Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job announcement details the requirements and conditions for a position within a federal agency. The position may be used to fill similar roles within 90 days of the closing date and is also being announced under Merit Promotion procedures. Applicants must be U.S. citizens and undergo a background and suitability investigation. They may need to serve a one-year probationary period. Specialized experience is required, which can be gained through customer service, business development support, managing customer interactions in a contact center, and using databases for business functions. A Master's degree or equivalent can also be used to qualify. All requirements must be met by 12/10/2024. Additional information is provided for current or former political appointees, CTAP/ICTAP eligibles, veterans, and those subject to Selective Service. The agency offers a comprehensive benefits package.

Contract Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of Administration (OA), Acquisition Management Division (AMD). The role requires U.S. citizenship, background investigation, and Direct Deposit for federal payments. It involves pre-employment drug testing and a 1-year probationary period. The position requires a FAC-C (Professional) certification and at least 4 years of experience in contracting or related positions. A bachelor's degree with relevant coursework is also required. Specialized experience of at least 1 year at the GS-12 level is necessary. The role offers opportunities for telework, flexible schedules, and relocation incentives. It's located in Washington, D.C., with a requirement to physically report to the OJP office at least four days per bi-weekly pay period.

Information Technology Project Manager

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position at the Library of Congress, specifically in the Library Collections and Services Group III Section. The position is non-supervisory and part of a bargaining unit. It involves managing projects, analyzing problems, collaborating effectively, defining and documenting business requirements, and communicating effectively both in writing and verbally. No specific education requirement is mentioned. The Library of Congress is an equal opportunity employer and offers a comprehensive benefits package. Applicants must undergo a personnel security/suitability investigation and may need to provide a certificate of eligibility if they have a disability. The position is subject to a one-year probationary period.

Supervisory Librarian, Section Head, USSA Section

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a supervisory position in the U.S. Special Acquisitions Section of the Library of Congress. The role involves leading a diverse workforce, analyzing and executing library programs, and possessing knowledge of library science and information technologies. The position offers a flexible work schedule but no relocation expenses. The Library of Congress is an equal opportunity employer providing comprehensive benefits and reasonable accommodations for applicants with disabilities.

Policy Advisor

Company: Department of Health and Human Services - Administration for Community Living

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening in the Department of Health and Human Services, specifically in the Administration for Community Living, Center for Policy and Evaluation. The position requires U.S. citizenship, a background security investigation, and completion of DHS Form I-9. Specialized experience is needed, particularly in analyzing legislation and developing policy solutions related to community living. The job does not require a specific education level. Federal employees must use direct deposit for salary payments, and financial disclosure may be required. The text also mentions potential incentives, reasonable accommodation for applicants with disabilities, and career transition programs.

CYP Leader JPCDC

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 06, 2024

The text describes a position in a Child and Youth (CY) program, where an incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires various qualifications including knowledge of child development principles, skills in applying laws for child abuse prevention, and ability to train employees. The incumbent must also pass several checks including drug testing, background checks, and a pre-employment physical. The role is considered positive due to its focus on nurturing and educating young individuals, but the subjectivity is lower due to the stringent requirements and potential stress of the role.

Correctional Program Specialist (Forensics Analyst)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This text describes a career opportunity with the U.S. Department of Justice, specifically for corrections professionals. The role involves fostering a humane and secure environment, ensuring public safety, and preparing individuals for successful reentry into communities. The agency emphasizes a diverse and innovative workforce, creating a strong foundation of safety and security through principles of humanity and normalcy. The position requires U.S. citizenship, and eligibility for programs like ICTAP and CTAP is outlined. Qualifications include specific educational requirements and at least one year of specialized experience in correctional programs. Examples of qualifying experience are provided for GS-12 and GS-13 levels. The position is not part of a bargaining unit, and appointment is subject to various screening requirements. The Department of Justice is committed to fostering a diverse and inclusive work environment.

MANAGEMENT ANALYST (F&ES LOGISTICS SPECIALIST-MPV-F)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opening for a MANAGEMENT ANALYST (F&ES LOGISTICS SPECIALIST-MPV-F) in the Fire and Emergency Services Division of COMMANDER - NAVAL INSTALLATIONS. The role requires US citizenship, federal employment suitability, direct deposit participation, and E-Verify clearance. Males born after 12-31-59 must register for Selective Service. An interim and/or final security clearance is mandatory. The position involves travel to CONUS and OCONUS, including remote sites. Qualifications include at least one year of specialized experience in equipment lists, specifications, data gathering, and policy application. No education requirement is specified. The role is covered by the Department of Defense Priority Placement Program. Additional benefits include a comprehensive federal benefits package.

MANAGEMENT ANALYST OPERATIONS SPECIALIST

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice for anticipated vacancies for a MANAGEMENT ANALYST OPERATIONS SPECIALIST role in the Navy's Research, Development, & Acquisition Navy International Programs Office. Applicants must be U.S. citizens, suitable for federal employment, and participate in direct deposit. They must also pass E-Verify, obtain security clearance, and complete ethics orientation. The role requires knowledge of Foreign Military Sales policies, DON management information systems, and effective communication skills. The position may involve travel and is covered under the Defense Acquisition Workforce Improvement Act. It's part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstration Project.

Mobile Source Engineer

Company: ERG

Location: Washington DC

Posted Dec 06, 2024

ERG is seeking highly motivated entry to mid-level engineers to support their environmental enforcement work. The position requires the candidate to be local to ERG's Chantilly, Virginia office and willing to travel nationally for projects. ERG offers competitive salaries, excellent benefits, and a friendly, flexible, and inclusive environment.

Program Analyst- DIRECT HIRE

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Senior Policy Advisor role within the Office of Vehicle Safety Compliance, reporting directly to the Office Director. The role involves improving, designing, developing, and implementing office procedures, performance metrics, reporting systems, and quality assurance audits. Duties also include drafting rulemaking documents and performing spot assignments. The ideal candidate must be a U.S. citizen with at least one year of specialized experience equivalent to GS-13, including managing projects, communicating with high-level officials, resolving operational issues, and documenting process improvements.

Supervisory Grants Management Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Justice, Office of Justice Programs (OJP), Bureau of Justice Assistance (BJA), Policy Office (PO) is seeking a candidate for a position focused on criminal justice and forensic grant programs. The role involves developing and reviewing grant materials, providing expert guidance, and ensuring proposed DNA analysis techniques meet required standards. Specialized experience of at least one year at GS-13 level is required. The position is non-sensitive, moderate risk, and offers a comprehensive benefits package. The duty station is Washington, D.C., with a requirement to physically report to the OJP office at least four days per bi-weekly pay period.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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