Outstanding Customer Experience Jobs in USA

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Looking for Outstanding Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the USA area.

Manager, Claims - Ticketing and Mobility

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with numerous awards and have a diverse team committed to social entrepreneurship. The company is looking for a Manager Claims Vertical to lead the claims team and ensure a smooth customer experience and fast resolution of claims.

Marketing Manager - MarTech

Company: Kraken

Location: USA

Posted Dec 07, 2024

Kraken is a mission-focused company with crypto values, seeking a Senior Marketing Specialist to manage their MarTech stack and support the company's growth and client engagement strategy. The role requires 4+ years of experience with ESP management, expert knowledge of Google Analytics and Tag Manager, and familiarity with web and mobile app environments. The company values diversity and celebrates all Krakenites for their unique perspectives.

Head of Product Design

Company: Close

Location: USA

Posted Dec 07, 2024

Close is a bootstrapped, profitable, and 100 remote team of thoughtful individuals seeking a Head of Product Design to lead and nurture a team of talented designers. The role involves overseeing the design of web, desktop, and mobile apps and playing a key role in the design and development of new features. The team is experienced in all aspects of design, user research, interaction design, visual design, and establishing and improving processes for how a design team works. The team is also experienced in working closely with Product and Engineering teams on successful projects and building and maintaining design systems.

Clinical Talent Acquisition Specialist

Company: Pair Team

Location: USA

Posted Dec 07, 2024

Pair Team is a mission-driven organization seeking a Clinical Talent Acquisition Specialist to recruit exceptional talent for community-based healthcare and social services roles. The position is fully remote and based in the United States, with most clinical positions being based in California. The specialist will lead the recruitment process, collaborate with cross-functional teams, develop sourcing strategies, and maintain candidate pipelines. The role requires 2+ years of full-cycle recruiting experience and a strong focus on sourcing and engaging candidates for healthcare.

Sr. Enterprise CSM

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their Enterprise team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, and drive increased growth and satisfaction. They will also establish a trusted strategic advisor relationship with each assigned client and drive continued value of their products and services.

Technical Customer Support Specialist

Company: ElevenLabs

Location: USA

Posted Dec 07, 2024

This is a remote-based contracting role that offers the opportunity to work with a global team of passionate individuals focused on developing AI audio solutions. The role involves providing exceptional customer support, troubleshooting technical issues, updating documentation, and collaborating with internal teams to improve products. The ideal candidate is a technical customer support specialist with 23 years of experience in SaaS environments, a strong work ethic, and a passion for AI and audio technology.

Creative Strategist/Copywriter

Company: Futurhealth

Location: USA

Posted Dec 07, 2024

The job posting is for a Creative Strategist and Copywriter at FuturHealth to join their team and create high-converting script for video and static ad creatives, upsell funnel pages, and other key projects. The ideal candidate should have 5+ years of professional high-output creative writing experience, experience directly with Meta, YouTube, TikTok, and other platforms, and a Bachelor's degree in Journalism, English, Creative Writing, Screenwriting, or Marketing. The role offers a competitive salary package and variable compensation.

People Data Analyst

Company: Abbyy

Location: USA

Posted Dec 06, 2024

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose the right thing. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies using Machine Learning and Artificial Intelligence and an advanced and sophisticated tech stack.

Senior Director - Clinical Product Strategy (Obesity & Metabolic Health)

Company: Ro

Location: USA

Posted Dec 07, 2024

Ro is a direct patient healthcare company with a mission to help patients achieve their health goals by delivering easy, effective care. They offer nationwide telehealth, labs, and pharmacy services, enabled by their vertically integrated platform. Since 2017, they have helped millions of patients in nearly every county in the US, including many primary care deserts. Ro aims to build a patient-centric healthcare system, providing reactive and proactive care, transparent pricing, and an extremely effective and convenient experience. They have been recognized as a Fortune Best Workplace and Health Care for four consecutive years, and were named Best Workplace for Parents for the third year in a row. The Senior Director of Clinical Product Strategy will lead clinical work, optimize patient and provider experience, and serve as an internal expert on overweight and obesity care. They will collaborate with various teams to optimize care delivery quality and safety, and support the obesity and weight management strategy roadmap.

Staff Security Software Engineer

Company: Quora

Location: USA

Posted Dec 07, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models and tools. The company values transparency, ideasharing, and experimentation. They are looking for a Security Engineering Team member to build robust protections around their products, infrastructure, and people.

Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that aims to improve the lives and businesses of its users by providing a SaaS solution for corporate expenses and invoices. They focus on automating manual tasks, saving users time, and ensuring compliance. Their solutions are tailored for companies of various sizes, from startups to enterprises like Microsoft, Pinterest, Bosch, and Estee Lauder. The role of an Account Executive involves finding and closing deals with companies over 500+ employees, articulating the company's service benefits, developing a strategic territory plan, and maintaining an adequate pipeline to exceed business objectives.

Senior IT Automation & Security Engineer

Company: Teleport

Location: USA

Posted Dec 07, 2024

Teleport is a fast-growing company that provides secure and simple access to infrastructure for engineers. They are looking for autonomous, security-minded, business-savvy, and professional individuals to join their team. The company offers a modern and innovative approach to traditional IT problems, and their products are loved by their users. They practice thorough code reviews and have an open design process. The role offers a base salary range of $123,000 to $181,000 and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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