Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Strategic Engagement Manager, Government Affairs and Public Policy

Company: Google

Location: Washington, DC

Posted Jan 12, 2025

Google's Government Affairs and Public Policy team is seeking a candidate with a Bachelor's degree and 4 years of experience in government, advocacy, campaigns, or journalism. Preferred qualifications include global policy experience, understanding of policymaker communication, and strong organizational skills. The role involves advocating for Google, shaping technology policy, and collaborating with Marketing and Communications teams to engage global policy audiences. The US base salary range is $108,000-$158,000, with additional benefits, bonus, and equity. The candidate will bring technology topics to life through various channels, leveraging data-driven insights and Google's products, partners, and social impact programs.

Mid Quality Assurance Engineer- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Mid-Level Quality Assurance Engineer with active Top-Secret clearance for a project in Washington, DC. The role involves evaluating software functions, designing test protocols, collaborating with development teams, and reporting results. Required qualifications include proficiency in Java, JavaScript, PL/SQL, Git, Azure DevOps, SAST, unit and integration testing, automated testing, end-to-end testing, ABAC/RBAC, Windows Service Fabric, Splunk administration, Windows server administration, Agile principles, and 5+ years of QA experience. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, parental leave, learning opportunities, and wellness programs.

Information System Training Specialist (Mid) - TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Mid Information System Training Specialist with active TS/SCI clearance for a federal government project in Washington, DC. The role involves maintaining and improving technical infrastructure, providing customer support, managing user security access, planning infrastructure upgrades, and administering systems. Required skills include Java, JavaScript, Python, SQL, and experience with various tools and cloud platforms. CGI offers competitive compensation, comprehensive insurance, and a supportive work environment.

Business Analyst

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI is hiring a Business Analyst for a Travel System role in Washington, DC. The candidate will provide Tier-1 support for ATF customers, assisting with E2 Travel system navigation, answering inquiries, and ensuring a seamless travel experience. Required qualifications include 3+ years of E2 Travel system expertise, familiarity with Federal Travel Regulation, and strong communication skills. Desired skills include knowledge of ServiceNow, Momentum ERP, and Government Finance processes.

Property Manager - Takoma

Company: Bozzuto

Location: Washington, DC

Posted Jan 12, 2025

Bozzuto is a company that values community, creativity, and customer satisfaction. They offer competitive compensation, health and wellness benefits, and opportunities for career development. The company culture is welcoming and inclusive, with a focus on delivering exceptional experiences to residents and stakeholders.

DevOps Engineer-SME

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a DevOps Engineer-SME with active Top-Secret/SCI clearance for a large federal government project. The ideal candidate should have extensive experience in DevOps, CI/CD, and cloud services (Azure, AWS). Responsibilities include building, installing, configuring, and troubleshooting applications, deploying code, and participating in Kanban/Scrum meetings. The role requires collaboration with developers and testers, and a strong commitment to DevOps culture. US Citizenship is mandatory, and the position offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Clinical Assistant Professor (UWMC ML Hospitalist) in the Generalist Division, Department of Obstetrics and Gynecology, University of Washington

Company: University of Washington

Location: Seattle, Washington

Posted Jan 12, 2025

The University of Washington Medical Center-Montlake (UWMC-Montlake) is seeking full-time or part-time Obstetrics and Gynecology Hospitalists for their growing Academic Obstetrics and Gynecology Hospitalist service. The position is at the rank of Clinical Assistant Professor and offers a steady workload with approximately 2,300 deliveries per year. Clinical responsibilities include patient evaluation, consultation, surgical coverage, and direct inpatient care. Administrative time is allocated for departmental meetings, presentations, resident training, and quality improvement initiatives. The full-time salary range is $19,167 - $25,000 per month.

Licensed Massage Therapist, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 12, 2025

Equinox Group is a high-growth collective of lifestyle brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and invest in their own health and fitness. The company values humility, teamwork, and innovation. They are seeking a Licensed Massage Therapist to join their team, offering competitive pay, a forward-thinking work environment, and bespoke educational opportunities.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Analyst, Health Care QM

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. The Healthcare Quality Management Analyst role focuses on managing the practitioner appeals process and immediate termination letters, ensuring compliance with NCQA and regulatory requirements. Key responsibilities include acting as a subject matter expert, creating necessary documentation, coordinating with various stakeholders, and preparing appeal binders and termination letters. The role requires strong organizational, communication, and critical thinking skills. Preferred qualifications include healthcare industry experience, NCQA experience, and proficiency in MS Excel, Word, Adobe Acrobat, CARDS, and PRMS. A Bachelor's degree is required, and the pay range is $43,888.00 - $102,081.60. CVS Health offers comprehensive benefits and well-being programs.

United States National Tax Services Merger & Acquisition - Senior Manager

Company: PwC

Location: Washington, DC

Posted Jan 12, 2025

PwC's tax services team, particularly in mergers and acquisitions, offers opportunities to provide tax advice and guidance during complex business transactions. As a Senior Manager, you'll lead the creation and implementation of M&A tax strategies, guide large projects, innovate processes, and interact with clients at a senior level. The role requires a Bachelor's Degree, 5 years of experience, and preferably a Juris Doctorate. PwC values diversity, inclusivity, and professional standards, offering competitive compensation and benefits.

Clinic Nurse - Oncology / Infusion (Longview / OnCall)

Company: Kaiser Permanente

Location: Longview, Washington

Posted Jan 12, 2025

The RN role at Kaiser Permanente involves delivering quality healthcare to patients, participating in healthcare teams, and adhering to the organization's mission and values. Responsibilities include providing nursing services, utilizing the nursing process, and demonstrating ethical and legal behavior. The RN must show commitment to the KP Promise, utilize critical thinking for problem-solving, and provide culturally sensitive care. They should also demonstrate technological literacy, participate in ongoing education, and maintain effective communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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