Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Director, Trade and Tax, Federal Govementment Relations

Company: Diageo

Location: Washington, DC

Posted Dec 03, 2024

Diageo, a leading premium alcohol company, is seeking a Federal Government Relations Trade and Tax lead. The role involves developing and delivering policy and advocacy strategy for federal government and international institutions. The successful candidate will have a deep understanding of trade and tax legislation, strong relationship building skills, and the ability to manage multiple tasks. Diageo values diversity and inclusivity, and the role requires a person with a broad range of skills and capabilities. The position reports to the Vice President of Government Relations and offers career-defining opportunities.

Sr. Quality Assurance Engineer II

Company: Fluence

Location: Washington DC

Posted Dec 03, 2024

Fluence is a global market leader in intelligent energy storage and optimization software. They are committed to transforming the way we power our world and provide a sustainable future. The company values diversity, creativity, and adaptability, and offers a range of benefits to its employees.

Multifamily Credit Underwriting and Operations - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Advisor with 6 years of related experience in Multifamily and GSE loan structuring. The role involves 50% governance activities, such as maintaining procedures, building oversight frameworks, managing internal audits, and collaborating with stakeholders. The other 50% is focused on transaction review, advising on risks and costs, and analyzing lending decisions. The ideal candidate will have experience in financial and trend analysis, credit risk assessment, and strong communication skills. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Assistant Manager Continuing Care Operations Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 03, 2024

The role involves managing daily operations in NHS care areas, overseeing Case Management teams and patient services, ensuring quality patient care, and maintaining a positive patient experience. Key responsibilities include operational excellence, patient experience, staff engagement & development, financial stewardship, and compliance & emergency preparedness. The ideal candidate should have a minimum of 2 years of Case Management experience as a nurse, a Bachelor's degree in nursing, and a valid RN license. Preferred qualifications include experience as a clinical lead or supervisor in a long-term care environment and increasingly responsible operations experience.

Summer Intern, Android Apps

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns for its Android application team, written in Kotlin. Interns will work on real production features, receive a paid hourly wage, and be part of exclusive events. The internship is based in D.C., with no housing provided. It's not a guarantee of a full-time job, but past interns have been hired. The Post values diversity and innovation.

Rheumatology Physician - MedStar Washington Hospital Center

Company: MedStar Health

Location: Washington, District of Columbia

Posted Dec 03, 2024

MedStar Health is recruiting a full-time Rheumatologist for a Clinical Educator role at MedStar Washington Hospital Center in Washington, DC. The position offers a competitive salary, benefits, and opportunities for career growth. The candidate must be Board Certified/eligible in Internal Medicine and Rheumatology, and licensed in the District of Columbia. The role involves supervising inpatient consults and outpatient clinic time, and is part of a robust fellowship program.

Automation Lead IRS Experience

Company: Radiant Digital

Location: Washington DC

Posted Dec 03, 2024

The job description involves designing and building test harnesses, developing test automation libraries, and implementing QA processes to improve the overall testing cycle. The role requires participation in testing efforts, meetings, and offshore coordination, as well as building and configuring new interfaces to support testing activities.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Analyst, Policy Research & Intelligence, Global Public Policy

Company: General Motors

Location: Washington, DC

Posted Dec 03, 2024

General Motors' Global Public Policy (GPP) team seeks a Policy Research & Intelligence Analyst for their Global Strategic Initiatives (GSI) team. The role involves generating actionable policy insights for GM leaders, managing a cycle for research and intelligence production, conducting quantitative and qualitative research, stakeholder mapping, and content creation. The ideal candidate holds a Bachelor's Degree with 8+ years of professional experience in relevant fields, possesses strong analytical and communication skills, and thrives in a collaborative environment.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 03, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for candidates with skills in Python, SQL, Excel, and Tableau.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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