Life Insurance Jobs in Payson, UT
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Senior Software Engineer in Test (SDET)
Company: Consensus
Location: Salt Lake City, UT
Posted Feb 21, 2024
<p><b>About Us <b><p> <p><br ><p> <p><span>Consensus is a top place to work due to the incredible culture our employees have created In fact RepVue has ranked us 1 in their top 20 Best Culture and Leadership category We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life We know that a winning company is built on the efforts of its people and thats an environment we foster at Consensus We encourage every employee to bring their authentic self to work and take ownership of their position and their career We strive to give our employees everything they need to make meaningful contributions to the overall success of our company Were looking for gogetters that are excited to thrive in a company going through an exciting growth phase<span><p> <p><br ><p> <p><span>We are a fastgrowing SaaS company based in the United States We are changing the way the world buys enterprise software We do this by providing intelligent demo automation software that helps you scale Presales How does this work<span><p> <p><br ><p> <p><span>We believe buying enterprise software should be simple pleasant and fast instead of complex painful and slow which is how it is today Buyers now want instant access to presales sales engineering resources throughout the buying experience but they find it harder and harder to get what they need Using Consensus a sales engineering team builds a library of reusable interactive video demos that Sales sends out ondemand Consensus automatically personalizes the experience and tracks engagement as the prospect shares the demo with other stakeholders in the buying group bringing the entire buying group to live demos better educated and ready to talk specifics <span><p> <p><br ><p> <p><span>This not only reduces unqualified demos to near zero and can double the presales teams productivity it also removes the demo lag time for prospects and shortens the sales cycle by as much as 68 <span><p> <p><br ><p> <p><b>Our Values <b><p> <p><br ><p> <p><span>Our values are extremely important to us and we hope that they mean something to you too We want everyone to bring their authentic selves to work every day We hope you can help us continue to grow without having to be perfect but willing to put your name on something knowing it is a version one Everyone here takes total ownership and accountability because owning our outcomes means making a real contribution We also believe in a no peacemongering principle We know our path to success is hard and we dont hesitate to ask hard things of others We are respectfully confrontational to one another and ask direct accountability questions <span><p> <p><span>Check out all of our values on our <span>careers page<span> <span><p> <p><br ><p> <p><b>About the Role <b><p> <p><br ><p> <p><span>If you are a topnotch senior automation engineer that loves solving tough technical problems while working with passionate driven people then this position might be a good fit for you This position will be responsible for helping Consensus keep high quality standards through automation and testing while we meet aggressive scale and platform growth<span><p> <p><b>What Youll Do <b> <p><ul><li>Aid the team in building important integration and endtoend automated tests<li> <li>Enhance existing test coverage to strengthen our ability to detect issues earlier in the process<li> <li>Work with the team to solicit and help document the acceptance criteria for user stories<li> <li>Build test plans that balance test automation with manual verification<li> <li>Coordinate testing efforts with manual QA personnel<li> <li>Use your expertise in testing web and mobile applications to ensure software is deployed to production at the highest possible quality level<li> <li>Identify and report issues in our issue tracking system<li> <li>Manage and document test cases<li> <li>Help the team elevate their ability to deliver quality software<li> <li>Aid in the process to address critical issues by helping to build tests to expose and address bugs<li> <li>Perform smoke testing and release regression testing as needed<li> <li>Work with team to ensure automated tests run early and often<li> <ul><p><b>What Were Looking For <b> <p><ul><li>4+ years of related experience<li> <li>Bachelors degree in computer science or equivalent<li> <li>Experience writing UI and API test automation for web applications<li> <li>Strong knowledge of quality assurance methodologies test planning and testing practices in an agile environment<li> <li>Experience writing Selenium tests<li> <li>Experience with JUnit or other equivalent testing frameworks<li> <li>Good communication skills a strong work ethic and a commitment to holding yourself and your team accountable<li> <li>Experience with programming languages such as Golang Java C JavaScript etc<li> <li>Good understanding of CSS HTML and the DOMStrong skills and experience testing APIs<li> <li>Experience with docker kubernetes or other containerbased technologies<li> <li>Experience working with cloud technologies such as AWS<li> <li>Good database and SQL skills<li> <ul><p><b>At Consensus Youll Get <b> <p><ul><li>Generous employer contribution towards health insurance with multiple plans to choose from dental and vision coverage is available as well<li> <li>HSAFSA programs available to maximize your tax savings<li> <li>401k with company matching contributions<li> <li>Paid parental leave to prioritize your family<li> <li>Unlimited PTO <li> <li>12 company holidays<li> <li>FlexibleRemote work environment<li> <li>Company provided bestinclass WFH setup<li> <li>Professional Development program <li> <li>2 days off each year to volunteer at a charity of your choice<li> <li>Birthdays off <li> <li>Every third Friday of the month off<li> <ul>
IT Software Programmer IV/Project Manager
Company: ARUP Laboratories
Location: Salt Lake City, UT
Posted Feb 23, 2024
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory that hires top talent to create a work environment of diversity, professional growth and continuous development. The company is looking for individuals who want to contribute to its culture of accountability, integrity, service, and excellence.
Account Executive
Company: Workstream
Location: Provo, UT
Posted Feb 23, 2024
<div> <p><span>Workstream is a missiondriven company that believes in building premium modern software solutions for local businesses There are 27 billion hourly workers who make up 80 of the global workforce but theyve been heavily underserved by technology and deserve better We help local businesses around you hire manage and retain qualified workers<span><p> <p> <p> <p><span>Our customers include leading brands from multiple sectors including Burger King Carls JrHardees IHOP KFC and Culvers At series B we are quickly expanding our product portfolio We are backed by legendary VCs and industry experts like Founders Fund BOND and Coatue<span><p> <div> <p><span>As an Account Executive you will be responsible for selling into large businesses that employ thousands of hourly workers As an early stage scaleup this role requires grit and creativity Youll be expected to execute against a territory plan build out account strategies createmanage your pipeline and you will be ultimately responsible for the success of your territory <span><p> <p><span><strong>Day in the Life <strong><span><p> <ul><li><span>Establish strategic account plans to penetrate target accounts <span><li> <li><span>Prospect into new potential customers using outbound selling strategies<span><li> <li><span>Conduct discovery calls with prospects to uncover the initiatives where Workstream can make an impact on their business<span><li> <li><span>Develop relationships with stakeholders at key restaurant groups and identifying key groups across new verticals<span><li> <li><span>Delivering compelling product demonstrations to potential users decisionmakers and other stakeholders<span><li> <li><span>Find new ways to engage potential customers and win their business using all available resources ie SDRs CSMs Outreach Marketing Partnerships Product<span><li> <li><span>Keep track of client activity notes and next steps clearly in Salesforce<span><li> <li><span>Establish yourself as a leader throughout the sales org by sharing best practices winslosses etc<span><li> <ul><p><span><strong>Who You Are<strong><span><p> <ul><li><span>23 years of SaaS sales experience <span><li> <li><span>Locally based near our hub in Lehi Utah<span><li> <li><span>Fulltime w availability to work 3 days in our local office<span><li> <li><span>Someone who shares our value of Humble and Hungry and has an Entrepreneurial mindset <span><li> <ul><p><span><strong>NicetoHaves<strong><span><p> <ul><li><span>Experience with building business through outbound prospecting methods <span><li> <li><span>Formally trained with a Sales Methodology ie Sandler Force Management Griffin Hill etc<span><li> <li><span>4year University degree <span><li> <li><span>Track record of success in previously SaaS sales positions<span><li> <ul><p><span><strong>What We Offer<strong><span><p> <ul><li><span>A missiondriven and valuebased company dedicated to empower deskless workers and local businesses<span><li> <li><span>An early employee opportunity at a Series B hypergrowth startup work with the founding team and industry veterans to accelerate your career<span><li> <li><span>Competitive salary and equity<span><li> <li><span>Comprehensive health coverage medical dental and vision<span><li> <li><span>Learningdevelopment stipend<span><li> <li><span>Unlimited PTO<span><li> <li><span>Hybrid OfficeWFH schedule<span><li> <ul><div> <p><span><strong datastringifytype=bold>Additional Information <strong><span><p> <p><span>Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <span><p> <p><span>We are committed to the full inclusion of all qualified individuals<span><p> <div>
Skip Trace Specialist
Company: Foursight Capital LLC
Location: Salt Lake City, UT
Posted Feb 22, 2024
Foursight is a growing company that values integrity, passion, humility, and accountability. They offer competitive pay, a performance-based bonus, and a range of benefits including health insurance, dental/vision, life and disability insurance, a 401k match, tuition reimbursement, and a variety of perks like free telehealth, onsite gym, and monthly catered lunches. The Skip Trace Specialist role involves locating customers and collateral, managing a repossession queue, and maintaining vendor relationships. Required qualifications include a high school diploma, office experience, collections experience, skip tracing knowledge, and proficiency in Microsoft Office Suite.
Site Reliability Engineer
Company: Breeze Airways
Location: Salt Lake City, UT
Posted Feb 23, 2024
<div> <p>Working at Breeze Airways is an exciting endeavor and a serious commitment to bring The Worlds Nicest Airline to life We work crossfunctionally with truly awesome Team Members to deliver on our mission <strong><em>To make the world of travel simple affordable and convenient Improving our guests travel experience using technology ingenuity and kindness<em><strong><p> <div> <p><b>Breeze is hiring join us<b> <p><p>The Site Reliability Engineer will be responsible for the availability and reliability of critical platform services and applications They will work closely with the Software Development Team in order to devise effective release schedules as well as designing and implementing deployment processes and tools that will best support the continuous improvement of Breeze production environments The Site Reliability Engineer will also be responsible for service delivery reliability scalability monitoring and helping define all this as immutable infrastructureascode<p> <p><b>Heres what youll do<b> <p><ul><li>Manage core production systems including frequent changes and updates<li> <li>Rapidly identify and resolve problems in production systems<li> <li>Handle complex service faults<li> <li>Develop or implement tools to improve our monitoring of infrastructure<li> <li>Improve technologies and processes while maintaining a rapid agile delivery cycle<li> <li>Deploy and maintain highly available scalable critical applications on cloudnative microservices architecture<li> <li>Implement automation effective monitoring and infrastructureascode<li> <li>Deploy and maintain CICD pipelines across multiple environments<li> <li>Support and work alongside crossfunctional engineering teams on the latest technologies<li> <li>Iterate on best practices to increase the quality amp velocity of deployments<li> <li>Sustain and improve the process of knowledge sharing throughout the engineering team<li> <li>Have oncall responsibilities in rotation with the engineering team<li> <li>Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety Kindness Integrity Ingenuity and Excellence<li> <ul><p><b>Heres what you need to be successful<b> <p><p><strong>Minimum Qualifications<strong><p> <ul><li>4year degree in Computer Science or equivalent additional practical experience<li> <li>4+ years experience maintaining and deploying highly available faulttolerant systems at scale<li> <li>A drive towards automating repetitive tasks eg scripting via Bash Python Ruby etc<li> <li>Practical experience with containerization and clustering<li> <li>Experience with AWS eg IAM EC2 VPC ELB ALB Autoscaling Lambda EKS<li> <li>Version control system experience eg Git<li> <li>Experience implementing CICD pipelines<li> <li>Experience with configuration management<li> <li>Familiarity with PaaS<li> <li>Experience with infrastructureascode<li> <li>Experience with troubleshooting and monitoring distributed systems in Dev and Prod environments<li> <li>Understanding of system and networking concepts and troubleshooting techniques<li> <li>Comfortable with Linux amp Network administration including load balancing routing firewalls VPN<li> <li>Experience in infrastructure security<li> <li>High performance orientation ability to work well under pressure prioritize projects meet deadlines and maintain flexibility<li> <li>Strong attention to detail organization and time management skills<li> <li>Selfstarter must have a positive attitude and strong desire for success<li> <li>Complete projects on time with minimal supervision ability to work varied hours when necessary to meet deadlines<li> <li>Ability to read write speak and understand the English language<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Graduate degree in CS or other relevant field of study<li> <li>Experience using EKS Terraform and Ansible<li> <ul><p><strong>SkillsTalents<strong><p> <ul><li>Exemplifies Breezes safety culture values and mission<li> <li>Excellent oral and written communication skills<li> <li>Excellent problemsolving skills<li> <li>Ability to work with individuals and teams at all levels in the organization<li> <ul><p><strong>Perks of the Job<strong><p> <ul><li>Health Vision and Dental<li> <li>Health Savings Account with Breeze Employee Match<li> <li>401K with Breeze Employee Match<li> <li>PTO<li> <li>Travel on Breeze and other Airlines too<li> <ul><p><br ><br ><p><div> <p>Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p> <p>Breeze Airways will never request your Social Security Number Drivers License or Date of Birth on our job postings Job Postings requesting any or all of this information should be regarded as a scam To ensure you are applying to an actual Breeze Airways posting please apply online at wwwflybreezecom then click Careers at the bottom of the page<p> <div>
CRM Associate
Company: Walker Edison
Location: Salt Lake City, UT
Posted Feb 23, 2024
<p><strong>CRM Associate Manager<strong><p> <p><strong>Hybrid Role<strong><p> <p>Walker Edison is looking for a CRM Associate Manager who will manage the CRM efforts for Walkeredisoncom The ideal candidate will oversee the customer journeys to convert engage and increase lifetime value of Walker Edison consumers The right candidate for this role will have handson experience with CRM tools such as Klayvio to drive email SMS and loyalty Experience developing and coding journeys emails SMS lead generation efforts creating journeys coding emails Robust knowledge of email In this role you will grow the consumer database for Walker Edison and effectively manage communications through the lifecycle of our consumer which visits and shops on Walkeredisoncom This role requires some days inoffice<p> <p> <strong>This is how you can contribute to our success<strong><p> <ul><li>You will oversee the CRM customer lifecycle and journey with a high focus on email SMS and loyalty<li> <li>Build and scale programs from inception to help with lead generation engagement and growing LTV<li> <li>Maximize characteristics and benefits of the CRM and Loyalty systems<li> <li>Ensure CRM data is accurate and reliable for customizing reports<li> <li>Create and implement robust journeys for optimal engagement and conversion<li> <li>Work with supporting internal teams to brief needs for continued success and deliverables<li> <li>Support Walker Edisons DTC revenue goals with traffic and CVR from paid channels<li> <li>Stay on top of relevant trends in CRM and needs for Walker Edison to be the primary communication to consumers<li> <li>Specialother projects as assigned by the VP of DTC<li> <ul><p><strong>Qualifications<strong><p> <ul><li>4+ years of CRM experience for a DTC brand<li> <li>Prior success growing a brands database of consumers<li> <li>Strong knowledge of AB testing and CRM<li> <li>Proven experience with creation of lifecycle campaigns<li> <li>Strong knowledge of event based triggers and logic<li> <li>Proficiency in CRM software<li> <li>Ability to resolve technical CRM issues<li> <li>Customerdriven<li> <li>eCommerceDTC experience desired<li> <ul><p><strong>Benefits<strong><p> <p>Comprehensive benefits include fully subsidized medical dental and vision insurance as well as life insurance dependent care and flex spending accounts a generous 401k match very competitive PTO and education and childcare reimbursement Additional perks include complimentary market and gym discount<p> <p><strong>About the Company<strong><p> <p>Walker Edison is one of the largest ready to assemble furniture companies We specialize in ECommerce and are expanding into all channels including Brick and Mortar With offices in the China Vietnam Brazil and the United States Walker Edison relies on data analytics and hardworking employees to create an excellent experience for every customer Our success comes from an attitude of innovation never settling and giving back to the community <p> <p>Walker Edison is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status<p>
Research Manager
Company: KLAS Research
Location: Provo, UT
Posted Feb 22, 2024
KLAS is a market research and reporting firm that measures the performance of healthcare technology. They are looking for a dynamic Research Manager to spearhead their data collection initiatives and lead a talented team of researchers. The role requires strategic planning, hands-on research, and effective communication.
Senior Firmware Test Engineer
Company: Level Home
Location: Salt Lake City, UT
Posted Feb 23, 2024
<p><strong>About the Company<strong><p> <p>Founded by exApple Product and Engineering leaders Level is redefining the smart community with technology that is simple intuitive useful and invisible Together our platform and services provide premium experiences for all those who live work and own multifamily communities<p> <p>At Level we take a unique approach to designing products one that shifts focus from what we make to how we make it and who we make it for Its an approach that results in elegant and unique solutions raising the bar for the entire smart home ecosystem <p> <p><strong>About The Role<strong><p> <p>At Level a Senior Software Engineer in Test is responsible for creating and executing manual and automated tests while working alongside the product feature team to help develop and maintain highquality product releases This role in particular will be supporting our Firmware Engineering team As the subject matter expert in this area you will have the opportunity to provide technical leadership and mentorship to other members of the Quality Engineering team<p> <p><strong>Responsibilities<strong><p> <ul><li>Create and design highlevel test plans at the product level <li> <li>Designs executes and directs team in test strategies<li> <li>Trains other engineers and provides technical leadership to the team <li> <li>Conducts test cases code reviews and runs bug triage meetings<li> <li>Create test code harnesses and test cases from a user story and epic at the product level<li> <li>Create test plans covering security and performance requirements <li> <li>Create easily reproducible defect reports <li> <li>Adhere to established QA process and bug prioritization criteria <li> <li>Actively participate in feature definition and design <li> <li>Stay knowledgeable on the competitors in our space and leverage this to help make business decisions<li> <ul><p><strong>Requirements<strong><p> <ul><li>Experience in designing and executing tests and test code at the product level <li> <li>Can program in at least one language C Python Java or similar<li> <li>Experience supporting firmware engineering teams<li> <li>Experience mentoring team members and providing technical leadership and oversight<li> <li>Experience advocating for QA and development teams understanding product tradeoffs seeing issues through to resolution<li> <li>Capacity to understand and write queries against a database or logging systems <li> <li>Strong understanding of software testing life cycle <li> <li>Experience working in a startuplike environment with smaller teams and a high bar for quality of work product<li> <li>Strong troubleshooting skills and attention to detail<li> <ul><p><strong><em>Level Home Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion disability or genetic information sex sexual orientation gender identity or national origin<em><strong><p> <p><strong><em>A note to recruitment agencies Please dont reach out to Level employees or leaders about our roles weve got recruiting covered We dont accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes Thank you for your understanding<em><strong><p>
Associate General Counsel
Company: Breeze Airways
Location: Salt Lake City, UT
Posted Feb 23, 2024
<div> <p>Working at Breeze Airways is an exciting endeavor and a serious commitment to bring The Worlds Nicest Airline to life We work crossfunctionally with truly awesome Team Members to deliver on our mission <strong><em>To make the world of travel simple affordable and convenient Improving our guests travel experience using technology ingenuity and kindness<em><strong><p> <div> <p><b>Breeze is hiring join us<b> <p><p>We are seeking an attorney to join our Seriously Nice™ airline in the role of Associate General Counsel focusing on labor and employment issues and litigation matters The Associate General Counsel will play a crucial role in helping Breeze navigate and address various legal challenges that arise in the course of business and airline operations<p> <p><b>Heres what youll do<b> <p><ul><li>Partner with People Services and senior leadership to navigate legal and regulatory issues related to employment<li> <li>Develop and implement effective practices policies and compliance programs for Breeze Team Members to foster a positive work environment encompassing our Seriously Nice™ values<li> <li>Deliver engaging training sessions to Breeze managers and Team Members on critical legal topics policies and best practices<li> <li>Represent Breeze in legal disputes including tort claims contract disputes and other litigation matters<li> <li>Address immigration issues including in relation to work visas and other immigration compliance issues for nonUS Team Members<li> <li>Model the Breeze guest service standards in personal actions and when providing leadership direction<li> <ul><p><b>Heres what you need to be successful<b> <p><p><strong>Minimum Qualifications<strong><p> <ul><li>JD from an accredited law school<li> <li>Licensed to practice law in Utah or eligible to be admitted as House Counsel under Utah State Bar rules<li> <li>3+ years of employment litigation experience including managing written discovery and deposition preparation<li> <li>Employment law counseling experience including with respect to FMLA EEOC and ADA compliance<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Prior airline legal experience<li> <li>ERISA Compliance experience<li> <ul><p><strong>SkillsTalents<strong><p> <ul><li>Exemplifies Breezes safety culture values and mission<li> <li>Excellent oral and written communication skills<li> <li>Excellent problemsolving skills<li> <li>Ability to work with individuals and teams at all levels in the organization<li> <li>Ability to communicate effectively in front of executive leadership and external government agencies<li> <ul><p><b>Perks of the Job<b> <p><ul><li>Health Vision and Dental<li> <li>Health Savings Account with Breeze Employee Match<li> <li>401K with Breeze Employee Match<li> <li>PTO<li> <li>Travel on Breeze and other Airlines too<li> <ul><div> <p>Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p> <p>Breeze Airways will never request your Social Security Number Drivers License or Date of Birth on our job postings Job Postings requesting any or all of this information should be regarded as a scam To ensure you are applying to an actual Breeze Airways posting please apply online at wwwflybreezecom then click Careers at the bottom of the page<p> <div>
Account Executive (On-Site - Salt Lake City, UT)
Company: PDQ
Location: Salt Lake City, UT
Posted Feb 22, 2024
PDQ, a device management company based in Salt Lake City, UT, is seeking an experienced Account Executive or Sales Development Representative. The role involves prospecting new business, understanding customer pain points, and providing product demos. The ideal candidate should have SaaS experience, familiarity with Salesforce, and a background in IT or IT Security. PDQ offers competitive benefits including a 4-day work week, comprehensive insurance coverage, and professional development opportunities. The company values honesty, ownership, collaboration, and improvement.
Director of IT
Company: Walker Edison
Location: Salt Lake City, UT
Posted Feb 24, 2024
<p><strong>IT Director<strong><p> <p>The Information Technology group works as a global team to empower Walker Edisons employees and business operations to be creative collaborative and productive Walker Edisons technology needs are diverse and span across workforce collaboration security and corporate activities Our mission is to bring technology support services across the company and drive operational excellence in everything we do This role includes creating processes procedures and automation to improve efficiency in our daytoday tasks and projects You will work closely on supporting our global organization and ensuring that needs and issues are being addressed <br ><strong>The selected individual will be responsible for but not limited to the following<strong><p> <ul><li>You will be responsible for technical team leadership people management and mentoring of a multisite team<li> <li>Work with business partners to influence and champion technical solutions<li> <li>You will create a strategy to support and enhance an effective hybrid work environment of onprem and remote workforce<li> <li>Continuous improvement of IT onboarding and offboarding processes<li> <li>Software Lifecycle management and planning<li> <li>Be responsible for all hardware and software budgeting<li> <li>Responsible for asset management and tracking<li> <li>You will identify challenges and lead a team to develop technical solutions through automation and engineering best practices<li> <li>Responsible for maintaining and implementing best practices for both onprem and hosted networks network security identity management cloud services storage solutions and IT compliance<li> <li>Responsible for ERP EDI and IT teams<li> <ul><p><br ><strong>Qualifications<u><br ><u><strong><p> <ul><li>Bachelor of Science in Computer Science or related field or comparable experience<li> <li>5+ years managing technical teams Demonstrated success building and leading teams developing mentoring and training technical IT staff<li> <li>7+ years of relevant handson systems engineering experience supporting enterprise level infrastructure and end user equipment IT Service Desk or Support<li> <li>Functional experience with ERP systems ie NetSuite SAP Oracle NetSuite preferred<li> <li>Experience driving and presenting root cause analysis and error correction from operational events to senior management<li> <li>Excellent cloud infrastructure knowledge AWS Azure global network administrative experience softwareapplication administration compliance and security<li> <li>Familiarity with Avercast andor Forecast Pro a plus<li> <li>Strong systems engineering fundamentals networking storage operating systems<li> <li>Experience representing your teamtechnical area to customers peers and senior leadership<li> <li>Leading development life cycle processes and best practices esp in the areas of automation and monitoring<li> <li>Excellent interpersonal skills ability to work successfully with teams across the organization including Engineering Program Management Operations and Senior Leadership<li> <li>Ability to work well under pressure with minimal supervision and keep up with a fast moving environment via effective prioritization and time management<li> <li>At a minimum should have the following certifications or equivalent CompTIA A+ CompTIA Network+ CompTIA Security+<li> <ul><p><strong>Preferred Qualifications<u><br ><u><strong><p> <ul><li>ITIL Foundation Certified<li> <li>CCNACCNPMCSE certifications a plus<li> <ul><p><strong><u>Benefits<br ><u><strong>Comprehensive benefits include fully subsidized medical dental and vision insurance as well as life insurance dependent care and flex spending accounts a generous 401k match very competitive PTO and education and childcare reimbursement Additional perks include complimentary market and gym discount<p> <p><strong><u>About The Company <br ><u><strong>Walker Edison is one of the largest ready to assemble furniture companies We specialize in ECommerce and are expanding into all channels including Brick and Mortar With offices in the China Vietnam Brazil and the United States Walker Edison relies on data analytics and hardworking employees to create an excellent experience for every customer Our success comes from an attitude of innovation never settling and giving back to the community<p> <p>n every step of the way Our brand and designs represent our desire to break away from the standard mold and help our customers Live Outside The Box This is an exciting time to join our expanding operations We are an established business with huge future potential Come join our team and be a part of a fun and growing company where we Work Outside the Box<p> <p>Walker Edison is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status<p>
Merchant Technical Support Specialist I
Company: Route
Location: Provo, UT
Posted Feb 24, 2024
<p><strong>We are <strong><strong>Route<strong><p> <p>Buying stuff online can get messy once you hit that order button Managing dozens carrier tracking links dealing with lost or damaged packages and resolving issues with customer support can feel like a wild goose chase Thats why we created the Route to make the postpurchase experience for consumers like you and the brands you love as seamless as possible <p> <p>Route is on a mission to connect the worlds commerce Through our network of millions of Route App users and thousands of merchants were making it easier than ever for consumers to track insure and discover their favorite products in one place which connects the worlds best directtoconsumer brands to happy repeat customers<p> <p>Since Route launched in 2018 weve been on a journey to build innovative products that empower our customers all while fostering a peoplefirst valuesdriven company culture Were looking for talented people across the ecommerce space to join us on the next steps of this adventure <p> <p>Discover what life at Route has to offer<p> <p><strong>The team <strong><p> <p>The Merchant Technical Support team nested within the SolutionImplementation teams collaborates closely with various groups including Customer Success Customer Experience Sales Product and Engineering team Their core focus is to resolve technical issues that our merchants may encounter and help maintain merchant satisfaction with Routes product and services With thousands of merchants currently part of the Route network and a constant drive for growth the Merchant Technical Support team offers opportunities for professionals who are in the early to middle part of their career to innovate and advance their careers within this dynamic ecosystem<p> <p><strong>The opportunity<strong><p> <p>As a Merchant Technical Support Specialist you will be responsible for providing aid for technical issues a merchant may experience via their lifetime with Route You will play a pivotal role in ensuring satisfaction and quick resolutions when troubleshooting technical issues <p> <p>You have the opportunity to work crossfunctionally with a variety of teams and act as the primary technical resource for the revenue organization to ensure any technical issue with Route is properly investigated triaged and resolved within given SLAs <br ><p> <p><strong>What youll do<strong><p> <ul><li>Triage prioritize and resolve merchant technical support tickets via Zendesk delivering worldclass client support<li> <li>Utilize Jira to triage prioritize and resolve tickets for bugs filed by internal merchantfacing teams via Salesforce and Zendesk<li> <li>Leverage Zendesk Salesforce and Jira to ensure detailed bug submissions providing Product amp Engineering teams with the information needed for issue resolution<li> <li>Take ownership of triaging and resolving queries in an internal technical support Slack channel<li> <li>Refine and improve processes for managing technical issues<li> <li>Assist Implementation amp Solution Engineers with clients technical needs as required<li> <li>Perform other duties as assigned<li> <ul><p><strong>What were looking for<strong><p> <ul><li>1 year of experience with common troubleshooting practices and proficiency in Google DevTools <li> <li>1 year of experience with Zendesk Jira Salesforce or a similar ticketing system<li> <li>Experience with HTML and CSS<li> <li>Ability to thrive in a fastpaced autonomous environment balancing daily responsibilities and KPIs while engaging in adhoc projects<li> <li>Techsavvy with the ability to learn troubleshooting techniques while navigating multiple systems and platforms<li> <li>Proven time management skills and the ability to work under tight deadlines<li> <li>Preferred experience with ecommerce platforms such as Shopify<li> <li>BSBA degree in a business or a related technical field or equivalent practical experience with strong relationship skills preferred but not required<li> <ul><p><strong>Equal opportunity for all<strong><p> <p>Route is an Equal Opportunity Employer We embrace diversity and equal opportunity in a serious way We are committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the better our work will be<p> <p><strong>Total Rewards<strong><p> <p>We know our team works best when everyone feels happy healthy and supported We offer to pay 100 of your health insurance premiums on a $0 deductible plan for you <em>and<em> your family remote or hybrid work arrangements unlimited PTO 401k matching formalized growth opportunities learning amp development DEI programs amp events and so much more<p> <p><strong>Pay Transparency<strong><p> <p><strong>Salary for this role<strong> $51000 $55000<p> <p><em>The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles or annual bonus targets under Routes bonus plan for eligible roles In addition to cash compensation all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement Some roles may also be eligible for overtime pay Individual compensation packages are based on a few different factors unique to each candidate including their career level skills experience specific geographic location qualifications and other jobrelated reasons<em><p>