Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

RN Liaison Nurse SNF Spokane

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Nov 23, 2024

The Care Manager, or Liaison Nurse, will work in two settings on a rotating schedule, focusing on optimal patient health care outcomes and appropriate resource utilization. They will plan discharges and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby facility, and carry a case load in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. Essential responsibilities include ensuring patients meet case management criteria, assessing their physical, mental, financial, and psychosocial status, and developing case management plans with patient goals and outcomes. The Liaison Nurse will collaborate with healthcare professionals, monitor patient responses to interventions, and participate in measuring the effectiveness of the case management program. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

Solutions Analyst II, Remote

Company: Aledade

Location: Washington DC

Posted Nov 23, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care patients to and in thrive value-based care. The company offers innovative care programs, campaign support, and revenue services to help practices succeed.

Spring Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a yearlong program for recent graduates and early career professionals to gain experience in policy research and strategy. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

Operator A - USW 573

Company: TC Energy

Location: Washington DC

Posted Nov 23, 2024

TC Energy is seeking an Operator A to operate and maintain the Chantilly Compressor Station, ensuring efficient and safe operations. The successful candidate will reside within 30 miles of the station and have strong analytical and troubleshooting skills.

Portfolio Lead

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 23, 2024

The job posting is seeking a highly skilled and experienced individual to fill the role of Portfolio Lead, responsible for ensuring exceptional program delivery, customer focus, team leadership, strategic growth, financial performance, and risk management.

WGL - Pipeline Integrity Data Specialist

Company: AltaGas

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Pipeline Data Integrity Specialist at Washington Gas. The job involves performing data integration, quality assurance, and data reporting. The company offers a competitive salary range and comprehensive benefits package.

RN Case Manager - Liaison Nurse (Discharge Planning/UR) 1.0 FTE/Seattle WA (Swedish Cherry Hill) 5K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Swish First Hill Campus in Seattle, WA is offering a $5K sign-on bonus for eligible external hires. The RN Case Manager - Liaison Nurse position involves discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients. The role requires 40 hours per week, Monday through Sunday, with an every-other-weekend rotation. The Care Manager will work in two settings, focusing on optimal patient health outcomes and appropriate resource utilization. They will collaborate with primary care teams, specialty care teams, and medical providers to establish a patient-centered care plan. The position involves assessing patients, developing case management plans, coordinating interventions, and advocating for patient care needs. Basic qualifications include a Bachelor's degree, a Washington RN license, and Basic Life Support certification. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Research Coordinator

Company: Cushman & Wakefield

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Research Coordinator position at Cushman & Wakefield. The role involves supporting the development of local research output and data collection, gathering and entering local market data, and assisting with quarterly statistics and market publications.

Pharmacy Technician (TPT)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 23, 2024

The text describes a job opportunity for a pharmacy technician within the PCC-WA team. The role involves supporting pharmacists in preparing and dispensing medications, performing daily workflow tasks, ensuring patient safety, and staying current with clinical initiatives. Essential responsibilities include typing prescriptions, processing refills, stocking shelves, reconstituting medications, and handling phone calls. The ideal candidate should have a pharmacy technician certification, excellent communication and customer service skills, and the ability to work effectively in a team. Preferred qualifications include prior experience in pharmacy, IV experience, warehouse experience, and knowledge of managed care health systems.

Summer Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a Summer Analyst Associate Program for recent graduates and early career professionals. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

Associate, South Asia

Company: Ankura

Location: Washington DC

Posted Nov 23, 2024

McLarty Associates is seeking a bright and organized individual to serve as an Associate for their South Asia practice. The role involves providing administrative support, project management, and conducting research and analysis. The ideal candidate has a strong background in international relations, international business, or a related field, and is proficient in Office 365 and has strong communication skills.

Director, Marketing Programs

Company: Mattermost

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Director of Marketing Programs who will lead the development, execution, and optimization of multichannel marketing programs. The role requires a strategic thinker with a strong background in campaign management, data-driven decision-making, and team leadership. The position reports to the CMO and involves working closely with cross-functional teams to enhance market position and accelerate business growth.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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