operations Manager to lead process improvement, automation, and AI adoption initiatives. The role involves building dashboards, conducting analyses, managing bonus programs, and championing AI-powered solutions to enhance support efficiency and scalability. The ideal candidate has 3-5 years of experience in support operations, program management, and AIdriven tools, with strong analytical and communication skills.

Lead Golang Software Engineer - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Lead Golang Software Engineer to work on various engineering teams, including the Billing, Contracts, and Livepatch teams. The role involves developing engineering solutions, leading technical designs, code reviews, and implementation, deploying and operating services, coaching and mentoring colleagues, and developing great engineering and organizational practices.

SEO Strategy Lead

Company: Typeform

Location: USA

Posted Dec 01, 2025

Typeform is a remote-first company seeking an SEO Strategy Lead to drive organic growth and improve search engine visibility. The role involves leading SEO strategy, collaborating with cross-functional teams, and optimizing website performance. Typeform offers a competitive salary range of $85,000 to $115,000 USD.

Deputy General Counsel

Company: Truv

Location: USA

Posted Dec 01, 2025

Truv is a financial data company revolutionizing payroll account access with innovative solutions and strong backing. They seek a Deputy General Counsel to lead legal operations, shape strategy, and support growth in a dynamic, remote environment offering competitive equity and impactful responsibilities.

Senior Product Manager - Secret Detection

Company: GitLab

Location: EMEA,North America

Posted Dec 01, 2025

The Senior Product Manager for Secret Detection will lead the product area that helps GitLab customers avoid leaked secrets. They will own core capabilities like Secret Push Protection and Secret Validity Checks, shaping strategy and execution for features that must work in milliseconds and at global scale. The role involves collaborating with engineering, UX, and security teams to define the future of DevSecOps security at GitLab.

Senior Product Counsel

Company: Mozilla

Location: USA

Posted Dec 01, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. With a focus on privacy, transparency, and user empowerment, Mozilla develops products like Firefox and works on diverse areas including AI, social media, and security. The company is committed to making the internet better for people, not companies.

Senior Human Resources Business Partner (HRBP) - Workplace Relations

Company: Oxfam America

Location: Remote

Posted Dec 01, 2025

This text describes a Senior HRBP role at Oxfam America, emphasizing workplace relations, compliance, and cultural initiatives. It highlights the organization's commitment to equity, justice, and employee development while outlining qualifications and expectations for the position.

Product Lead - Lending Lab

Company: branch international

Location: India

Posted Dec 01, 2025

Branch is a leading AI-based lending fintech with a mission to provide financial inclusion. They are launching Branch Lending Lab to discover and validate new lending products. The role is to lead this team, work cross-functionally, and prioritize ruthlessly. The company values bottom-up innovation and decentralized decision-making.

Senior Manager - Human Resources Business Partner

Company: TrueML

Location: Remote

Posted Dec 01, 2025

TrueML is seeking a strategic and experienced Sr Manager HRBP to partner with leaders in TrueML Products and TrueML Shared Services while leading a team of HRBPs across the company. The role involves providing direct HRBP support to senior leaders, developing a team of HRBPs, driving workforce planning, talent management, employee engagement, and leadership development, overseeing immigration, complex employee relations, and compliance across multiple states and countries, and advising on broader people team initiatives like compensation management, total rewards, and improving team processes.

Senior Backend Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 01, 2025

Cloudbeds is a global hospitality technology company that provides a unified platform for independent properties and hotel groups to transform operations and commercial strategy. The company offers AI-powered solutions to solve hoteliers' biggest challenges and has become the world's best hotel PMS solutions provider. The Senior Software Engineer role involves delivering exceptional product experiences to customers worldwide, working with a remote team, and contributing to the company's growth and success.

QA/QC Manager - (Intimate Apparel)

Company: Trafilea

Location: China

Posted Dec 01, 2025

Trafilea is a consumer tech platform that builds and scales its own digitally native brands using AI and automation. They are seeking a QA & QC Manager to ensure product quality and lead transformation projects across apparel and beauty categories.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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