Machine Learning Jobs in Atlanta, GA
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Software Engineer (C# & .Net)
Company: ResMed
Location: Atlanta, GA
Posted Sep 16, 2023
Xunit, Nunit, Selenium), and testing tools (e.g. Apache, Nginx, IIS).Experience designing, developing, implementing, and deploying AWS cloud solutions.Experience with testing frameworks (e.g. Angular, React) and web servers (e.g. Terraform, CloudFormation).Experience working with, or an understanding of relational databases. Windows, Linux) and application types (e.g. It's discovering a career that's challenging, supportive and inspiring. You will have strong problem-solving, analysis, and design skills. Our backend APIs are implemented in .NET Core C. All solutions are containerized and deployed to AWS via Terraform Cloud solutions.Design, develop, implement, and deploy AWS cloud solutions.Development of high-performance, scalable, and resilient web applications, back-end services, and database solutions.Provide incident management, change management, application support, monitoring, and Tier 2 support as part of the full cycle team responsibilities. JMeter, Postman, Cucumber) LI LI-DG1 Joining us is more than saying "yes" to making the world a healthier place. console, web site, REST API).You enjoy learning and are committed to staying up to date with new and emerging technologies.Understanding of challenges associated with high availability, 24×7 applications, and services.Experience with Git, Confluence, and JIRA.Experience with CI/CD tools (e.g.
Senior Customer Success Manager
Company: cove.tool
Location: Atlanta, GA
Posted Sep 16, 2023
We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability. We think differently and holistically about architecture, engineering, and construction space. You are motivated, detailed, and have possess strong project management skills.Who We Are:&8239;We're willing to rethink everything to get buildings to net-zero carbon. We use science, care about others, and speak the truth about climate action.Key Job ResponsibilitiesDevelop trusted relationships with key clients, partners, and colleaguesAct as the lead point of contact for enterprise level accountsIdentify opportunities to provide additional value and go above and beyond for your clientsMaster and maintain requisite product and industry knowledge to best serve your customersManage the full client lifecycle to include implementation, adoption, and expansionEnsure customer is properly enabled to drive broad usage across their teamsAnalyze customer data to inform roadmap to adoption and expansionSecure annual and multi-year renewals through strong business acumen and contract negotiationsMaintain accurate records of customer planning and engagementConduct in-person meetings with client executives and leadersRequired Skills:Minimum 3 years working in a Customer Success Role2+ years working in a Senior level Customer Success RoleStrong/Demonstrated Project Management skillsSelf-motivated and entrepreneurial team playerOpen to travel to client officesAbility to work both independently and in collaboration with a teamStrong professional relationship building skillsStartup experience is a plusExcellent written and verbal communication skillsExperience with a CRM (preferably HubSpot) and other CSM/PM toolsExperience working in B2B SaaS and/or AEC industry strongly preferredWhat’s In It for You:100% Employer Paid Health insuranceVision and Dental benefitsEmployer-paid public transit pass and biking stipendCompetitive PayWork-Life BalanceOnsite Gym membershipHybrid WorkPaid time off and holidaysSnacks, beer, team eventsCove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. You’re a self-starter with experience influencing and building process. You will be the go-to point of contact for our largest Enterprise accounts. Join our fast-growing team to help save the planet!Who You Are: A Senior Customer Success professional with at least 5 years of experience who is seeking to use your skills in a way that positively impacts environmental change. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man).
Customer Support Manager
Company: CBORD
Location: Atlanta, GA
Posted Sep 16, 2023
The Manager is responsible for recruitment, performance management, employee development, and talent retention as well as making policy and procedure decisions. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Technical Support department is responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction. to reduce repetitive questions from team membersStrong conflict management skills, including the ability to handle escalations with limited management interventionStrong personal leadership skills with the ability to interact with team members, peers, and management in a professional and mature mannerStrong project management skills with the ability to lay out a plan and timeline highlighting dependencies, needs, and critical paths in order to attain end goalDemonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlinesFlexibility to work well in a team environment and be available off hoursAbility to work independently and apply discretion while solving problemsExpert proficiency in MS Office What's Good to Know Willing to assist during emergency situations, which may require nights or weekend workAbility to make business trips, as needed. What You'll Be Doing Manage the day-to-day for the Technical Support team, providing the support and direction needed for the business and customer successProvide subject matter expertise and champion the general aspects of the job, including knowledge of relevant software computer applications and hardwareCoach, train and guide team members including monthly performance checks and setting goalsAssist with identifying, coordinating and conducting job training for team membersDevelop and maintain required policies, processes, and procedures for the operation of the Technical Support teamDeliver monthly business reviews illustrating team performance, lessons learned/why issues occurred and actions in place to avoid repeatsIdentify and implement new processes and procedures that support continuous process improvementCoordinate efforts of supervisors and Technical Support staff to assess and implement process changesProvide active coaching and feedback to drive continual performance improvement of the teamServe as a point of escalation for customer issues, ensuring appropriate resources are engaged for timely action and resolutionMaintain direct responsibility for all support staff recruitment, performance management, employee development, and talent retentionEnsure the Technical Support team operates smoothly and efficiently in a 24/7 environment, including after-hours emergency supportUtilize department metrics to improve productivity and performanceEnsure service levels standards are achieved What You'll Bring to the Table Bachelor's degree in business application areas, Computer Science, or a related field; or relevant work experience desired 7+ years of customer-facing software support experience as well leadership responsibilitySuccess in a supervisory capacity of a professional staff with varying levels of skill and development of onsite and remote employeesPrevious SAAS environment experienceExperience in utilizing CRM softwareKnowledge of the industries CBORD and Horizon support is desiredPrevious history of on-boarding new employees and creation of training materialCommitment to supporting the growth and success of those who work for and around youDemonstrated personnel management and coaching skillsStrong communication skills, both verbal and written, and ability to remain calm and professional in all circumstancesStrong interpersonal skills with ability to consistently lead, train and monitor the work of other employees within the assigned teamStrong knowledge of customer service principles and practices with previous customer experienceStrong analytical and problem-solving skills with proven ability to solve complex issuesStrong technical leadership by having the ability to facilitate knowledge transfer, repository, etc. 41 CFR 60-1.35(c) The Customer Support Manager will direct, lead and motivate the Technical Support team by collaborating, identifying and owning opportunities to apply efforts toward continuous improvement of efficiency and delivery of service experience to CBORD and Horizon clients. Usually no more than one trip of several days per quarter Who You'll Work With Technical Support teamTechnical Support Management teamOther team members across all departments (Support, Development, Product Management, QA Sales, Supply Chain, Professional Services)Clients/CustomersThird party vendors Why be a part of the DREAMteam (DREAMperks) Stay Healthy Eligible team members have access to a robust health insurance plan on their first day of employmentTo encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar yearAccess to an Employee Assistance Program Enjoy Time-Off Eligible team members are granted with the following paid time off annually: Vacation: 15 vacation days; pro-rated during the first yearHolidays: 10 paid holidays each yearSick Time: 5 sick days; pro-rated during the first yearPersonal days: 3 personal days; pro-rated during the first year Plan for the Future Employer paid Life Insurance / AD&D / Short-Term Disability InsuranceVoluntary Long-Term Disability Insurance / Term Life Insurance / AD&DAccess to FSA Plans & Commuter Benefit Plans401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay.Access to the Roper Employee Stock Purchase PlanPaid Parental Leave Program Make an Impact DREAMcares (The Company's outreach initiative to support our extended community) Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization ***** https://www.cbord.com/employee-candidate-privacy-notice Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Technical Support department acts as the primary liaison between the client and CBORD and Horizon. You think like an entrepreneur, constantly driving improvement and innovation.
Cloud Engineer
Company: OTR Solutions
Location: Atlanta, GA
Posted Sep 13, 2023
OTR Solutions, a FinTech company backed by Private Equity, is seeking a Cloud Engineer to join their growing technology team. The role involves managing and automating system infrastructure, designing scalable network architecture, and working closely with the Manager of IT. The ideal candidate should have a BS in Computer Science, 5+ years of experience in Azure Cloud and software development, and proficiency in cloud automation tools like Terraform and Azure DevOps Pipelines. OTR offers a competitive compensation package, including paid certifications, medical benefits, and a generous PTO policy. The company values outstanding customer service, efficient technology, and a culture that fosters employee growth.
VP, Application Engineering
Company: Waystar
Location: Atlanta, GA
Posted Sep 15, 2023
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate, value, and support diversity and inclusion. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple 1 rankings from Black Book™ surveys since 2012. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer timePaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groups Waystar is proud to be an equal opportunity workplace. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. WHAT YOU'LL DO • Directs projects and resources, and oversees project timelines• Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities• Coaches team members, helping them develop into more senior/experienced resources• Plans with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business• Works closely and cohesively with other Managers within Technology, as well as with key stakeholders in related departments• Leads Technology Managers set and implement policies and procedures related to application quality, standards, and testing WHAT YOU'LL NEED • Establishes, drives, and enhances processes and procedures within the team, and within the Technology department as a whole• Ensures training offerings, suited for individuals' needs, for them to progress• Directs priorities for Lead Application Engineers and ensures that they have guidance and coaching in mentoring other team members ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Engineer Data
Company: Tata Consultancy Services
Location: Atlanta, GA
Posted Sep 14, 2023
Keep data separated and secured using masking and encryption. Work with data architects to build the foundational extract / load / transform process and regularly review the architecture and recommend effectiveness improvements Collaborate with Technology to future-proof data & analytics software, tools, and code to reduce risk and support pipeline owners Work with Legal and Privacy teams to adhere to data privacy and security standards Work with Data Architect to implement the data models, standards, and quality rules Work with the Data Science team to understand data formatting and sourcing needs to enable them to build out use cases as efficiently as possible. Daily onsite-offshore coordination Adhere to processes to ensure data pulled from various sources meets quality standards, is curated and enhanced for analytical use and there is a "single source of truth" Work with counterparts from Tech to build frameworks that integrate data pipelines and machine learning models that facilitate use by data scientists for priority use cases; Enterprise Data and Analytics team focused on "last mile" transformations on select data required for use cases Maintain database structure and standard definitions for business users. Explain the requirement to offshore team and create Interface to determine the most efficient and cost-effective approach to meet business requirements. Provides thought leadership and propose industry standards and implementations. Drives world-class design and development of analytical data pipelines.
Service Desk Administrator III
Company: King's Hawaiian
Location: Atlanta, GA
Posted Sep 14, 2023
Proficient knowledge of Microsoft 365, Exchange, OneDrive, SharePoint , Teams, and Zoom. Working knowledge of SCCM, Intune, and Windows Autopilot. Proficient knowledge of Azure, Active Directory, Group Policy Objects, Mobile Device Management, networking, and VoIP. Proficient knowledge of ITI L Service Desk, Change, and Problem management processes. Working knowledge of scripting languages, such as PowerShell . Identify , recommend, develop, and implement IT end-user training programs. Proficient knowledge of Office 365 applications, Windows, and other relevant hardware and software. Manage, o rganize, track, and maintain IT asset inventory to meet onboarding , break/fix, and upgrade needs. A bility to activate and amplify aloha via King's values of excellence, dignity, saying it li k e it is in a way it can be heard; and curiosity, collaboration, critical thinking and emotional intelligence.King's Hawaiian is an equal opportunity employer. Expert analytical and problem-solving skills.
Bilingual Sales Executive
Company: OTR Solutions
Location: Atlanta, GA
Posted Sep 13, 2023
Responsibilities:Explain and sell OTR’s factoring services and benefits to build your book of businessEffectively identify potential customers from research, networking, trade shows, etc.Make daily calls to carriers to generate new leads and follow up on potential new businessReach out to dispatchers, compliance agencies, insurance companies, and other industry partners to foster inbound referral sources and build networksManage the account set up and onboarding process for new clientsPrepare and execute a successful sales plan to help the company meet and exceed monthly, quarterly and annual goalsCollaborate with Underwriting, Finance, Operations, and other departments to ensure we are bringing on value clientsMaintain client relationships and provide ongoing customer service as neededWhat we look for:Bachelor’s degree in Business or related fieldFluent Spanish SpeakerProficiency in MS Excel and related computer knowledgeExceptional communication, negotiation, and problem-solving skillsCompetitive, hardworking nature with a strong sense of urgencyTeam player with multi-tasking and prioritizing abilitiesStrong Customer Service skillsPerks and Benefits:OTR provides a competitive, comprehensive compensation package for our full-time employees:Eligibility for Individual and Company bonus programsMedical, Dental, Vision, Life/ AD&D Insurance, Short-Term DisabilityPet Insurance, Paid Family Leave, Employee Assistance ProgramFully Paid Maternity Leave401(k) with Company MatchingGenerous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid HolidaysTravel Stipend to support Work Life BalanceLeadership Development and TrainingContinuous Learning + Professional enhancementsWeekly Catered Lunches + Casual Dress CodeCompany Paid Fitness MembershipVolunteer Days and Opportunities with Company-Partnered CharitiesInternal Inclusion programsOTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. This position will be responsible for prospecting new clients, following up on leads, and educating potential clients on the services and benefits OTR is able to offer. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.OTR Solutions is an Equal Opportunity EmployerLI-JE1 As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!As a Bilingual Sales Executive, you will be responsible for growing your own book of business through generating leads and promoting OTR’s services to new accounts. OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations.
Bilingual Sales Executive
Company: OTR Solutions
Location: Atlanta, GA
Posted Sep 13, 2023
Responsibilities:Explain and sell OTR’s factoring services and benefits to build your book of businessEffectively identify potential customers from research, networking, trade shows, etc.Make daily calls to carriers to generate new leads and follow up on potential new businessReach out to dispatchers, compliance agencies, insurance companies, and other industry partners to foster inbound referral sources and build networksManage the account set up and onboarding process for new clientsPrepare and execute a successful sales plan to help the company meet and exceed monthly, quarterly and annual goalsCollaborate with Underwriting, Finance, Operations, and other departments to ensure we are bringing on value clientsMaintain client relationships and provide ongoing customer service as neededWhat we look for:Bachelor’s degree in Business or related fieldFluent Spanish SpeakerProficiency in MS Excel and related computer knowledgeExceptional communication, negotiation, and problem-solving skillsCompetitive, hardworking nature with a strong sense of urgencyTeam player with multi-tasking and prioritizing abilitiesStrong Customer Service skillsPerks and Benefits:&8239; OTR provides a competitive, comprehensive compensation package for our full-time employees:&8239; &8239; Eligibility for Individual and Company bonus programs&8239; Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability&8239; Pet Insurance, Paid Family Leave, Employee Assistance Program&8239; Fully Paid Maternity Leave&8239; 401(k) with Company Matching&8239; Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid HolidaysTravel Stipend to support Work Life BalanceLeadership Development and TrainingContinuous Learning + Professional enhancementsWeekly Catered Lunches + Casual Dress Code Company Paid Fitness Membership&8239; Volunteer Days and Opportunities with Company-Partnered Charities&8239; Internal Inclusion programs&8239;OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!As a Bilingual Sales Executive, you will be responsible for growing your own book of business through generating leads and promoting OTR’s services to new accounts. This position will be responsible for prospecting new clients, following up on leads, and educating potential clients on the services and benefits OTR is able to offer. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.OTR Solutions is an Equal Opportunity EmployerLI-JE1 OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations.
Director, Client Success (Hybrid Optional)
Company: Three Five Two
Location: Atlanta, GA
Posted Sep 14, 2023
All employment decisions at Three Five Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. All we ask is that you live within driving distance of one of our offices in Atlanta, GA; Tampa, FL; or Gainesville, FL. Three Five Two encourages applicants of all ages. Three Five Two will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Three Five Two will not tolerate discrimination or harassment based on any of these characteristics. Within the organization, you'll partner with your Agile Project Management counterparts within the Account Management practice to build the right frameworks, methods and processes to ensure that client partnerships are healthy at the holistic and engagement level. Like the rest of your Three Five Two crew, you'll also be a champion for human-centered design because you know that this will lead to great business results. Responsible for: Client Strategy and Growth Build enduring, strategic relationships with our clients marked as much by trust as by evidence-driven value Deliver on Three Five Two client retention and growth goals through Account Success Planning, proactively identifying risks and nurturing new revenue opportunities and expanding scope within existing opportunities Empowering Teams Provide an insider's view to the client's world (competitive and company pressures, business insights, company dynamics) Coach on client communication and engagement with the goal of setting teams up for maximum effectiveness Identify opportunities to foster more successful engagements and deeper client relationships by consulting with/guiding the team during strategic planning and recommendation development Company Support Provide visibility into portfolio and engagement health on a monthly basis, or more, as necessary Implement regular Account Success Plan reviews with leadership, detailing process and action plans for each account Build, implement and coach on frameworks, methods and processes for client retention and growth across the organization Act as a strategic advisor on industry best practices, emerging trends, business operations and growth strategies Reporting Structure: Reports to EVP Requirements You see the forest and the trees and can translate that connectivity to others Strong business acumen High emotional intelligence Comfort with ambiguity Commitment to excellence with a positive and resilient attitude Entrepreneurial mindset Expertise desired 8+ years of diverse business experiences with an emphasis on strategy, client and/or account management ideally specific to digital 4+ years direct experience managing complex client/c-suite relationships Experience leading or participating in human-centered design methodologies like design sprints We prefer candidates who have worked in a Professional Services company BS/BA degree in Business, Marketing, or like discipline Benefits Freedom: We trust you to do your thing and do it well Professional Development: We set aside a training budget because we want to invest in you Work From Home: You can work from home every day or come into the office to work - it's your call. Benefits: Health and dental insurance, employer-match 401K retirement program, PTO and more Our values (we live by these) Everything starts with inspired people Teams do it best Embrace Change Be candid Show some grit Celebrate wins A few more important things we as a company support, understand & value: Black lives matter Great ideas and talent can come from anywhere Non-traditional paths are OK So are traditional ones Three Five Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Three Five Two is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. This understanding means you can 1) advise your clients on growth and risks, 2) ensure that our engagements deliver business value, and 3) empower your team to be more effective partners.
Front End (Angular) Developer, Associate - GreenSky (Atlanta / Remote)
Company: Goldman Sachs
Location: Atlanta, GA
Posted Sep 16, 2023
Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. Learn more about our culture, benefits, and people at GS.com/careers. All rights reserved. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. Participate with architecture team in technical evaluations, solution, and design approaches discussions Design, build, test and deploy highly scalable, high-volume Angular applications. Business Requirements: Bachelor's degree in Computer Science or equivalent experience 3-6 years of experience with Angular or similar UI frameworks, AWS Experience in all phases of software development using agile methodologies Excellent communication and interpersonal skills Enthusiasm for learning new technologies and applying them to improve our products Technical Requirements with most but not necessarily all: JavaScript including frameworks such as Angular, React JS, and jQuery Strong JavaScript/Typescript knowledge/skills Experience with Node / NPM Experience in HTML/HTML5, CSS/CSS3 and BootStrap Frameworkc Experience with Linux / Unix environments Git version control Unit testing and Continuous Integration Nice to have: Experience in banking and financial services ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Provides objective advice, expertise, and specialist support skills with the aim of creating value and maximizing growth or improving the business performance of their clients. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Director, Account Management (Hybrid Optional)
Company: Three Five Two
Location: Atlanta, GA
Posted Sep 14, 2023
All employment decisions at Three Five Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. All we ask is that you live within driving distance of one of our offices in Atlanta, GA; Tampa, FL; or Gainesville, FL. Three Five Two encourages applicants of all ages. Three Five Two will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Three Five Two will not tolerate discrimination or harassment based on any of these characteristics. Within the organization, you'll partner with your Agile Project Management counterparts within the Account Management practice to build the right frameworks, methods and processes to ensure that client partnerships are healthy at the holistic and engagement level. Like the rest of your Three Five Two crew, you'll also be a champion for human-centered design because you know that this will lead to great business results. Responsible for: Client Strategy and Growth Build enduring, strategic relationships with our clients marked as much by trust as by evidence-driven value Deliver on Three Five Two client retention and growth goals through Account Success Planning, proactively identifying risks and nurturing new revenue opportunities and expanding scope within existing opportunities Empowering Teams Provide an insider's view to the client's world (competitive and company pressures, business insights, company dynamics) Coach on client communication and engagement with the goal of setting teams up for maximum effectiveness Identify opportunities to foster more successful engagements and deeper client relationships by consulting with/guiding the team during strategic planning and recommendation development Company Support Provide visibility into portfolio and engagement health on a monthly basis, or more, as necessary Implement regular Account Success Plan reviews with leadership, detailing process and action plans for each account Build, implement and coach on frameworks, methods and processes for client retention and growth across the organization Act as a strategic advisor on industry best practices, emerging trends, business operations and growth strategies Reporting Structure: Reports to EVP Requirements You see the forest and the trees and can translate that connectivity to others Strong business acumen High emotional intelligence Comfort with ambiguity Commitment to excellence with a positive and resilient attitude Entrepreneurial mindset Expertise desired 8+ years of diverse business experiences with an emphasis on strategy, client and/or account management ideally specific to digital 4+ years direct experience managing complex client/c-suite relationships Experience leading or participating in human-centered design methodologies like design sprints We prefer candidates who have worked in a Professional Services company BS/BA degree in Business, Marketing, or like discipline Benefits Freedom: We trust you to do your thing and do it well Professional Development: We set aside a training budget because we want to invest in you Work From Home: You can work from home every day or come into the office to work - it's your call. Benefits: Health and dental insurance, employer-match 401K retirement program, PTO and more Our values (we live by these) Everything starts with inspired people Teams do it best Embrace Change Be candid Show some grit Celebrate wins A few more important things we as a company support, understand & value: Black lives matter Great ideas and talent can come from anywhere Non-traditional paths are OK So are traditional ones Three Five Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Three Five Two is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. This understanding means you can 1) advise your clients on growth and risks, 2) ensure that our engagements deliver business value, and 3) empower your team to be more effective partners.