Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Enterprise Risk Process Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 22, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is seeking a talented individual to join its eGRC team.

Senior Associate - Quantitative Analyst, Rotational Program

Company: Capital One

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Associate Quantitative Analyst position at Capital One, where the candidate will work on data analysis, modeling, and automation solutions. The company is looking for candidates with strong quantitative analysis skills, experience with Python and R, and a passion for data-driven decision making.

Junior Engagement and Strategy Coordinator

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

The job description is for a Junior Engagement Strategy Coordinator position at Technical Assent, a company that provides services to government and non-profit organizations. The role involves leading engagement efforts, developing strategies, and working with clients to deliver high-quality solutions.

2025 Data Science Undergrad Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is seeking an Undergrad Intern for the Data Science and Artificial Intelligence Department. The position will be based in El Segundo, CA. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Physician - Neuro Behavioralist

Company: MultiCare Health System

Location: Tacoma, Washington

Posted Nov 22, 2024

MultiCare is seeking a board-certified/eligible Neurologist for its thriving practice in the South Puget Sound region. The department offers excellent collegiality with 18 Neurology providers, including subspecialty practices. The role provides a favorable schedule (8a-5p), EMR-EPIC, and a competitive salary range ($287,794 - $319,771). MultiCare values respect, integrity, stewardship, excellence, collaboration, and kindness. Benefits include comprehensive compensation, excellent benefits, generous time off, career growth opportunities, research opportunities, and a wellness program. The Pacific Northwest setting offers breathtaking views.

Program Manager

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The job description is for a Program Manager to manage a contract providing Acquisition Policy Expertise to the Acquisition Policy and Innovation Directorate. The role requires leadership, oversight, and expertise in delivering high-level briefings to senior DoD leaders.

Regional Sales Manager (DMV)

Company: Bisnow Media

Location: Washington DC

Posted Nov 22, 2024

Bisnow is seeking a Regional B2B Business Sales Manager to join their team. The role requires strong sales skills, a passion for building and leading teams, and a deep understanding of the commercial real estate industry. The position comes with an existing high-volume business portfolio and offers a clear path to a player-coach Director role.

Mammography Technologist - Capitol Hill/Seattle - Part-Time

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 22, 2024

The job posting is for a Mammography Technologist position, offering competitive wages with a potential 9% increase and a $10,000 sign-on bonus. The role involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma or GED, a Certified Radiologic Technologist license in Washington, and Basic Life Support certification. Preferred qualifications include one year of mammography experience and state of Washington certification as a Mammography Technologist with American Registry of Mammography Technologists (AART-M) registration.

DoD Process Analyst for Defense Procurement and Operations - Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

Technical Assent is seeking a DoD Process Analyst to work on government programs with strategic importance. The successful candidate will have experience in research, analysis, and communication, and will be able to work independently and as part of a team.

Sales Engineer / Solutions Engineer, Public Sector (FedCiv)

Company: Yubico

Location: Washington DC

Posted Nov 22, 2024

Yubico is a company that specializes in security keys and has a mission to make secure login easy and available for everyone. They offer a range of products and services, including the YubiKey, which is a hardware-based authentication token. Yubico has a strong company culture and values diversity and inclusion. They also offer a range of benefits to their employees, including health insurance, retirement plans, and paid parental leave.

Lead Software Engineer (Data)-3339

Company: Comcast

Location: Washington DC

Posted Nov 22, 2024

The job description is for a technical leader to manage a team responsible for creating and maintaining large-scale Big Data systems. The job requires experience in AdTech software development, Agile development environment, and AWS cloud-based platform.

Assistant Controller

Company: PulteGroup

Location: Washington DC

Posted Nov 22, 2024

The job posting is for an accounting position at PulteGroup, a Fortune 500 company. The job involves assisting with the month-end close process, preparing financial reports, and reviewing journal entries. The company offers a competitive salary range, benefits, and opportunities for professional growth.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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