Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

PROGRAM ANALYST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. The position may require travel and is a Nuclear Deterrent Mission role. Applicants must have at least one year of specialized experience in acquisition process evaluation. No education qualification is required. The position is covered by the Department of Defense Priority Placement Program.

Senior Advisor to the Treasurer

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This role is for a Senior Advisor to the Treasurer, acting as a key liaison with U.S Mint, Bureau of Engraving and Printing, and the Federal Reserve. Responsibilities include advising on currency production and security matters. The position requires a probationary period, a Top-Secret clearance, and U.S. citizenship. Mandatory technical competencies include leading policy initiatives and having a deep understanding of currency policy and operations.

Translator

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job is in the Translating Division of the Romance Branch, Office of Language Services, Bureau of Administration. The division prepares diplomatic translations in numerous language combinations, including English and French. The role requires U.S. citizenship, a Top Secret security clearance, and the ability to pass a Language Proficiency Test. Applicants must have 1 year of specialized experience in translation, interpreting, or related work, with proficiency in English and French. They must also be able to use computer-assisted translation tools. The position involves translating from English into French and vice versa, reviewing translations for accuracy, and researching terminology.

Management Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Department of Housing and Urban Development (HUD) is seeking candidates for the position of Asst Secretary for Housing-Federal Housing Commissioner. The role is based in Washington, D.C. and requires U.S. Citizenship or National status. Applicants must complete a background investigation, Direct Deposit setup, and a PIV process. Specialized experience is needed, involving policy research, report writing, and verbal presentations. Alternatively, education can be substituted for experience. The position is exempt from FLSA at GS-13 and GS-12, and non-exempt at GS-11. HUD offers flexible work schedules and a comprehensive benefits package.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bangor, Washington Bangor, Washington

Posted Dec 06, 2024

This is a re-advertisement for the Refit Manager position at Trident Refit Facility (TRF) in Bangor, WA. The role involves coordinating advanced refit planning for Submersible Ship Ballistic Nuclear (SSBN) Submarines. Applicants who previously applied must re-apply. The position requires US citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. Specialized experience is required for GS-12 and GS-11 levels. Education can be substituted for experience under certain conditions. The position offers comprehensive benefits and may require overtime, nights, weekends, and holidays. Desired skills include experience with SSBN maintenance, data analysis with Excel, attention to detail, and strong communication skills.

Senior Contract Specialist

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Congressional Budget Office (CBO) is seeking an experienced acquisition professional for a role involving the full range of professional and technical duties concerning equipment, data, supplies, and services acquisition. The ideal candidate should have a bachelor's degree, at least 10 years of experience in government purchasing or contracting, and FAC-C (Professional) certification. Key responsibilities include administering pre-award and post-award functions, formulating negotiation strategies, and managing multiple work assignments. The role requires excellent organizational, analytical, and problem-solving skills, and familiarity with acquisition policies and procedures. A public trust background investigation is mandatory.

Medical Instrument Technician (GI)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The Medical Instrument Technician (MIT) is a member of the Gastroenterology Procedure Team, assisting physicians and other team members during diagnostic examinations or medical treatment procedures. The role involves proficiency in English, potential probationary period, background/security investigation, and completion of an online onboarding process. A pre-employment physical examination is required, and participation in seasonal influenza and COVID-19 vaccination programs is mandatory. Qualifications include U.S. citizenship, English proficiency, and experience in endoscopic procedures. Certification is desirable but not required. The role involves complex procedures, specimen collection, training of other technicians, and patient care duties.

Civil Engineer

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This text provides information about a Direct Hire Authority (DHA) solicitation for STEM positions and cyber security roles at the U.S. Army IMCOM, Joint Base Lewis-McChord, WA. The position is within the Directorate of Public Works and requires a Bachelor's degree in engineering or equivalent experience. Specialized experience or a Ph.D. in a relevant field is needed. The role involves engineering work for facility repair, minor construction projects, and project management. Additional benefits and requirements for U.S. citizenship, background check, and trial period are mentioned.

CYP Lead

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 06, 2024

Navy Child and Youth Programs (CYP) provides high-quality early care and youth services in various environments. The Youth Director manages a comprehensive youth program, overseeing compliance, fiscal, and programming responsibilities. Employees must pass background checks, physicals, and immunization requirements. Qualifications include knowledge of child development, military regulations, and facility management. A Master's degree or higher in a related field is preferred, or a Bachelor's degree with relevant experience. The role involves supervising staff, communicating effectively, and handling emergencies.

Training Specialist

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This text outlines the requirements and qualifications for a U.S. government position. The role is open to U.S. citizens, status candidates, veterans, and certain land management eligibles. Applicants must pass a background check, register for Selective Service (males born after 12/31/59), and complete an online assessment. They must also have a degree in education or a relevant field, or equivalent experience. Specialized experience is required at GS-12 or GS-13 levels, involving training program development and instructional advising. The position offers a comprehensive benefits package.

Custodial Worker - Pacific Beach

Company: Department of the Navy - Commander, Navy Installations

Location: Pacific Beach, Washington Pacific Beach, Washington

Posted Dec 06, 2024

The job description outlines daily housekeeping duties including dusting, polishing, vacuuming, cleaning bathrooms and kitchen, removing trash, making beds, restocking amenities, and responding to guest requests. Qualifications include knowledge of cleaning procedures, use of cleaning equipment and chemicals, ability to use PMS/POS systems, tool usage, clear English communication, and successful completion of a NACI check. The role involves physical exertion, lifting up to 45 pounds, and may require weekend, holiday, and rotating shifts. No education requirement, salary based on experience. Benefits include a comprehensive package, eligibility depending on position type.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Direct Hire position at the Operating Rooms at Madigan Army Medical Center in JBLM, WA. The role involves assisting with the assembly of surgical equipment, preparing supplies for specific procedures, and sterilizing instruments. Specialized experience of one year or a related graduate degree is required. Other requirements include a valid driver's license, BLS certification, and the ability to lift up to 40 pounds. The position may involve shift work, irregular hours, and a trial period. A comprehensive benefits package is offered.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages