Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Scrum Master

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent emphasizes employee commitment, professional growth, and a supportive work environment. The job posting highlights competitive benefits, Agile methodologies, and opportunities for career advancement. The company promotes collaboration, innovation, and a collective service mindset while seeking a Scrum Master for a remote DHS program.

Senior Data Scientist

Company: Canva

Location: Remote

Posted Nov 26, 2025

Canva seeks a Regional Data Lead for LATAM to build data strategies, collaborate with global teams, and drive growth. The role offers flexibility, equity, and a supportive work environment.

Senior Data Scientist

Company: Canva

Location: Remote

Posted Nov 26, 2025

The job description outlines a role focused on building data foundations and strategies for LATAM, collaborating with cross-functional teams, and driving growth. It highlights benefits like equity, health benefits, and flexible leave, emphasizing a supportive and innovative work environment.

GIS Project Manager

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent is a company that values both important work and a fulfilling life for its employees. They offer competitive benefits, professional development opportunities, and a collaborative culture. Ardent is seeking a GIS Project Manager to lead a Department of Homeland Security initiative, requiring strong technical knowledge, leadership skills, and experience in project management and change management.

Manager, Consumer Insights - Ads

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is building the next generation of advertising business tools and products. The Ads Consumer Insights team aims to deliver research and insights that directly impact product development and business decisions. The role offers leadership opportunities in a zero-to-one initiative within Netflix.

SW Engineer - Instant Pay

Company: Visa

Location: Remote

Posted Nov 26, 2025

Pismo, a tech company founded in 2016, offers cloud-based solutions for banking and payments. Partnering with Visa, they help firms innovate and scale securely. The job role involves developing microservices and using AWS, with a focus on scalability and security.

Product Marketing Lead - GTM

Company: Stripe

Location: Remote

Posted Nov 26, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The GTM Product Marketing team focuses on understanding users, equipping sellers, and measuring program effectiveness. The company is seeking a Head of Product Marketing GTM to lead a team in shaping seller positioning across customer segments.

Credit and Collections Representative

Company: Blackbaud

Location: Remote

Posted Nov 26, 2025

Blackbaud is a leading provider of software and services for the philanthropic community. They are seeking a Customer Finance Representative to partner with customers and internal groups to resolve account issues and build relationships. The role requires attention to detail, communication skills, and experience with word processing and Excel. Blackbaud supports a flexible remote or hybrid work culture and is committed to equal opportunity employment.

Salesforce Director – State and Local Government (SLG)

Company: Guidehouse

Location: Remote

Posted Nov 26, 2025

Guidehouse is seeking a Salesforce Director to join their State and Local Government practice. The role involves leading business development efforts, collaborating with account teams, providing strategic guidance, and building a team. The ideal candidate should have extensive Salesforce experience, strong relationships in the SLG sector, and excellent communication skills.

Technical Account Manager

Company: Megaport

Location: Remote

Posted Nov 27, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun team culture. They are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join their global team and act as a strategic technical advisor to key enterprise customers and partners, ensuring their success with Megaport's services.

Sr SW Engineer - PCI Iso

Company: Visa

Location: Remote

Posted Nov 27, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. They joined Visa in 2024 and leverage Visa's solutions to help large banks, marketplaces, and fintech companies migrate from legacy systems to more advanced technology. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly while maintaining high security and availability standards.

Technology Sourcing Manager

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix seeks a Technology Sourcing Manager to drive software spend centralization and optimize technology investments. The role involves vendor management, negotiation, and cross-functional collaboration across departments. The position offers a competitive salary range of $100K-$600K with flexible compensation structure.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

Related Pages