Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

NIH Site Director

Company: iParametrics, LLC

Location: Washington DC

Posted Dec 10, 2024

The text describes a project opportunity for a Site Director at the NIH Campus in Bethesda, MD. The project involves leading operations and maintenance efforts at two state-of-the-art buildings, including a cutting-edge research hospital and a modern allelectric power plant. The role requires managing daily operations and maintenance, building relationships with NIH stakeholders, and leading a diverse team. The project has a two-year construction phase followed by a five-year operational phase with renewable one-year options.

IT Systems Administrator

Company: Prestige Development Group

Location: Washington DC

Posted Dec 10, 2024

Prestige Development Group is a leading US-based software development company seeking innovative IT professionals to join their team in Washington DC. They offer a culture that celebrates innovation, provides opportunities for growth, and fosters an environment where talents can flourish. They are looking for a Junior IT Systems Administrator to support their IT infrastructure and systems, including network servers, Microsoft Office 365 cloud services, and other IT systems.

Process Implementation Lead (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 10, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and operational efficiency. They have a positive reputation, financial stability, and a commitment to diversity and inclusion. The company is seeking a Process Documentation Lead to contribute to their fast-paced response team and help improve processes for their users and clients.

Solutions Architect

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor specializing in leading-edge support to federal customers, with a focus on Defense and National Security mission sets. They leverage over 15 years of support to stakeholders across the federal government, with established and growing capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications disciplines. The company aims to transform the way customers approach complex problem sets by bringing the latest technology and top talent to the table. Headquartered in Washington D.C., Barbaricum also has a presence in Tampa FL, Bedford IN, and Dayton OH, with team members across the United States and around the world. They partner with firms in the private sector, academic institutions, and industry associations to build their expertise and capabilities for the benefit of their employees and customers. Barbaricum is seeking a Solutions Architect to support the Department of Defense's Chief Data and Artificial Intelligence Officer in accelerating the DoD's adoption of data analytics and AI.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Momentum Functional Analyst

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is looking to hire a Momentum functional analyst to join their growing VA FMBT Team. The position requires Momentum COTS system experience and the ability to work at their Ballston location on a part-time basis. The role involves assisting with implementing Momentum, providing system and federal financial expertise, and collaborating with other analysts and clients. The position offers a competitive salary range of $48,300 - $96,600 and a flexible work environment.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

Contract Operations Analyst

Company: Seneca Holdings

Location: Washington DC

Posted Dec 10, 2024

The text describes the Seneca Holdings business arm, its parent company of the Seneca Nation Group, which offers competitive compensation and benefits. The Contract Operations Analyst role involves improving efficiency and effectiveness of legal compliance and contracting teams, with a focus on operational improvement, automation, and compliance with federal government contracting requirements.

Systems Engineer IV

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor offering leading-edge support to federal customers, with a focus on Defense and National Security mission sets. They leverage over 15 years of support to stakeholders across the federal government, with capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications disciplines. They aim to transform the way customers approach complex problem sets using the latest technology and top talent. The company is seeking an experienced Mechanical Engineer for Strategic Systems Programs SSP Development and Acquisition projects, with responsibilities in Model-Based Systems Engineering, Data and Information Management, Risk and Opportunity Management, and more.

Technical Project Manager

Company: Analytica

Location: Washington DC

Posted Dec 10, 2024

Analytica is seeking a Technical Project Manager to lead and manage a data management software development and IT services project for a high-profile financial regulatory client. They offer competitive compensation, opportunities for bonuses, employer-paid health care, training, and development funds, and a 401k match. The role involves regularly interacting with clients, managing project delivery, agile project ceremonies, and activities, providing client interface and consulting support, and ensuring project activities and deliverables are accomplished within the general scope of project requirements.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages