Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 27, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a PeopleSoft Systems Engineer for a remote position on the East Coast. The role involves supporting and leading major initiatives, managing and monitoring systems and infrastructure, and collaborating with other professionals to ensure high-quality deliverables. The ideal candidate should have a minimum of 10 years of experience in developing engineering applications for large federal agencies, with expertise in Windows Server and Red Hat operating systems, Active Directory, and Exchange administration. The position offers a rich corporate culture with driven leadership, an energetic atmosphere, and opportunities for long-term employment and career growth in the FedGov sector.

Senior - IC Awards Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 27, 2025

DarkStar Intelligence is hiring a full-time IC Awards Specialist for an onsite position in Bethesda, MD. The role involves managing IC Awards, coordinating the National Intelligence Awards Program, editing nominations, handling award logistics, and liaising with various IC agencies and departments. The ideal candidate must be a US citizen with a Top Secret/SCI Clearance and Counterintelligence Polygraph. They should have a Bachelor's degree with 18+ years of experience, or a Master's degree with 10+ years, or 20+ years without a degree. Proficiency in Microsoft Office and experience with the Awards Database are required. The role involves supporting IC Awards, coordinating the National Intelligence Awards Program, organizing databases, editing award nominations, handling logistics for award packages and presentations, updating the Awards database, assisting with setting up Award Selection Boards, and working with Genesis Lite Data Base. The salary range is $140,000 - $150,000.

Model Based Space Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Model Based Space Systems Engineer to implement creative MBSE approaches for new and existing space ground and launch systems. The ideal candidate will have a Bachelor's degree in a relevant engineering discipline, proficiency in MBSE modeling languages and tools, and 6 years of experience in space systems engineering. The role involves developing and evaluating architecture and engineering models, infusing MBSE practices into internal and external programs, and advising customers on MBSE methodologies. The position requires a current TSSCI security clearance and US citizenship.

Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 27, 2025

Call Your Mother, a neighborhood bagel shop and deli with locations in DC and Denver, is hiring a Systems Manager. The ideal candidate should have at least 5 years of relevant technical experience in restaurant or retail environments, experience with restaurant-retail systems, a Bachelor's degree in Computer Science or Software Engineering, 3+ years of experience with PCI DSS requirements, a strong background in quality assurance, excellent analytical and problem-solving skills, strong communication skills, high integrity, and the ability to manage multiple projects in a fast-paced environment. The role involves developing IT strategies, planning and implementing IT systems, ensuring continuous operation of IT systems, managing menu and systems updates, resolving POS system issues, implementing and monitoring security measures, managing relationships with third-party partners, developing and overseeing budgets, utilizing cross-functional collaboration, managing IT projects, and overseeing integration of POS systems with other business systems. The company offers a competitive base salary, opportunities to create extraordinary moments for guests, contribute to the business, support communities, mentor team members, and make genuine relationships.

Director of Communications

Company: Crowell & Moring

Location: Washington DC

Posted Jan 27, 2025

Crowell & Moring LLP, an international law firm, is seeking a Director of Communications. The role involves developing and implementing strategic communications, managing firm risk, and enhancing the firm's public profile. Key responsibilities include advising firm leadership, producing high-quality communications, managing PR professionals, and leading the firm's social media program. The ideal candidate should have proven skills in communications, media relations, project management, and people management. A Bachelor's degree, preferably in communications, public relations, journalism, or a related field, and a minimum of 15 years of relevant experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Radar Enterprise Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Radar Enterprise Senior Project Engineer to lead their contributions to the GEOINT Enterprise Capability Area. The role involves delivering emerging architectures for the customers Radar Portfolio Manager, including development, evaluation, and maturation of Radar architecture concepts. The successful candidate will also be responsible for integration of existing and planned systems, identification and mitigation of system risks, and prototype development of Digital Engineering solutions. The position requires a Bachelors degree in engineering, at least 12 years of professional engineering experience, and relevant technical programmatic and engineering Radar domain experience.

Forecasting and Analytics - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is a company that makes homeownership possible for millions. They offer an inclusive team environment with opportunities for continuous learning and career growth. The Forecasting and Analytics Senior Associate role involves recommending strategies for budgeting, forecasting, and financial reporting. The role requires experience with R, SQL, and Tableau, and proficiency in communication and data analysis. Fannie Mae is a flexible hybrid company committed to fostering diversity and providing comprehensive benefits.

VP, MF Conventional Underwriting (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is seeking a VP MF Conventional Underwriting East to lead and oversee the strategic credit decision-making process for Conventional MF products in the Northeast and Southeast regions. The role involves managing a team of over 25 underwriters, setting measurable goals, developing policies, and engaging with various departments. The ideal candidate should have at least 10 years of experience in underwriting multifamily loans, preferably with Fannie Mae or Freddie Mac, and strong leadership and communication skills. Fannie Mae offers a flexible work environment and comprehensive benefits package.

Project Manager & Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Jan 27, 2025

The B.F. Saul Company, founded in 1892, is a successful privately-owned real estate company in the U.S. It specializes in commercial real estate ownership, development, and construction. The company is seeking a Project Manager & Analyst for its Hospitality Group, responsible for coordinating business intelligence tools, data analysis, and reporting on hotel operations, food and beverage, and guest satisfaction. The ideal candidate should have at least two years of hotel or analyst experience, strong analytical skills, and proficiency in Microsoft Office and Excel. Previous experience with business intelligence software and hotel property management systems is desirable. The role involves implementing BI tools, analyzing performance data, and participating in the annual business planning process. The company offers competitive benefits including health insurance, 401k, paid time off, and more.

Administrative Project Manager

Company: ERG

Location: Washington DC

Posted Jan 27, 2025

ERG is a research and consulting firm that offers multidisciplinary teams with nationally recognized skills in various fields. They are currently seeking a highly motivated Administrative Project Manager to oversee and support proposals and projects related to hazardous and solid waste management, climate change, emergency management, and environmental justice. The role involves managing proposals, project schedules, budgets, and communications, ensuring compliance with contract requirements. The ideal candidate should have a Bachelor's degree in Project Management, Business Administration, Environmental Science, or a related field, along with 5+ years of project management and administrative experience. ERG provides competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 1120 paid vacation days per year, 10 paid holidays per year, and 56 hours or more of sick leave based on the state of work. ERG is an equal opportunity employer committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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