Outstanding Customer Experience Jobs in USA

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Looking for Outstanding Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the USA area.

Director of Finance and Operations

Company: Happierapp

Location: USA

Posted Dec 19, 2024

The text describes a role at Happier, a vision and values-driven organization. The position involves finance oversight, operational leadership, and supporting the company's mission to help people see more clearly what leads to happiness. The role also includes managing accounting, presenting financials, and ensuring process improvements. The company values clear and kind communication, reasonable work hours, and diversity and inclusion.

Sr Analyst, Revenue Strategy

Company: Procore Technologies

Location: USA

Posted Dec 19, 2024

The job description is for a Senior Analyst Revenue Strategy to join Procore's Revenue Strategy and Planning team. The role involves executing Gotomarket GTM initiatives, conducting quantitative and qualitative analyses, developing financial models, and executing plans to support GTM initiatives. The position requires partnering with GTM teams, Sales, Customer Success, and Marketing to drive an impact on both strategy and execution initiatives. The role is based in Carpinteria CA, Austin TX, or remotely and reports to the Director Revenue Strategy.

Business Sourcer

Company: Figma

Location: USA

Posted Dec 19, 2024

The role of Business Sourcer at Figma involves engaging and managing a diverse pipeline of passive candidates, building strong relationships, and providing excellent candidate experience. This is a temporary role for 12 months based in the United States. The responsibilities include strategic talent mapping, understanding Figmas product and market fit, creating sourcing strategies, building best practices, championing inclusion and diversity initiatives, and managing pipeline metrics.

Director - Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is seeking experienced Design Leaders to oversee pillarwide initiatives, tackle strategic challenges, and lead a team of world-class designers. The role involves collaborating with various teams to shape product and business strategy. It requires 5+ years of design management experience, experience leading design efforts for multiple products, and expertise with Figma and other design tools.

Staff Software Engineer, Search - Backend

Company: Cribl

Location: USA

Posted Dec 19, 2024

Cribl is looking for a backend focused Senior Engineer to collaborate on a remote-first team focused on improving Cribl Search's performance and executor infrastructure. The role involves architecting a novel distributed and federated search system for inplace data. The team values collaboration, innovation, and a great work environment.

Senior Lead Program Manager Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 19, 2024

The text describes a Senior Lead Program Manager role at Airbnb, focusing on leading large complex cross-company onproduct and strategic initiatives, serving as a bridge between Marketing and critical business functions, and driving successful implementation of marketing strategic initiatives and programs.

Senior Director -Corporate Analytics

Company: Upwork

Location: USA

Posted Dec 19, 2024

Upwork is a global work marketplace serving businesses and professionals, with a focus on trust, data-driven insights, and innovation. The company is committed to diversity, inclusion, and providing exceptional benefits to employees. The Sr Director Corporate Analytics leads a high-performing analytics team, advises senior leaders, and drives data-driven decision-making.

Director, SEC Reporting & Technical Accounting

Company: Heartflowinc

Location: USA

Posted Dec 19, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. The company's flagship product, the AI-driven noninvasive cardiac test called the HeartFlow FFRCT Analysis, provides a color-coded 3D model of a patient's coronary arteries, indicating the impact of blockages on blood flow to the heart. HeartFlow is a VC-backed company with international recognition, supported by medical societies around the world, and used for over 350,000 patients worldwide. The company is seeking a Director of Technical Accounting and External Reporting to assist with key business and strategic activities, financial reporting, and ensure compliance with regulatory standards.

Social Media Manager

Company: Huckleberry Labs

Location: USA

Posted Dec 19, 2024

Huckleberry is a company that creates life-changing products and experiences through human-centered technology, focusing on health, wellbeing, and a bit of magic for every family. Their app has 49 stars and is highly rated by users who call it life-changing and recommend it to parents. They are looking for a Social Media Manager to help grow their brand, increase brand awareness, drive conversions, and build a community. The role involves creating engaging content, community management, and tracking KPIs. The ideal candidate is passionate about helping families improve and navigate everyday life.

Principal Brand Marketing Manager - Brand Advertising and Partnerships

Company: HubSpot

Location: USA

Posted Dec 19, 2024

This job posting is for a Principal Brand Manager role at HubSpot, a fast-growing team focused on datadriven fullfunnel advertising activations and partnerships. The role involves developing campaign strategy for midfunnel and direct response assets, collaborating with various teams, and managing third-party partnerships. The successful candidate will be a brand steward, responsible for crafting, preserving, and further developing the HubSpot brand.

Technical Recruiter - Product & Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is looking for an experienced Technical Recruiter to support the growth of their Product and Design organization. The role is a temporary position for 12 months based in the United States. The recruiter will manage full-cycle recruiting processes for various Product and Design roles, partner with leaders to develop top-of-funnel strategies, and ensure an excellent candidate experience.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Dec 19, 2024

Twilio is seeking a MidMarket Account Executive to join their team on the Segment Sales team. The role involves driving opportunities through the sales cycle, employing a value-oriented sales methodology, and building upon the growth and adoption of Segment in the MidMarket business segment. The successful candidate will be based in the MST or CST timezones and will be expected to travel approximately 15 times a year.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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