Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Strategic Account Executive

Company: EcoVadis

Location: Washington, DC

Posted Jan 24, 2025

Solutions Consultant

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 24, 2025

Customer Support Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 24, 2025

Corporate Paralegal

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

Senior Manager, Data Analysis - Anti-Money Laundering Modeling and Advanced Data Insights

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Senior Manager for Data Analysis in the AntiMoney Laundering Modeling and Advanced Data Insights team. The role involves planning and executing data strategy for large scale predictive models, identifying technical issues in analytical tools, adhering to enterprise data management practices, and communicating results clearly. The ideal candidate should have strong problem-solving skills, communication abilities, and leadership experience. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Director, Technical Program Management

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Director of Technical Program Management to lead programs that deliver on critical business goals and build large scale products and platforms. The role involves managing enterprise platform hosting billions of documents, collaborating with cross-functional teams, and defining product roadmap and future strategy. The ideal candidate should have a strong technical background, exceptional communication and collaboration skills, and experience as a TPM leader. The role requires a deep focus on execution, accountability, and results, as well as excellent cross-team collaboration skills. The minimum and maximum full-time annual salaries for this role are listed for McLean VA, Plano TX, and Richmond VA.

Identity and Access Management IGA Governance Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking an IAM Role Based Access & Segregation of Duties Manager for its Global Information Security (GIS) team. The role involves leading a team responsible for Identity Governance and Administration (IGA) ecosystem, ensuring appropriate access to resources, and mitigating risks. The candidate should have extensive IAM experience, strong interpersonal skills, and expertise in various IAM vendor solutions. The position offers a competitive salary range of USD 160,000.00 - 185,100.00 per year, along with benefits and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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