Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Contract Manager, Upmarket - German Speaker

Company: HubSpot

Location: Germany

Posted Nov 26, 2025

The role of a Contract Manager at HubSpot involves handling customer contracts, communicating with customers and internal colleagues, ensuring accurate resolution of inquiries, executing renewals, managing account-related tasks, and collaborating with various teams to drive growth and positive customer experiences. The ideal candidate should have fluency in English and German, negotiation or sales experience, passion for creating great customer experiences, problem-solving skills, prior account management and customer retention experience, clear communication skills, prioritization and organizational skills, and the ability to contribute to a positive team environment.

Senior Cisco UCCE Support Engineer

Company: TTEC Digital

Location: Philippines

Posted Nov 26, 2025

TTEC Digital is seeking an experienced Cisco UCCE Senior Engineer to join their Contact Center Managed Services team. The role involves scripting and configuring UCCE Dialer applications, managing Cisco Dialer and Acqueon LCM platforms, and collaborating with business teams. The company values employee support and aims to create a thriving workplace. TTEC has been certified as a Great Place to Work for 2024-2025.

Project Manager

Company: OLIVER Agency - North America

Location: USA

Posted Nov 26, 2025

OLIVER is seeking an experienced Project Manager to support a global financial and investment services account. The role involves coordinating creative production, managing project timelines, collaborating with stakeholders, and navigating regulatory requirements in the financial services industry. The ideal candidate will have 3+ years of creative project management experience, knowledge of investment and financial services, and strong process-driven skills.

Personal Litigation Injury Protection Resolution Specialist

Company: Reserv

Location: USA

Posted Nov 26, 2025

Reserv, an insurtech company, seeks a PIP Resolution Specialist to enhance claims efficiency with competitive benefits and a focus on innovation. The role emphasizes problem-solving, empathy, and technology-driven processes while offering flexible work arrangements and professional development opportunities.

Associate Analyst - Cyber Threat Intelligence

Company: SONY global

Location: USA

Posted Nov 26, 2025

Sony Corporation of America is seeking a remote Associate Analyst Cyber Threat Intelligence role with responsibilities in threat analysis, security incident response, and collaboration across global teams. The position offers competitive pay, comprehensive benefits, flexible work arrangements, and career development opportunities, with a salary range of $85,000-$105,000 and potential bonuses.

Operations Associate - Credentialing and Enrollments Special Projects

Company: Grow Therapy

Location: USA

Posted Nov 26, 2025

The job posting is for an Operations Associate to join the Credentialing and Enrollment Operations team. The role involves collaborating with internal teams and external payor partners, translating complex requirements into operational strategies, and acting as a liaison between Payor Partnerships and CredOps. The ideal candidate should have experience in program or project management, strong stakeholder management and communication skills, and a deep understanding of payor requirements across multiple states.

Enterprise Solutions Engineer

Company: ElevenLabs

Location: Mexico,Argentina

Posted Nov 26, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. Their mission is to make information accessible in any voice, language, or sound. They offer a Creative Platform and Agents Platform powered by proprietary AI models. They are looking for a Solutions Engineer to scale their technical solutions for enterprise customers.

Senior Data Engineer (with ETL/Talend expertise)

Company: Innovecs

Location: Remote

Posted Nov 26, 2025

The text promotes a job opportunity at Innovecs, highlighting competitive benefits like flexible work arrangements, comprehensive compensation, and a supportive work environment. It emphasizes the company's reputation as a top global tech firm and its commitment to employee well-being through perks such as health insurance, learning resources, and virtual team activities.

Compliance Manager

Company: PLACE Corporate Careers

Location: USA

Posted Nov 26, 2025

The text is a job description for a Compliance Manager role at Blueprint Title and Southwest Land Title, which are part of the PLACE ecosystem. The role involves ensuring regulatory compliance, managing licensing requirements, and leading state market expansion efforts. The company values include grit, results, teamwork, and humility.

Senior Workday Architect

Company: Twilio

Location: Canada

Posted Nov 26, 2025

Twilio is seeking a Workday Senior Architect with expertise in Workday Recruit, CRM, Offer Management, Performance, Succession, and Feedback. The role involves system design, implementation, stakeholder collaboration, and data integrity management. The ideal candidate will have 5+ years of Workday configuration experience and strong interpersonal skills.

Senior Machine Learning Engineer

Company: Upwork

Location: Latin America

Posted Nov 26, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and seeks a machine learning engineer to develop AI models for information retrieval. Upwork values diversity and inclusion, and provides opportunities for career growth and innovation.

Sales Leader

Company: Mapbox

Location: USA

Posted Nov 26, 2025

Mapbox seeks a sales leader to drive growth and partnerships, emphasizing experience in enterprise software and location technology. The role involves managing ARR, building pipelines, and collaborating with teams to enhance customer value.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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