Outstanding Customer Experience Jobs in USA

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Looking for Outstanding Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the USA area.

Developer Advocate

Company: Grafana Labs

Location: USA

Posted Dec 22, 2024

Grafana is seeking an experienced technical communicator to improve Grafana OSS and engage with open source communities. The role involves creating technical content, building relationships with the community, and providing feedback on products. The ideal candidate should have substantial technical experience, effective communication skills, and a background in a technical field.

IT Systems Architect

Company: D.A. Davidson

Location: USA

Posted Dec 22, 2024

The IT Systems Architect is responsible for designing, documenting, planning, and executing IT Systems-related solutions, including storage and compute platforms, servers, physical and virtual application platforms, and more. The role requires advanced IT system technical knowledge, excellent problem-solving and analytical skills, and the ability to communicate technical concepts. The company offers a competitive salary, excellent benefits, and opportunities for professional development.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 22, 2024

StackAdapt is a remote-first company that specializes in multichannel advertising solutions. They offer a self-serve platform for digitally-focused companies to deliver outcomes and exceptional campaign performance. The Account Executive role involves sales activities and customer relationship management for political and advocacy media buyers. A successful candidate should have digital political advertising sales experience and be able to grasp and communicate technical concepts to executive level prospects.

Senior Product Manager - User Experience

Company: Incode Technologies

Location: USA

Posted Dec 22, 2024

The role of Senior Product Manager for Incodes' identity verification products involves championing seamless user-centric experiences. The key responsibilities include owning and enhancing the user experience for verification processes, using data and analytics to optimize workflows, collaborating with UX and engineering teams, implementing user feedback, and establishing KPIs for UX performance. The ideal candidate should have 4+ years in product management with a focus on UX, strong analytical skills, experience in cross-functional collaboration, and expertise in conversion optimization techniques.

Network Architect

Company: D.A. Davidson

Location: USA

Posted Dec 22, 2024

The Network Architect is responsible for designing, planning, and executing network-related solutions, including routing, switching, firewalls, wireless, and voice platforms. The role requires a desire and ability to learn and think independently, a four-year college degree or significant related work experience, prior management experience, advanced networking technical knowledge, excellent problem-solving and analytical skills, excellent communication skills, the ability to document complex architecture, excellent customer service skills, and the ability to work with a variety of personalities and management levels. The role also requires the ability to safely lift and carry up to 50 pounds, experience working in an Agile environment, experience working in a team-oriented collaborative environment, and the ability to obtain and retain industry-required certifications.

Senior Business Intelligence Engineer

Company: Prompt

Location: USA

Posted Dec 22, 2024

Prompt is a fast-growing company in the healthcare technology space, seeking a Senior Business Intelligence Engineer to assist in expanding their Business Intelligence platform and healthcare software. The role involves leading the design, development, and maintenance of business intelligence solutions, ensuring compliance with healthcare regulations and data privacy requirements. The company offers competitive salaries, a remote-hybrid environment, potential equity compensation, flexible PTO, and various benefits.

Software Engineering Intern

Company: Airbnb

Location: USA

Posted Dec 22, 2024

Airbnb is seeking Software Engineering Interns for their 2025 Summer Intern Program. The interns will be integrated into a team and work on challenging projects, including driving a capstone project from end-to-end. The internship is for Bachelor and Doctorate students with at least 1 semester of school remaining. The role may include occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to working with the broadest talent pool possible and strives to provide a disability-inclusive application and interview process.

People Analytics Solutions Lead

Company: General Motors

Location: USA

Posted Dec 22, 2024

The job description for the People Analytics Solution Leader role at GM is for a senior-level position responsible for leading the technical HR data foundation and enabling analytics products and platforms. The role involves developing and implementing a data strategy, building the data environment, and leading the implementation of new analytics solutions. The candidate should have 7+ years of experience in data engineering, data architecture, data analytics, and data science, with a focus on HR data and employee lifecycle processes. The role requires strong data analytics skills, experience with People Analytics technology stack, and the ability to leverage multiple internal and external data sources. The expected base compensation for this role is $157,800 - $241,800 annually.

Senior Recruiter - Early Career & Emerging Talent

Company: Airbnb

Location: USA

Posted Dec 22, 2024

This is a 6-month contractor position with Airbnb's Global Recruiting team. The role involves supporting the recruitment of nontechnical interns for Communications, Public Policy, Legal, and Finance roles. The team works with university and community partners, and the role may include occasional work at an Airbnb office or attendance at offsites. The position is US-based and remote-eligible. The role requires 4+ years of recruiting experience and strong communication skills.

Senior Manager - Experience Research

Company: Airbnb

Location: USA

Posted Dec 22, 2024

The text highlights the importance of research in Airbnb's product development, particularly for the Research team and the Senior Staff Research Manager role. The role involves managing a team of researchers, conducting high-priority primary research, and working with stakeholders to ensure product solutions meet Airbnb's high-quality standards. The ideal candidate should have extensive experience in both qualitative and quantitative research methodologies, management experience, and a strong understanding of industry best practices. The position is remote-eligible but may require occasional work at an Airbnb office or attendance at offsites.

Sales Enablement Manager

Company: Red Canary

Location: USA

Posted Dec 22, 2024

The text describes a job opening for a Sales Enablement Manager at Red Canary. The role requires 23 years of enablement experience, ideally in security and SaaS. The manager will lead and manage the sales onboarding program, support continuous implementation of the sales methodology, and develop opportunities for regular practice through role plays and other creative activities. The manager will also support overall Revenue Enablement efforts and bring a data-driven approach to enablement. The base salary for this role is $85,600 - $103,000 per year and the role is eligible for participation in the company's bonus program and a grant of stock options.

Principal Product Manager - District and Admin Experience

Company: Khan Academy

Location: USA

Posted Dec 22, 2024

Khan Academy is a nonprofit with a mission to deliver a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically underresourced communities. They are looking for a Principal Product Manager to deliver engaging and efficacious K14 learning solutions for schools and districts, with a focus on addressing the needs of district administrators in administering the product effectively for their district classrooms. The role involves establishing the end-to-end vision and product strategy, collaborating cross-functionally on delivery, and managing and shipping successful software products with cross-functional teams at scale. The company values diversity, equity, inclusion, and belonging, and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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