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Staff Software Engineer
Company: Wmg
Location: USA
Posted Apr 20, 2024
<div>At Warner Music Group were a global collective of music makers and music lovers tech innovators and inspired entrepreneurs gamechanging creatives and passionate team members Here we know that each talent makes our collective bolder and brighter <div><div><br><div><div>Technology is one of the most important parts of our business Whether its signing up new artists ensuring we provide the right data to Spotify YouTube and other digital service providers or helping artists use the latest AI tools and make thoughtful decisions with datadriven insights technology plays an invaluable role in our success The engineering team at Warner Music Group makes all of it a reality <div><div><br><div><div><b>What Youll Do<b><div><div> Reimagine and implement the future of tech for the music industry <div><div> Work as part of a dynamic and highly effective team <div><div> Own the creation and delivery of highly innovative products <div><div> Learn and grow as a professional through close collaboration with your team members and engineering leaders and by being part of culture of continuous improvement and learning<div><div><br><div><div><b>Responsibilities<b><div><div> Owning defining the technical vision and driving innovation for key technical systems in your area of ownership<div><div> Writing clean optimized and reusable code <div><div> Delivering work following established standards and best practices such as test automation test coverage etc<div><div> Creating clear comprehensive technical design documents <div><div> Mentoring more junior engineers <div><div> Collaborating closely with key music industry stakeholders as well as colleagues in NYC Los Angeles and London <div><div><br><div><div><b>Requirements<b><div><div> You have an undergraduate degree in Computer Science Computer Engineering or other related field<div><div> You have at least 8 years of experience in working for software development company as a Software Engineer <div><div> You are able to successfully drive the optimal and efficient design and implementation of complex technical systems which span multiple teams<div><div> You write or refactor code with maintainability and optimization in mind improve test coverage and have sound judgment when making design tradeoff decisions You also contribute highquality code reviews<div><div> You write comprehensive technical designs for complex systems which clearly communicate technical tradeoffs and assumptions<div><div> You continuously improve quality of code and systems under your ownership not only through code but also by defining technical best practices and efficient development processes <div><div>Your bias is towards action and you always find ways to deliver better solutions more efficiently<div><div>Youre an empathetic team member who works well in a team environment and communicates effectively<div><div>You have a Bachelors degree or above in a relevant discipline including Computer Science Computer Engineering Electrical Engineering Candidates with Bachelors or Masters degrees in fields such as Physics or Mathematics may also be considered if they have highly relevant professional experience<div><div>About us<div><div> <div><div>As the home to 300 Elektra Asylum Atlantic East West FFRR Fueled by Ramen Nonesuch Parlophone Rhino Roadrunner Sire Warner Records Warner Classics and several other of the worlds premier recording labels Warner Music Group champions emerging artists and global superstars alike And our renowned publishing company Warner Chappell Music represents genrespanning songwriters and producers through a catalogue of more than one million copyrights worldwide Were the home to WMX the next generation services division that connects artists with fans and amplifies brands in creative immersive and engaging ways and Alternative Distribution Alliance ADA the groundbreaking global distribution company for independent artists and labels <div><div>Together we are Warner Music Group Music With Vision amp Voice <div><div><br><div><div><span style=fontsize inherit>WMG is committed to inclusion and diversity in all aspects of our business We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race religious creed color age sex sexual orientation gender gender identity gender expression national origin ancestry marital status medical condition as defined by state law genetic characteristics or cancer physical or mental disability military service or veteran status pregnancy childbirth and related medical conditions genetic information or any other characteristic protected by applicable federal state or local law<span><div><div><br><div><div><span style=fontsize inherit>Copyright © 2023 Warner Music Inc<span><div><div><br><div><div>Love this job and want to apply<div><div><br><div><div>Click the Apply link at the top of the page or apply directly with your LinkedIn Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter<div><div> <div><div>Dont be discouraged if you dont hear from us right away Were taking our time to review all resumes and to find the best people for WMG<div><div> <div><div>Thanks for your interest in working for WMG We love it here and think you will too<div><div><br><div><img src=httpsremotivecomjobtrack1907461blankgifsource=publicapi alt=>
Senior Strategic Finance Associate
Company: Earnest
Location: USA
Posted Apr 20, 2024
<p><strong>Earnests mission is to make higher education accessible and affordable for everyone <strong>We empower past present and soontobe students to maximize their financial futures through thoughtful guidance and impactful products<p> <p>We build tools that help people feel in control of their financial future including<p> <ul style=> <li style=><strong>Private student loans <strong> low rates peoplefirst service and flexible payments<li> <li style=><strong>Student loan refinancing <strong> break free from high interest rates or monthly payments<li> <li style=><strong>Scholarships<strong> access to thousands of scholarships to help students pay less <li> <ul> <p><strong>The Senior Strategic Finance Associate position will report to the Strategic Finance Lead <strong><p> <p><strong>As the Senior Strategic Finance Associate you will<strong><p> <ul style=> <li style=>Work closely with other Finance staff as well as General Managers Marketing team and Operations team to develop budgets and forecasts and maintain those forecasts<li> <li style=>Concentrate on marketing drivers including channel efficiency funnel conversion and campaign performance to identify opportunities for more efficient spending Support reporting and analysis needs to highlight operational performance and measure alignment with strategic objectives<li> <li style=>Responsible for maintaining 5year strategic plan forecast and annual budget alongside currentyear monthly forecast for the Earnest business unit <li> <li style=>Make recommendations and express financial significance for both leveraging opportunities or mitigating risks<li> <ul> <p><strong>Your Impact<strong><p> <ul style=> <li style=>Measure new business opportunities financial outcomes for various financing vehicles and prepare materials for Executive meetings Board of Director meetings and ad hoc requests from executive management<li> <li style=>Support the production maintenance and development of models and processes performed for the financial planning analysis and forecasting of Earnest LLC and Navient Corporation<li> <li style=>Serve as departmental CFO to conduct monthly reviews with Marketing and Operations group leaders to bring financial insights Help them understand monthly expense details complete monthly forecasts identify savings opportunities and justify higher expense needs <li> <ul> <p><strong>About You <strong><p> <ul style=> <li style=>Degree in Finance Business or a related field<li> <li style=>3+ years of experience in strategic finance corporate FPampA Investment banking management consulting and private equity experience are a plus<li> <li style=>High proficiency with Excel Google Sheets PowerPoint and Financial ERP systems<li> <li style=>Experience working with Csuite level leadership direct reporting presentations etc and comfortable speaking in large groups<li> <li style=>Experience building dynamic financial models and experience working with large data sets to disseminate trend analysis for forecasting manipulating data to tell a story with supporting evidence<li> <li style=>Experience andor knowledge of the lending industry amortization tables loan loss models securitization structures warehouse financing facilities and riskbased pricing<li> <li style=>Ability to build strong relationships of trust amp influence ability to lead work initiatives with crossfunctional coordination with stakeholders<li> <ul> <p><strong>Even Better<strong><p> <ul style=> <li style=>Experience with Marketing is a huge plus This includes return on investment ROI and Lifetime Value LTV of various marketing channels and campaigns calculation of Cost per Acquisition CPA and spend forecast based on different scenarios<li> <ul> <p><strong>About Us<strong><p> <p>What makes an Earnie culture <p> <ul style=> <li style=><strong>Drivers<strong> Drivers are satisfied by making things happen not coming along for the ride They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others<li> <li style=><strong>Humility<strong> Humble team players check their egos and consider the teams needs above their own They are selfaware of their strengths and opportunities for improvement<li> <li style=><strong>Growth Mindset<strong> People with a growth mindset approach challenges and failures as learning opportunities They seek feedback to improve give feedback to others and genuinely want to perform well <li> <ul> <p>Earnies are committed to helping students live their best lives free from the stress of student debt If youre as passionate as we are about our mission read more below and lets build something great together <p> <p><strong>Earnest believes in enabling our employees to live their best lives We offer a variety of perks and competitive benefits including <strong><p> <ul style=> <li style=>Health Dental amp Vision benefits plus savings plans<li> <li style=>Work anywhere in the US <li> <li style=>Mac computers + work from home stipend to set up your home office<li> <li style=>Monthly internet and phone reimbursement<li> <li style=>Employee Stock Purchase Plan<li> <li style=>RSUs<li> <li style=>401k plan to help you save for retirement plus a company match<li> <li style=>Robust tuition reimbursement program<li> <li style=>$1000 travel perk on each Earnieversary to anywhere in the world <li> <li style=>Competitive days of annual PTO<li> <li style=>Annual my day <li> <li style=>Pet insurance<li> <li style=>Competitive parental leave<li> <li style=>Plenty of Earnest swag optional in person team gatherings picnics celebrations and plenty of fun virtual events <li> <ul> <p><strong>At Earnest we are committed to building an environment where our employees feel included valued and heard Our belief is that a strong commitment to diversity inclusion equity and belonging enables us to move forward with our mission We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for <strong><p> <p><em>Earnest provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age sexual orientation gender identity veteran status disability or genetics Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance<em><p> <p>LIAM1<p><div class=contentpaytransparency><div class=payinput><div class=description><p>A little about our pay philosophy We take pride in compensating our employees fairly and equitably We are showcasing a range of your potential base salary determined primarily based on a candidates location Earnest takes a marketbased approach categorizing US locations into one of five zones based on a cost of labor index for that geographic area The successful candidates starting pay will also be determined based on jobrelated qualifications internal compensation and budget This range may be modified in the future<p><div><div class=title>Pay Range <div><div class=payrange><span>$100500<span><span class=divider><span><span>$125625 USD<span><div><div><div><img src=httpsremotivecomjobtrack1907370blankgifsource=publicapi alt=>
Kizigua Video Interpreter
Company: lsaweb
Location: USA
Posted Apr 20, 2024
<div><b style=fontsize 105pt>Overview<b><span style=fontsize 105pt> <span><div><div><span style=fontsize 105pt>Language Services Associates is looking for US based Kizigua interpreters for our remote video interpretation service line As a member of LSAs network of Independently Contracted Interpreters you will be responsible for facilitating language communication for the Limited English Proficient LEP community in a variety of settings including medical legal and customer service LSA is continuously accepting qualified interpreters for a wide range of interpreting assignments<span><div><div><span style=fontsize 105pt> <span><div><div><b style=fontsize 105pt>Responsibilities<b><span style=fontsize 105pt><span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Provide superior customer service<span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Adhere to Code of Professional Conduct including maintaining strict standards of confidentiality<span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Adhere to all policies and procedures including professional interpretation protocols and industry specific best practices<span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Complete trainings and participate in ongoing Quality Assurance monitoring<span><div><div><b style=fontsize 105pt> <b><div><div><b style=fontsize 105pt>QualificationsExperience<b><span style=fontsize 105pt><span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Full fluency in both English and Kizigua <span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Familiarity with and the ability to comply with industry standard best practices ie professionalism courtesy protocol and confidentiality <span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>The ability to provide a high level of client service <span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Access to personal or public transport <span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>Industry specific certificationstrainings preferred CMI CCHI etc<span><div><div><span style=fontsize 105pt><span><span style=fontsize 7pt> <span><span style=fontsize 105pt>A computer or tablet device with front facing camera<span><div><div><span style=fontsize 105pt> <span><div><div><span style=fontsize 105pt> <span><div><div><span style=fontsize 105pt>LSA is passionate about what we do which is helping people thrive in an increasingly global environment If interested please apply and include a copy of your resume which emphasizes your interpreting experience<span><div><img src=httpsremotivecomjobtrack1907547blankgifsource=publicapi alt=>
Business Intelligence Engineer
Company: Thought Industries
Location: USA
Posted Apr 20, 2024
<br><br><div class=h3>Company Description<div><p>Thought Industries powers the business of learning with our industryleading learning technology We were founded in 2013 around the core belief that online learning experiences should be modern intuitive engaging and scalable Our mission is to transform the way online learning experiences are created managed and delivered on a global scale Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers<p><br><br><div class=h3>Job Description<div><p>Were looking for an experienced BI Engineer to build reporting and analytics for our SaaS Learning Management Platform Youll be instrumental in advancing our customerfacing Looker reporting dashboards and models Youll work closely with product and business teams to understand their requirements and ideas translating them into robust reporting solutions Youll resolve issues reported by customers or internal teams and delve into our data and reports to explain specific data behaviors The role will also support the Data Engineering Manager in building new data models and our data engineering platform<p><p><strong>Responsibilities<strong><p><ul style=><li style=><p>Conduct adhoc analyses using SQL and Looker to address customer issues exploring documentation JIRA and code as necessary then documenting findings in Confluence<p><li><li style=><p>Develop a deep understanding of our data models in Looker and Redshift with the ability to technically dissect and explain concepts to nontechnical users<p><li><li style=><p>Contribute to data modeling and database design with a good understanding of database object relationships<p><li><li style=><p>Add new Looker features and components such as enhancing the data model with additional fields and relationships creating new dashboards and integrating new database tables<p><li><li style=><p>Providing BI insight and expertise to support product and business in expanding and developing reporting concepts and ideas<p><li><li style=><p>Support Data Engineering Manager in building and solutioning new data models and architecture<p><li><li style=><p>work with customers to understand reporting issues and business needs then collaborate with product on solutions and features<p><li><ul><br><br><div class=h3>Qualifications<div><ul style=><li style=><p>3+ years working experience in analytics or BI<p><li><li style=><p>Advanced skills with modern BI tools such as Tableau Power BI and Superset with preferred experience in Looker<p><li><li style=><p>Advanced ability to construct and analyze KPIs and measures<p><li><li style=><p>Professional experience working with cubes or data models<p><li><li style=><p>Advanced sql skill with experience in Postgres and Redshift preferred<p><li><li style=><p>Working experience with data serialization and configuration languages such as YAML LookML and JSON<p><li><li style=><p>Ability to comfortably work on multiple projects simultaneously<p><li><li style=><p>Excellent communication skills with professional experience communicating with coworkers and business partners across different positions and various levels of technical skill<p><li><li style=><p>Strong UIUX design skills for reporting with a deep understanding of how users interact with reports and visualizations<p><li><li style=><p>Solid understanding of git BI and dashboard testing production release processes and BIanalytics devops<p><li><li style=><p>Ability to work both independently and in a team<p><li><li style=><p>Preferred 1+ years experience in python<p><li><li style=><p>Some experience with javascript and typescript an asset<p><li><li style=><p>Experience with a cloud provider preferably AWS<p><li><li style=><p>Experience with DBT preferred<p><li><li style=><p>Preferred experience with agile practices and tools such as Jira<p><li><ul><br><br><div class=h3>Additional Information<div><p>Applicants must be authorized to work for any employer in the US We are unable to sponsor or take over sponsorship of an employment Visa at this time<p><p>All your information will be kept confidential according to EEO guidelines<p><div><div><p>Thought Industries does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law Employment decisions at Thought Industries are based on merit qualifications and abilities<p><img src=httpsremotivecomjobtrack1907509blankgifsource=publicapi alt=>
Account Executive II (Asset-Based Lending)
Company: Pathward
Location: USA
Posted Apr 20, 2024
<div class=contentintro><p>We are a hybrid remoteoffice company dedicated to growing our talent anywhere<p> <p>We have onsite locations in Sioux Falls SD Scottsdale AZ Troy MI Franklin TN Dallas TX<p> <p>At Pathward we take tremendous pride in our purpose to create financial inclusion for all™ We are a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all We strive to remove barriers that traditional institutions put in the way of financial access and promote economic mobility by providing responsible secure high quality financial products<p> <p>We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and wellpositioned for success We celebrate and embrace our team members through our <strong>HUMBLEHUNGRYSMART<strong> approach and we believe that we are strongest when we embrace the voices of our employees customers partners and the communities we serve <p><div><p><strong>About the Role <strong><p> <p>Manage all aspects of an assigned portfolio of accounts ensuring the relationships meet corporate standards for risk profitability factoring and assetbased lending services and financial controls<p> <p><strong>What You Will Do<strong><p> <ul style=> <li style=>Manage portfolio through complete and current knowledge of clients financial condition managements performance and industry trends and take timely action so client losses are minimized and do not exceed budgeted standards<li> <li style=>Responsible for ensuring all advances and loans comply with loan policy and approved structure<li> <li style=>Attain an acceptable contribution to overhead andor profit from each client arrangement to achieve individual profit objective<li> <li style=>Responsible for documenting all relationships to ensure approved and required legal documentation<li> <li style=>Resolve factoring and assetbased lending service problems control operational costs and minimize loss of clients to competition<li> <li style=>Propose changes in policies and procedure to reduce costs and provide better and more efficient services<li> <li style=>Develop and operate within individual budget to control expenses<li> <li style=>Structure and underwrite changes to existing deals for management approval<li> <li style=>Other duties as assigned<li> <ul> <p><strong>What You Will Need<strong><p> <div class=h5><span style=textdecoration><strong>Knowledge amp Skills<strong><span><div> <ul style=> <li style=>Seasoned experienced professional with a full understanding of area of specialization Resolves complex problems takes a new perspective on existing solutions Fully qualified careeroriented journeylevel position<li> <li style=>Develops solutions to complex problems where analysis of situations andor data requires evaluation Determines best approach to achieve results and provides suggestions to improve policies and procedures Demonstrates good judgement in selecting methods and techniques for obtaining solutions Networks with senior internal and external contacts in own area of expertise<li> <li style=>Receives very little instruction on daytoday work May receive general instruction or guidance on new projects or assignments<li> <ul> <div class=h5><span style=textdecoration><strong>Experience<strong><span><div> <ul style=> <li style=>Typically 5+ years with bachelors or equivalent<li> <ul> <div class=h5><span style=textdecoration><strong>EducationCertification<strong><span><div> <ul style=> <li style=>Bachelors degree or equivalent education and work experience<li> <ul> <div class=h5><span style=textdecoration><strong>Distinguishing Characteristics<strong><span><div> <ul style=> <li style=>Coach and mentor less experienced Account Executives<li> <ul> <div class=h5><span style=textdecoration><strong>Competencies<strong><span><div> <ul style=> <li style=>Customer service<li> <li style=>Communication skills verbal amp written<li> <li style=>Collaboration<li> <li style=>Financial Acumen<br><br><li> <ul> <p style=textalign><em>The responsibilities listed above are not all inclusive and may be changed at any time<em><p> <p>Salary range $6909854 $12761410<p> <p>The salary range reflects the minimum and maximum target for a new hire in this role Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidates experience qualifications skills and location Your recruiter can share more about the specific salary for your location during the hiring process Ranges may be modified in the future<br>This role is also eligible for an annual performancebased incentive opportunity Pathward offers a comprehensive benefits package for eligible employees including health insurance 401k retirement benefits life insurance disability benefits paid time off and more<p> <p><span style=color>LIRemote<span><p><div class=contentconclusion><p><strong><span><em>Dont have everything listed under qualifications Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition At Pathward we are dedicated to building a diverse and inclusive culture of belonging so if youre excited about this role but your experiences dont match exactly to everything in the posting we encourage you to apply anyway You may be just the right candidate for this or other Pathward roles<em><span><strong><p> <p><strong>Who we are<strong> <p> <p>Our commitment to inclusion is woven into our DNA We believe that we are strongest when we embrace the voices of our employees customers partners and the communities we serve <p> <p>We are committed to providing equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender including pregnancy sexual orientation gender identity national origin age disability genetic information marital status amnesty status as a covered veteran or any other class protected by federal state and local laws <p> <p>Please <a href=22httpswwwpathwardcomaboutuspeopleculturecareers22 rel=nofollow>click here<a> to learn more about our benefits and review information about our Privacy Policy Affirmative Action Plan and other notices Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws For assistance completing an application please contact a Pathward People amp Culture Representative by emailing <a href=22careerspathwardcom22 rel=nofollow target=blank>careerspathwardcom<a><p> <p>Please <a href=22httpsdrivegooglecomfiled1IgSKNB2dGGWUzzBkWujS8WIMLoSHfPObviewusp=sharelink22 rel=nofollow>click here<a> to view Pathwards Applicant Privacy Notice<p> <p>Applications will be accepted for a minimum of 3 days after posting and there is no predetermined date by which applications should be submitted<p><div><img src=httpsremotivecomjobtrack1907417blankgifsource=publicapi alt=>
Manager, Technical Support
Company: Punchh
Location: USA
Posted Apr 20, 2024
<div class=contentintro><p style=textalign>Hi there Were PAR and our purpose is<p> <p style=textalign><strong>To deliver solutions that connect people to the restaurants meals and moments they love<strong><p> <p style=textalign>We take that responsibility very seriously As a leading provider of technology to the top restaurant brands in the world were calling all rebels instigators idealists and builders to join our constantly growing team<p> <p style=textalign>PAR invented the first standalone point of sale terminal over 40 years ago yet we operate much like a startup at the forefront of restaurant technology Today our solutions span Customer loyalty engagement restaurant management payment services drivethru and full POS integrations These solutions are used to serve tens of millions of guests every day in over 120 countries <p> <p style=textalign>Our mission is to build the number one restaurant technology company in the world and were off to great start<p> <p>We believe that our ambition is only limited by our ability to attract and retain great people people who are up for the challenge to change the game with us If it sounds like you belong here we should meet<p> <p> <p><div><p>The <strong>Technical Support Manager<strong> leads a team of Technical Support Agents who care for PARs customers serving as the first level of support for our Customer Support team This person must be creative ambitious and eager to be part of growing the company Must be able to collaborate with other departments to escalate and resolve issues that arise This individual can build a great team by identifying talented support technicians inspiring them to grow personally and professionally and perfect them to empathize with the customer and do what it takes to deliver support that exceeds expectations This individual will also build metrics that identify customer satisfaction technician performance and overall service delivery performance<p> <p><span style=textdecoration><em>This role will be based in Miami Florida working remotely and onsite at a critical customers office occasionally<em><span><p> <p><span style=textdecoration><em>The shift for this position is Tuesday Saturday 10 AM 730 PM EST<em><span><p> <p><strong><u>Job Responsibilities<u><strong><p> <ul style=> <li style=>Attract hire train and motivate technical support agents to perform at their highest potential<li> <li style=>Assist in developing ongoing trainingsupport for the technical teams Provide training to the team as changes are made and implemented <li> <li style=>Organize and oversee the schedule for support staff and team leads holding employees accountable to that schedule<li> <li style=>Create an environment that promotes curiosity continuous improvement and fun creativity<li> <li style=>Lead by example in setting a high bar in delivering customer service and company values<li> <li style=>Continually assess performance develop improvement plans and implement solutions to drive continuous improvement ensuring support agents have the resources crossfunctional relationships and processes necessary to ensure success and sustained performance To be done through regularly scheduled 1 on 1s and other meetings<li> <li style=>Provide constructive and timely performance evaluations per PAR processes<li> <li style=>Plans directs and controls the development and assigning of work among team providing support and direction<li> <li style=>Manage Team Leads in collaboration with the other L1 Managers in following workflow processes driving accountability with the frontline support reps and effective escalation resolution<li> <li style=>Handle issues affecting our customers as a main point of contact on customer escalations<li> <li style=>Work to train and develop Team Leads preparing them for career development within a manager role<li> <li style=>Work to prepare staff for career development and advancement<li> <li style=>Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences<li> <li style=>Drive KCSRight Answers methodologies through support center supporting KCS commitments and duties as assigned<li> <li style=>Evaluate current processes technology and organizational skills to identify areas of improvement and opportunities for advancement<li> <li style=>Constantly seek improvements that increase proactive support while reducing reactionary activities<li> <li style=>Work closely with technical support agents and engineers and any other departments needed to identify and resolve technical issues through problem solving and coaching<li> <li style=>Works closely with assigned ConceptsBrands during onboarding and setup of their business Maintain relationships as needed to ensure quality support is provided<li> <li style=>Attend ConceptBrand meetings as needed to report KPIsSLAs as requested<li> <li style=>Design and implement Technical Support processes for the team<li> <ul> <p><strong><u>Qualifications<u><strong><p> <ul style=> <li style=><strong>Minimum 2+ years management experience leading teams and growing world class customer support operations<strong><li> <li style=><strong>Minimum 2+ years working in a call center environment with baseline goalsKPIs<strong><li> <li style=><strong>B<strong><strong>ilingual preferred English amp Spanish fluency a PLUS<strong><li> <li style=><strong>Must be able to work this shift Tuesday Saturday 10 AM 730 PM EST <strong><li> <li style=><em>Demonstrated track record of providing worldclass technical support for a SaaS platform is highly preferred<em><li> <li style=>Customerdriven mindset you are a tireless advocate for customers<li> <li style=>Can effectively prioritize and escalate customer issues and drive rapid resolution with a focus on customer experience<li> <li style=>Can balance customer needs against PAR goals and processes while utilizing data<li> <li style=>Ability to influence and build successful working relationships with a diverse set of customers<li> <li style=>Excellent writtenverbal communication and presentation skills<li> <li style=>Proven capability of successful delivery of support metrics KPI developmentmonitoring and reporting out to leadership team<li> <li style=>CompTIA A+ certification is a plus<li> <li style=>KCS knowledge and understanding a plus<li> <li style=>AA degree a plus<li> <li style=>Strong analytical and problemsolving skills<li> <ul> <p> <p> <p><strong><u>Who We Are <u><strong><p> <p>At PAR we believe we will win or lose through the culture we build<p> <p>Our culture is built on 4 values<p> <ul style=> <li style=>Speed we are the kind of people who do not wait for the elevator<li> <li style=>Ownership we want owners not renters<li> <li style=>Focus success is built from focusing on what matters most<li> <li style=>Winning Together for PAR to win we need our customers our employees our suppliers our shareholders and our community to succeed<li> <ul> <p> <p> <p style=margin>The base salary range for this position is $70K$75K USD per year commensurate with work location experience skills certifications education and prior accomplishments<p> <p style=margin>The position may be eligible for additional compensation including a bonus commission andor equity as applicable<p><div class=contentconclusion><p> <p> <p>PAR is proud to provide equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws If you require reasonable accommodation to complete a job application preemployment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact <a href=22mailtoparleavepartechcom22 rel=nofollow target=blank>parleavepartechcom <a>If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website <p><div><img src=httpsremotivecomjobtrack1907298blankgifsource=publicapi alt=>
Security Engineer
Company: Iterable
Location: USA
Posted Apr 20, 2024
<div class=contentintro><p>Iterable is the toprated AIpowered customer engagement platform that helps organizations like Redfin Priceline Calm and Box to activate customers with joyful interactions at scale With Iterable organizations drive high growth with individualized harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time Iterables data engine ease of use and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data ability to design the experiences deliver them and optimize them All in one platform Weve surpassed $200M in ARR and have raised more than $230M from toptier investors like Index Ventures Viking and CRV Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users<p> <p>Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based realtime behavioral data harmonized crosschannel communications based on customer lifecycle and dynamic alwayson journeys that adapt to customer signals Our powerful customer communication platform helps marketers manage endtoend customer engagement programs with enterprisegrade security compliance and controls for their customers<p> <p>Iterables momentum grows daily and there has never been a more exciting time to join the team Weve been recognized as one of the<a href=22httpsiterablecomblogiterablenameda2021bayareabestplacestowork22 rel=nofollow> Best Places to Work SF<a> for the past five years recognized as one of <a href=22httpswwwinccombestworkplaces202222 rel=nofollow>Incs Best Workplaces<a> and <a href=22httpsiterablecomblogincnamesiterableoneofamericasfastestgrowingcompanies22 rel=nofollow>Fastest Growing Companies<a> and we were recognized on Forbes list of Americas Best Startup Employers in 2022 Notably Iterable has also been listed on<a href=22httpsblogwealthfrontcomannouncing2021careerlaunchingcompanies22 rel=nofollow> Wealthfronts Career Launching Companies List<a> and has held a top 10 ranking on the<a href=22httpswearegirlsclubcomtop25companieswherewomenwanttowork22 rel=nofollow> Top 25 Companies Where Women Want to Work<a><p> <p>We have a global presence with offices in San Francisco New York Denver and London and <a href=22httpswwwglobenewswirecomnewsrelease2022092825244570enIterableExpandsGlobalPresenceinAustraliaandNewZealandhtml22 rel=nofollow>recently expanded<a> our operations to Australia and New Zealand Iterables reach extends worldwide and we have remote employees across the globe As we scale we continue to live by our core four founding values Trust Growth Mindset Balance and Humility To understand the Iterable story and learn more about our mission explore our<a href=22httpsiterablecomculture22 rel=nofollow> Culture<a> and<a href=22httpsiterablecomcompany22 rel=nofollow> About Us<a> page<p><div><p><strong>How you will make an impact<strong><p> <p>Customers trust Iterable with sensitive information expecting us to safeguard their data Iterables Security team leads a crossfunctional effort across the company to ensure that all systems remain secure in support of Iterables core values and to provide assurance to our customers that we will be good stewards of their valued data The Security team actively leads the effort to improve Iterables security posture in concert with other groups as they develop or launch new features and services As Engineers we believe in security through automation Our footprint spans across the entire company at all levels throughout the complete development lifecycle Youll report to the Senior Manager of the Security Detection and Response Team<p> <p>We aim to create a compelling welldocumented and holistically monitored security program We are looking for individuals to join our vibrant Security Engineering team to move the current state of security to the next level We strive to improve our detection and response capabilities and support our peers in building an amazing product through creating an environment which fosters security by design To summarize we want you to share and be a part of our grand plan<p> <p>One of our core values is Growth Mindset and Iterable is a company where everyone can grow If this is a role that excites you please apply as we value applicants for the skills they bring beyond a job description<p> <p><strong><br><strong><strong>In this role youll get to<strong><p> <ul style=> <li style=>Contribute to application and cloud security efforts to remediate or mitigate vulnerabilities across all environments<li> <li style=>Work with modern technologies in a cloudnative environment<li> <li style=>Perform security assessments of product features and design requests<li> <li style=>Work with Product and Engineering to balance security risk with product advancement<li> <li style=>Provide security guidance to stakeholders external to the security org facilitating companywide adoption of best practices and helping maintain open lines of communication<li> <li style=>Perform security design reviews security implementation reviews and third party integration reviews<li> <li style=>Assist responding to potential security incidents and help design and implement remediations<li> <ul> <p><strong>We are looking for people who have<strong><p> <ul style=> <li style=>A passion for finding and remediating vulnerabilities to keep systems and information safe and secure<li> <li style=>Experience implementing automation within security tooling or high level programming languages<li> <li style=>Previous experience in contributing to security projects for atscale computing environments<li> <li style=>A high level of comfort with security fundamentals and best practices<li> <li style=>Experience providing security subject matter expertise and guidance to people external to a security team<li> <li style=>Knowledge of adversarial tactics techniques and procedures and an understanding of how to mitigate them<li> <ul><div class=contentconclusion><p><span style=fontweight>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender genderidentity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records<span><p><div><img src=httpsremotivecomjobtrack1907364blankgifsource=publicapi alt=>
Content Marketing Manager
Company: Accruent
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Personal development and becoming the best <em> you <em> is all about growth and exploring new skills and opportunities both in and out of the office At Accruent we call this Grow Without Limits and were proud to offer each of our employees the resources coaching and support necessary to achieve Growth Without Limits in their personal and professional lives Explore where the path takes you <p> <p> <strong> Why you want to work for our Marketing team <strong> <p> <p> Our Marketing team is at the forefront of engaging our current and potential customers to discover Accruent products and solutions across marketing channels We look for creative problem solvers and bold thinkers to drive careerdefining work in a fastpaced and everchanging environment <p> <p> The <strong> Content Marketing Manager <strong> oversees content marketing initiatives across various platforms for all marketing functions The right person for this role has a unique blend of content strategy exceptional writing and editorial skills technological expertise and business acumen You will work to establish the business as a thought leader drive lead generation and nurturing compel customer and prospect engagement educate prospects and social influencers and create a sense of urgency to engage via content You will work closely with subject matter experts to develop compelling and informative thought leadership content for both owned and earned media placement The Content Marketing Manager should require little oversight and be a selfmanaged selfstarting employee who can manage the strategy creation and delivery of content from start to finish They will also provide guidance to the marketing team sharing best practices and knowledge with peers and leaders for greater team success This is a fulltime position reporting directly to the VP of Product amp Brand Marketing This is a remotework from home opportunity <p> <p> <strong> How youll make a difference <strong> <p> <ul> <li> <p> Lead the development of Accruents content strategy to improve our company brand and drive revenue Facilitate strategic discovery and planning sessions to build messaging frameworks content strategy plans and campaigns <p> <li> <li> <p> Collaborate with global marketing sales and product teams to create highimpact thought leadership <em> and <em> productfocused content short and long form including sales enablement resources whitepapers infographics videos web content case studies blog sites byline articles solution briefs and social media content targeted at our customers and prospects <p> <li> <li> <p> Become a champion of the Accruent brand ensuring that content is on brand and on message <p> <ul> <li> <p> Manage content and design contractors guiding content development budget management and content review <p> <li> <ul> <li> <li> <p> Communicate and engage with the global marketing team to provide valuable feedback on content and design using analytics and reporting to identify and share impact of content and shape strategy going forward <p> <li> <li> <p> Use your understanding of SEO strategies to collaborate with the SEO Manager and deliver content on a regular cadence aimed at ranking our extensive list of target keywords on the first page <p> <ul> <li> <p> Ensure content is clear concise and consistent in messaging style tone and voice Ensure content is accurate and delivered ontime through rigorous quality control proofing and data checking <p> <li> <li> <p> Manage the creation of content from start to end working with internal stakeholders contract writers as needed project management of content tasks within marketing project tool communication with marketing team <p> <li> <li> <p> Maintain Accruents content repository ensuring its up to date and communicating content availability to key stakeholders <p> <li> <li> <p> Help identify and rectify content gaps and ensure that there is cohesion in both asset type and messaging <p> <li> <ul> <li> <ul> <p> <p> <p> <strong> What you bring to the table <strong> <p> <ul> <li> <p> Superior proven written and verbal English communication skills in a technology company with an innate attention to detail Fluency a must <p> <li> <li> <p> Bachelors degree Marketing English Journalism Public Relations or Communications preferred <p> <li> <li> <p> At least 5 years of copywriting experience in B2B marketing preferably with a focus on SaaS or other software <p> <li> <li> <p> A proactive selfstarter attitude with a sense of urgency to achieve results <p> <li> <li> <p> Ability to distill technical and complex product solution industry and thought leadership information into digestible concise copycontent <p> <li> <li> <p> Strong strategic and critical thinking <p> <li> <li> <p> A proven track record of prioritizing highimpact activities and keeping complicated copy projects moving forward in coordination with crossfunctional teams and contractors <p> <li> <li> <p> Ability to work independently and as part of a team to cultivate and continuously improve our brand messaging communications and creative output <p> <li> <li> <p> Ability to handle a fastpaced everchanging work environment while maintaining high quality standards <p> <li> <li> <p> Ability to effectively prioritize and work on multiple deliverables at the same time <p> <li> <li> <p> Effective interpersonal influence collaboration and listening skills <p> <li> <li> <p> Strong attention to detail customerservice orientation and creativity in problemsolving <p> <li> <li> <p> Ability to work with all levels of internal staff clients vendors and prospects <p> <li> <ul> <p> <strong> Please Note <strong> <p> <ul> <li> <p> This job does not require travel domestically or internationally <p> <li> <li> <p> This is a fulltime exempt opportunity <p> <li> <li> <p> Relocation will not be considered for this position <p> <li> <li> <p> At this time visa sponsorship is not available <p> <li> <ul> <p> The salary range for this position is $67700 $125900 This position is also eligible for a bonus as part of the compensation package <p> <p> Base pay offered may vary depending on various factors including but not limited to jobrelated knowledge skills experience and other eligibility factors such as geographic location The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work <p> <p> <strong> ABOUT ACCRUENT <strong> <p> <p> At Accruent a subsidiary or affiliate of Fortive Corporation we strive to be on the cutting edge of the software world providing purposebuilt intelligent solutions that raise customer expectations shift paradigms and transform the way businesses operate and achieve success <p> <p> We aim to provide the same transformational growth for our 1000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam and 10000 customers in more than 150 countries we know youll gain new experiences along the way In our continued effort to help our teams Grow Without Limits we provide all employees with the resources coaching and support they need to reach new heights and experience true professional and personal development and we do this because we believe it will help us grow as a global company in return <p> <p> Every person can bring something incredible to the table and we can always achieve more together So if you are courageous adaptable collaborative and interested in becoming the best you we encourage you to join us for the ride even if you dont believe you have the exact experience to fill a particular role <p> <p> Explore the path Join Accruent <p> <p> <strong> ABOUT FORTIVE <strong> <p> <p> Fortives essential technology makes the world stronger safer and smarter We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring nextgeneration product design and healthcare safety solutions <p> <p> We are a global industrial technology innovator with a startup spirit Our forwardlooking companies lead the way in softwarepowered workflow solutions datadriven intelligence AIpowered automation and other disruptive technologies Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions <p> <p> We are a diverse team 17000 strong united by a dynamic inclusive culture and energized by limitless learning and growth We use the proven Fortive Business System FBS to accelerate our positive impact <p> <p> At Fortive we believe in you We believe in your potentialyour ability to learn grow and make a difference At Fortive we believe in us We believe in the power of people working together to solve problems no one could solve alone At Fortive we believe in growth Were honest about whats working and what isnt and we never stop improving and innovating <p> <p> Fortive For you for us for growth <p> <p> <em> Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation LIRemote <em> <p><p>
Product Manager - Conversion and Enrichment Compute
Company: Relativity
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Are you looking to be in a workplace where colleagues inspire one another Are you interested in competitive and impactful benefits Do you prefer flexible work arrangements <p> <p> <p> <p> At Relativity we make software to help users organize data discover the truth and act on it Our ediscovery platform is used by more than 13000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation internal investigations and compliance projects <p> <p> <p> <p> The Product Management team is looking for a platform Product Manager of Enrichment Compute to lead the roadmap and success of Relativitys Enrichment Worker Compute and Enrichment Shared Compute teams These teams own the technology stack leveraged by Enrichment products to dynamically scale compute for enrichment jobs such as RelativityOne processing and RelativityOne imaging jobs in addition to the ARM for Processing application which allows users to archive restore and migrate processing data <p> <p> <p> <p> <p> <p> <strong> Your Role In Action <strong> <p> <ul> <li> <p> Drive short and longterm roadmap of the Shared Compute and Worker Compute teams by working closely with internal app teams enablement teams sales teams and other customerfocused teams <p> <li> <li> <p> Work with Enrichment product managers and stakeholders to deeply understand Enrichment platform limitations and opportunities that could drive customer and business value <p> <li> <li> <p> Ensure customers have successful experiences with Relativity products that leverage Enrichment workers and with the ARM for Processing application <p> <li> <li> <p> Lead internal conversations on compute cost for Enrichment products and make prioritization decisions that <p> <li> <li> <p> help us optimize cost versus scale <p> <li> <li> <p> Become an expert in the Enrichment compute platform such that you can participate in technical conversations on platform technology that drive tradeoff decisions <p> <li> <li> <p> A successful candidate must be energized by building deep customer empathy collaborating with design development discovering opportunities through data analysis and inquiry with customers creating and communication progress through leading indicators developing strong fluency in cloud architecture and adjacent technologies and navigating ambiguity given the technologys pace of change <p> <li> <ul> <p> <p> <p> <strong> Customer Centric <strong> <p> <ul> <li> <p> Connect with internal Enrichment app teams in the Processing and Imaging product line to gain a deep understanding of the customers they serve the solutions they offer and the problems their users have <p> <li> <li> <p> Ensure we are solving the most pressing problems for internal app teams The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role <p> <li> <li> <p> Provide product and workflows recommendations grounded in both customer empathy and customer data <p> <li> <li> <p> Communicate user needs clearly to engineering teams and other internal stakeholders to drive alignment internally on product vision <p> <li> <ul> <p> <p> <p> <strong> Product Leadership <strong> <p> <ul> <li> <p> Own the product roadmap and backlog for your products Listen to different internal experts to understand the impact but in the end decide the features that your team should build <p> <li> <li> <p> Track and reports on key product metrics that are relevant to your domain and expected outcomes <p> <li> <li> <p> Partner with Engineering leadership to create quarterly objectives and key results that demonstrate commitment to business priorities <p> <li> <li> <p> Act as a leader facilitating communication across internal stakeholders and effectively communicate why and gain buyin from the team and Leadership Be responsible for clarifying and resolving conflicts around your product vision <p> <li> <ul> <p> <p> <p> <strong> Technical Leadership <strong> <p> <ul> <li> <p> Work closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability reliability usability observability efficiency and performance standards <p> <li> <li> <p> Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development <p> <li> <li> <p> Leverage your technical acumen to understand the technical challenges faced by your teams and the root cause of incidents With that propose and prioritize effective solutions <p> <li> <li> <p> Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers <p> <li> <ul> <p> <p> <p> <strong> Product Implementation <strong> <p> <ul> <li> <p> Break down large projects into iterative releases Create and share product implementation plans with measurable results for each milestone <p> <li> <li> <p> Anticipate the need to create alignment with crossfunctional teams to solve problems together <p> <li> <li> <p> Help the team to translate validated designs and analysis into story cards with acceptance criteria <p> <li> <li> <p> Develop external and internal facing gotomarket content including product documentation and release notes <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 3 years of experience in product management building custom software <p> <li> <li> <p> Bachelors degree in business Computer Science Engineering or Design or comparable work experience <p> <li> <li> <p> Familiarity and comfort with data including ability to use data to analyze and monitor product health set goals back up assumptions and track success <p> <li> <li> <p> Solid understanding of software development lifecycle and agile <p> <li> <li> <p> Excited and curious about highly complex problems systems and interactions <p> <li> <li> <p> A team player with proven ability to validate solutions and deliver features from inception to delivery <p> <li> <li> <p> You focus on the details but focus your strategy on the big picture objectives <p> <li> <li> <p> Excellent communicator and presenter both written and verbal <p> <li> <ul> <p> <p> <p> <strong> Compensation <strong> <p> <ul> <li> <p> Relativity is committed to competitive fair and equitable compensation practices <p> <li> <li> <p> This position is eligible for total compensation which includes a competitive base salary an annual performance bonus target of 10 and longterm incentives The expected salary range for this role is between $115000 and $173000 <p> <li> <li> <p> The final salary offered will be based on several factors including but not limited to the candidates depth of experience skill set qualifications and internal pay equity Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position <p> <li> <ul> <p> LIKD5 <p> <p> LIKD5 <p> <p> <p> <p> <p> <p> Relativity is a diverse workplace with different skills and life experiencesand we love and celebrate those differences We believe that employees are happiest when theyre empowered to be their full authentic selves regardless how you identify <p> <p> <p> <p> <strong> <u> Benefit Highlights <u> <strong> <p> <p> Comprehensive health dental and vision plans <p> <p> Parental leave for primary and secondary caregivers <p> <p> Flexible work arrangements <p> <p> Two weeklong company breaks per year <p> <p> Unlimited time off <p> <p> Longterm incentive program <p> <p> Training investment program <p> <p> <p> <p> <strong> Transparency in Coverage Information <strong> <p> <p> The Transparency in Coverage Final Rule requires disclosure of the negotiated rates with innetwork providers and the historic allowed amounts paid to outofnetwork providers for all health plans available to employers Files containing this information for the plans covered are published on this page <p> <p> <strong> Link <strong> <a class=fontbold underline fontbold underline postingslink href=httpswwwbcbsilcomasomrfEIN=123456789 rel=noopener noreferrer nofollow target=blank> httpswwwbcbsilcomasomrfEIN=123456789 <a> <p> <p> <p> <p> <em> All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status or any other legally protected basis in accordance with applicable law <em> <p><p>
Database Reliability Engineer
Company: Olo
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> At Olo we develop an online food ordering platform used by many of the countrys largest restaurant chains reaching millions of consumers If youve ordered directly from a restaurant brands app or website chances are weve made that happen <p> <p> <p> <p> As a member of the Database Reliability Engineering team you will build solutions to ensure our database systems are reliable fast scalable and secure You will implement automated processes to streamline database operations and enable selfservice capabilities to accelerate the engineering organization If you are passionate about database automation and developer enablement this may be the perfect role for you <p> <p> <p> <p> You can work remotely from anywhere in the US or at Olos headquarters in NYC <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Design and build automated solutions using infrastructureascode to provision configure and scale Olos database systems <p> <li> <li> <p> Streamline database operations by automating routine administrative tasks <p> <li> <li> <p> Analyze system resource requirements and usage and implement costefficient solutions to manage capacity and optimize performance <p> <li> <li> <p> Monitor system availability and performance using mature observability practices to detect and alert on emerging problems <p> <li> <li> <p> Collaborate with engineers to develop review and deploy wellwritten and performant database code with a focus on optimizing for efficiency and scalability <p> <li> <li> <p> Collaborate with crossfunctional partners and stakeholders to gather requirements plan and execute on projects such as product releases database migrations and system upgrades <p> <li> <li> <p> Contribute to documentation of team processes and database engineering guidelines patterns and best practices <p> <li> <li> <p> Participate in a sustainable MondaySunday 247 oncall rotation <p> <li> <ul> <p> <p> <p> <strong> What Well Expect From You <strong> <p> <ul> <li> <p> Experience running PostgreSQL and Microsoft SQL Server in AWS <p> <li> <li> <p> Experience supporting enterprisegrade highly available highly scalable production systems <p> <li> <li> <p> Handson experience with infrastructure automation and configuration management tools such as Terraform and Ansible <p> <li> <li> <p> Experience automating database operations using scripting and procedural languages such as PowerShell Python Go TSQL PLpgSQL bash <p> <li> <li> <p> Experience tuning optimizing and scaling databases in highperformance highvolume highuptime environments <p> <li> <li> <p> Experience developing reviewing and deploying database code utilizing source control and automated CICD workflows <p> <li> <li> <p> Experience with data technologies including MongoDB Redis ElasticSearch <p> <li> <li> <p> Embracing a growth mindset to tackle challenges and solve ambiguous complex problems <p> <li> <li> <p> A passion for sharing knowledge and mentoring others <p> <li> <ul> <p> <p> <p> <p> <p> <strong> About Olo <strong> <p> <p> <p> <p> Olo is the engine of hospitality powering the restaurant industrys digital transformation As a leading open SaaS platform we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80000 locations More than two million orders per day run on Olos platform allowing brands to maximize the convergence of digital and brickandmortar operations while raising the bar on hospitality The result brands do more with less and make every guest feel like a regular With integrations to over 300 technology partners our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market You have likely used Olo and not even known it Learn more at <a class=fontbold underline fontbold underline postingslink href=httpolocom rel=noopener noreferrer nofollow target=blank> olocom <a> <p> <p> <p> <p> <strong> Were remotefriendly <strong> Since 2015 we have been evolving our culture to continue to support a more distributed workforce and now over 75 of our team works remotely across the US If youre in the New York City area you can choose to work remotely or from Olos headquarters located in Tribeca <p> <p> <p> <p> We offer great benefits such as 20 days of paid time off 10 separate sick days 11 holidays plus yearend closure fully paid health dental and vision care premiums a 401k match remoteoffice stipend company equity a generous parental leave plan volunteer time off gift matching policy and more <p> <p> <p> <p> Our best estimate of the compensation range for this opportunity is $105k150k annually depending on the experience you bring and your location We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process <p> <p> <p> <p> <strong> We encourage you to apply <strong> <p> <p> <p> <p> <strong> We value diversity <strong> At Olo we know a diverse and inclusive team makes our workplace better Dont meet every single qualification in the job description Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification We are dedicated to building a diverse inclusive and authentic workplace that is free from discrimination and harassment this allows us to make better decisions and better serve the communities were a part of So if youre excited about this role but your previous experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <p> <p> <p> <p> All applicants receive consideration for employment We do not discriminate on the basis of race religion color national origin gender identity sexual orientation pregnancy age marital status veteran status or disability status <p> <p> <p><p>
Platform Site Reliability Engineer
Company: Blacksky
Location: USA
Posted Apr 20, 2024
<p style=textalign><strong>Platform Site Reliability Engineer <strong><p> <p><strong>About Us<strong><p> <p><strong>BlackSky<strong> is a realtime intelligence company We own and operate the worlds most advanced spacebased intelligence platform and provide customers satellite imagery automated analytics and highfrequency monitoring of strategic locations economic assets and events from around the globe BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy BlackSkys data enables governments and businesses to see understand and anticipate change as it happens giving them the ultimate strategic advantage so they can act quickly Our global team works with cuttingedge technology to make a difference around the world and prides itself on being peoplefirst customerfocused and fun<p> <p>As a Site Reliability Engineer SRE on our Platform team youll be joining a small group of industry veterans who are passionate about maintaining the continuous availability of our customer Platform The Platform SREs role is to troubleshoot monitor integrate configure and administer Platform applications The person in this role participates in the planning and documentation of policies and procedures to ensure system implementation design and maintenance is consistent with company goals industry best practices and regulatory requirements<p> <p>While the locations listed in the job posting are ideal we would love candidates near either our Herndon VA or Seattle WA offices We may also consider remote candidates in certain states<p> <p><strong>Responsibilities<strong><p> <p>Monitor and Maintain Platform Systems<p> <ul style=> <li style=>Designimplementintegrate additional monitoring tools to ensure continuity of the Platform<li> <li style=>Perform incident management and response procedures to ensure all incidents are addressed appropriately<li> <li style=>Configure Platform systems utilizing compliance best practices<li> <li style=>Create and maintain documentation for applications processes and procedures<li> <li style=>Conduct audits on existing systems by running reports and providing analysis<li> <li style=>Participate in oncall rotation to respond to critical events<li> <li style=>Other jobrelated duties as assigned<li> <ul> <p>Technical Support and Administration<p> <ul style=> <li style=>Manage end user accounts permissions and access<li> <li style=>Anticipate identify troubleshoot and mitigateresolve issues as they arise<li> <li style=>Integrate and automate platform systems to increase value and adoption<li> <li style=>Transmit data between platform systems with automated tooling<li> <li style=>Advise business on new and existing platform systems<li> <ul> <p><strong>Required Qualifications<strong><p> <ul style=> <li style=>Bachelors Degree or higher in computer science engineering or related technical field<li> <li style=>A minimum of three years of experience in engineering operations for commercial software in a production environment familiarity with agile methodologies software product and release life cycles source code and change management<li> <li style=>Experience with scalable cloudbased systems running in Amazon Web Services AWS<li> <li style=>Experience working with databases ie MongoDB PostgreSQL ElasticSearch<li> <li style=>Python experience<li> <li style=>Passion to solve complex problems<li> <ul> <p><strong>Preferred Qualifications<strong><p> <ul style=> <li style=>JavaJavaScript experience<li> <li style=>Experience working with geospatial products<li> <ul> <p><strong>Life at BlackSky for fulltime benefits eligible employees includes<strong><p> <ul style=> <li style=>Medical dental vision disability group term life and ADampD voluntary life and ADampD insurance<li> <ul style=> <li style=>BlackSky pays 100 of employeeonly premiums for medical dental and vision and contributes $100month for outofpocket expenses<li> <ul> <li style=>15 days of PTO 11 Company holidays four Floating Holidays prorated based on hire date one day of paid volunteerism leave per year parental leave and more<li> <li style=>401k pretax and Roth deferral options with employer match<li> <li style=>Flexible Spending Accounts<li> <li style=>Employee Stock Purchase Program<li> <li style=>Employee Assistance and Travel Assistance Programs<li> <li style=>Employer matching donations<li> <li style=>Professional development<li> <li style=>Mac or PC Your choice<li> <li style=>Awesome swag<li> <ul> <p>The anticipated salary range for candidates in Seattle WA is $115000 $130000 per year The final compensation package offered to a successful candidate will be dependent on specific background and education BlackSky is a multistate employer and this pay scale may not reflect salary ranges in other states or locations outside of Seattle WA<p> <p>BlackSky is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by law<p> <p>To conform to US Government space technology export regulations including the International Traffic in Arms Regulations ITAR you must be a US citizen lawful permanent resident of the US protected individual as defined by 8 USC 1324ba3 or eligible to obtain the required authorizations from the US Department of State<p> <p>EEOAAP Pay Transparency Statements<p> <p><a href=22httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf22 rel=nofollow>httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf<a><p> <p><a href=22httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf22 rel=nofollow>httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf<a><p><img src=httpsremotivecomjobtrack1907361blankgifsource=publicapi alt=>
Scrum Lead - Project Manager 1
Company: [bench]
Location: USA
Posted Apr 20, 2024
<div class=pworkspaceprimaryviewbody> <div class=pmessagepane> <div> <div class=cvirtuallist> <div class=cscrollbarhider> <div class=cscrollbarchild> <div class=cvirtuallistscrollcontainer> <div class=cvirtuallistitem id=1646761382242029> <div class=cmessagekitbackground> <div class=cmessagekithover> <div class=cmessagekitactions> <div class=cmessagekitgutter> <div class=cmessagekitgutterright> <div class=cmessagekitblocks> <div class=cmessagemessageblocks> <div class=pblockkitrenderer> <div class=pblockkitrendererblockwrapper> <div class=prichtextblock><strong>Whats Bench <strong><span style=fontweight>Visit<span><a href=22httpsbenchcowhatsnew22 rel=nofollow><span style=fontweight> Benchs latest news<span><a><span style=fontweight> to see whats happening and<span><a href=22httpsbenchcocustomerreviews22 rel=nofollow><span style=fontweight> <span><span style=fontweight>read what our customers have to say<span><a><span style=fontweight> You can also check us out in<span><a href=22httpsmediumcomlifeatbenchyouandtheapplicationprocessatbenchfc5d5712c7f722 rel=nofollow><span style=fontweight> <span><span style=fontweight>Medium<span><a><span style=fontweight> on our<span><a href=22httpswwwlinkedincomcompanybenchaccounting22 rel=nofollow><span style=fontweight> <span><span style=fontweight>LinkedIn page<span><a><span style=fontweight> our<span><a href=22httpswwwinstagramcombenchaccounting22 rel=nofollow><span style=fontweight> Instagram<span><a><span style=fontweight> and our<span><a href=22httpsmediumcomlifeatbench22 rel=nofollow><span style=fontweight> <span><span style=fontweight>Life at Bench Blog<span><a><span style=fontweight> <span><div> <div> <div> <div> <div> <div> <div> <div class=cmessageactionscontainer> <div class=cmessageactionsgroup> <p><em><span style=fontweight>We acknowledge that Bench is founded on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəy̓əm Musqueam Skwxwú7mesh <span><em><em><span style=fontweight>Squamish and Səl̓ílwətaʔSelilwitulh TsleilWaututh Nations<span><em><p> <p><span style=fontweight>Businesses need to understand their financial performance but for many smaller ones this means a tradeoff between managing their books and running their businesses<span><p> <p><span style=fontweight>Our mission is to help every business owner thrive by providing financial insight and peace of mind in one seamless platform From creatives to chiropractors Bench helps thousands of small business owners and entrepreneurs master their financial lives Because understanding your finances should be three things simple effortless and affordable<span><p> <span style=fontweight>Were growing fast and were looking for exceptional people to join us on this incredible journey Check out our<span><a href=22httpsbenchcogoculture22 rel=nofollow><span style=fontweight> culture guide<span><a><span style=fontweight> to learn more about what its like to work at Bench and read more about our business <span><a href=22httpsbenchcoabout22 rel=nofollow><span style=fontweight>here<span><a><span style=fontweight><span><div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div class=resizetriggers> <div class=expandtrigger> <div> <div class=expandtrigger> <div> <div> <div> <div> <p><strong>What does the PMO team look like<strong><p> <p>Reporting to our Sr Manager Strategy amp Support Project Management Office youll have an understanding of agile development methodologies as well as lean project management principles Since youll be deeply embedded in the Business Operations team youll have some technical context and a systemsthinking background The PMO is supported by two additional Project Managers tackling crossfunctional and dataanalytics projects Youll be working closely with several highperforming collaborative and technical teams as well as stakeholders within Bench Youll be an influencer and a key contributor in driving the success amp growth of a datadriven organization supporting entrepreneurs<p> <p> <p> <p><strong>What youll get up to<strong><p> <ul style=> <li style=>Serve as a facilitator for the team guiding and coaching participants on agile principles and practices to improve efficiency of the team<li> <li style=>Coordinate lead and facilitate agilehybrid ceremonies such as standups backlog grooming sprint planning sprint reviews and retrospectives to ensure their effectiveness and alignment with agile methodologies supporting participants in adopting Agile frameworks <li> <li style=>Collaborate with internal systems product owners to build and triage a backlog supporting them in managing the backlog to ensure that work to be done is refined prioritized and ready for sprint planning <li> <li style=>Proactively identify and resolve obstacles blockers risks and issues to ensure the teams progress remains smooth and escalate as necessary for timely resolution<li> <li style=>Manage releases and work with leaders to ensure deliverables are up to quality standards at the end of each sprint<li> <li style=>Ensure smooth coordination of sprints and uphold governance standards to enhance the teams consistency between promises and actions improve the saydo ratio<li> <li style=>Coordinate User Acceptance Testing UAT with end users prior to release of new features<li> <li style=>Contribute to the development of Business Operations team ways of working and collaboration model with other internal business partners While also working closely with functional leaders to manage expectations communicate project progress and gather feedback for continuous improvement <li> <li style=>Use Jira and Confluence to ensure that work completed by the team is documented and manage the location access and awareness of that documentation for various purposes across the business <li> <li style=>Create and uphold systems of governance and accountability within Business Operations to ensure that our Atlassian Jira amp Confluence environment is maintained<li> <ul> <p> <p> <p><strong>What youll need<strong><p> <ul style=> <li style=><strong>Project Management Experience <strong> You have 1+ year of experience in a Project Management Office or other team delivering projects at a fast moving company on a variety of projects OR 3+ years of previous experience either working as a Project Coordinator on multiple technologycentric projects<li> <li style=><strong>Jira Proficiency <strong>You know how to get the best out of Jira software as a daytoday user You are very familiar with core functionality and have experience adapting and optimizing Jira for the specific needs of your team<li> <li style=><strong>Adaptability <strong> You have a work history that shows you know how to leverage a core project management skillset to drive action and results on various technical projects You dont simply rely on your own subject matter expertise to participate in projects you want to be a project management SME You learn quickly can thrive in dynamic environments and are not afraid to tackle challenges youve never faced before You know how to get the best out of a highly technical team and leverage their experience to deliver high value projects<li> <li style=><strong>Business Systems Awareness<strong> You have experience managing or working on projects involving the major players in a typical business systems tech stack eg Salesforce Stripe Marketo Tableau web forms etc You have experience collaborating with Salesforce Admins internal technology teams data analysts andor other technical folk on technologyfocused projects You are also familiar with using tools like GSuite Slack Miro to collaborate with your team<li> <li style=><strong>Change management experience <strong>You have participated in projects that transformed business processes alongside systems in an engaging and transparent way that helps others in the business adapt and support the changes<li> <li style=><strong>Collaboration <strong>Youve worked in complex multistakeholder environments and with moderate support can get the best out of a group of highly motivated problem solvers and systems thinkers You lead teams with a view towards collaboration and delegated decisionmaking as much as possible You are comfortable engaging and building relationships with senior leaders <li> <li style=><strong>Firstprinciples problem solver <strong>With support you can effectively conceptualize and problem solve in a complex system of our customers our colleagues and our technology stack You are energized by challenging problems and are persistentresourceful in your efforts to solve them<li> <li style=><strong>Driven to make an impact <strong> You are driven to make an impact on the world through your work at Bench we choose to do so by reducing the barriers and complexity of entrepreneurship by taking the accounting and financial complexity of the plate of business owners<li> <li style=><strong>Have the startup mindset <strong> You have a strong bias for action You are highly motivated and comfortable with change and creating clarity where there is ambiguity<li> <ul> <p> <p> <p><strong>It could be an even better fit if you have <strong><p> <ul style=> <li style=>Agile and Scrum Master certification CSM DASM etc<li> <li style=>Advanced Jira configuration experience or Atlassian certificates<li> <li style=>Experience working in SaaS in a support function like Business Operations RevOps etc<li> <li style=>PMP certification<li> <ul> <p> <p> <p><strong>What youll get<strong><p> <ul style=> <li style=><span style=fontweight>At Bench we share information freely and openly whenever possible The salary range for this role is $64640 $80800 per year depending on experience<span><li> <li style=><span style=fontweight>In addition we offer an extended benefits package that includes paid vacation paid flex days <span><span style=fontweight>stock options<span><span style=fontweight> and full health dental and vision <span><li> <li style=><span style=fontweight>Youll get access to <span><span style=fontweight> <span><a href=22httpsinkblottherapycombench22 rel=nofollow><span style=fontweight>Inkblot Therapy<span><a><span style=fontweight>s <span><span style=fontweight> Employee and Family Assistance Program EAP that offers counseling and support for you and family members as well as professional development coaching financial advice legal advice and much more<span><li> <li style=><span style=fontweight>Bench has a number of Affinity Groups groups of people who have shared identities and experiences The purpose of these groups is to support underrepresented Benchmates and amplify their voices<span><li> <li style=>If you live in BCs Lower Mainland you have the opportunity to work at home or in our downtown office location depending on your preference If youre interested in remote only we currently focus our hiring efforts in the following provinces British Columbia Alberta Ontario New Brunswick and Nova Scotia<li> <li style=>We provide solutions to bring all teams together for collaboration and connection <li> <li style=>Regardless of how many days you decide to visit the office youll have access to our Home Office Setup Fund to ensure that you have everything you need to work comfortably from home from day one<li> <li style=>Youll have the opportunity to work from somewhere other than your home province for up to 90 days in a 12month period <li> <ul> <p><em><span style=fontweight>Everyone has their own unique talents Even if you dont meet 100 of the qualifications outlined above tell us why youd be a great fit for this role in your application<span><em><p> <p><span style=fontweight><em>We believe that unchecked biases disproportionately impact the most marginalized people in societyincluding but not limited to BIPOC LGBTQ2S+ people immigrants and people with disabilities We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you we are all less If you are selected for an interview and require support during the process including disability accommodation well give you the opportunity to tell us when we contact you<em><em><br><em><span><p><img src=httpsremotivecomjobtrack1907500blankgifsource=publicapi alt=>