Outstanding Customer Experience Jobs in New York City, NY

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Looking for Outstanding Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the New York City, NY area.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration, hybrid cloud and AI innovation, and professional growth through technical expertise and creative problem-solving. The role emphasizes long-term relationships, strategic partnerships, and career development in a supportive environment.

Senior Consultant SAP RTR Fixed Assets

Company: IBM

Location: No City, US

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, hybrid cloud/AI innovation, and financial reporting expertise. Responsibilities include configuring SAP systems, ensuring data accuracy, and working with cross-functional teams. The role offers global opportunities and strategic technology platform integration.

Solution Architect-Data Platforms

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This job description highlights a leadership role in data engineering within IBM Consulting, emphasizing global collaboration, technical expertise in cloud and AI technologies, and leadership in managing complex projects. It outlines requirements for experience in data warehousing, cloud platforms, and team management, positioning the role as impactful and innovative.

Senior Consultant SAP RTR GL

Company: IBM

Location: No City, US

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, configuring SAP systems, ensuring financial accuracy, and working within robust technology platforms to deliver innovative solutions.

Data Engineer-Data Modeling

Company: IBM

Location: NO City, BR

Posted Dec 12, 2025

The text describes a role at IBM Consulting focused on data pipelines, innovation, and collaboration with clients. It emphasizes career growth, technical expertise, and contributions to digital transformation using advanced technologies.

Jr Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation, and growth opportunities. It outlines responsibilities involving financial planning, analysis, and strategic business partnering, while highlighting supportive tools and a culture of curiosity and empathy.

Infrastructure Specialist-Cloud Data Platform Managed Services (Informatica Monitoring)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in data platforms, and opportunities for growth. It highlights roles involving data management, problem-solving, and leveraging advanced technologies like Hadoop and Snowflake.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development skills and collaboration in IBM's innovation centers.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, team leadership, and innovation in delivering solutions to clients. It highlights opportunities for skill development, cross-disciplinary work, and industry-specific knowledge growth.

Curador(a) Pleno(a)

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

The text describes a role at IBM Consulting focused on digital transformation through AI and agile methodologies, emphasizing collaboration with clients, innovation, and career growth opportunities in a supportive ecosystem.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a customer service role at IBM's consulting centers, emphasizing responsibilities like handling customer queries, providing technical support, and maintaining professionalism. It highlights required skills, work environment, and career development opportunities.

Data Engineer - Data Platform

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, collaboration with industry visionaries, and opportunities for growth. It highlights technical expertise in data engineering, Python, and big data technologies, while promoting a culture of innovation and continuous learning.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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