Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Relationship Banker - Northeast Financial Center

Company: Bank of America

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Info Security Analyst - Year Up

Company: Merrill

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a Global Information Security (GIS) professional to support their functions. The role involves analyzing, researching, and implementing information security controls and standards. Key responsibilities include understanding business needs, following standard practices, and supporting team members in specialized GIS functions. The ideal candidate will partner with teams to manage information security risks, interpret security requirements, and promote cybersecurity awareness. The position offers a competitive salary, benefits, and opportunities for career growth. The role is currently benefits eligible with a pay range of $26.34 - $47.70 hourly.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 20, 2024

Equinox Group, a collective of influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is seeking a high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, conducting client assessments, instructing various session types, and collaborating with other departments. The company values a high-performance lifestyle, career advancement, and offers competitive benefits, discounts, and opportunities for growth. The ideal candidate should have a comprehensive Pilates teacher training, excellent customer service skills, and physical abilities for spotting and correcting clients.

RN Clinical Manager - Remote in DC, VA, MD

Company: UnitedHealth Group

Location: Washington, DC

Posted Nov 20, 2024

Optum Home & Community Care, part of the UnitedHealth Group, is offering a role as an RN Clinical Manager for their Optum Dual Special Needs Plan (DSNP) at Home program. The successful candidate will oversee Registered Nurses and Social Worker Case Managers, ensuring clinical outcomes and business operation targets are met. The role involves leading, supervising, and developing a clinical team, participating in day-to-day clinical care, and promoting individual development. The position offers flexibility for remote work in Washington DC, Maryland, or Virginia, with potential for up to 50% travel. Required qualifications include a current unrestricted RN license, 3+ years of related management experience, and proficient computer skills. Preferred qualifications include a BSNC, Certified Case Manager Certification, and knowledge of Medicare Dual (DSNP) and Medicaid environment.

Senior Systems Analyst

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

CACI is seeking a Senior Systems Analyst to support the Civil Rights Division of the DOJ. The ideal candidate will have experience in full stack solution development and implementation. The company offers competitive benefits, learning and development opportunities, and a culture of integrity and trust.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Staff Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Nov 20, 2024

The Staff Software Engineer - Process Automation role at The Washington Post involves managing complex automation technology projects, leading analysis, design, and development of business process automations, and overseeing automation developers. The ideal candidate should have deep expertise in business process automation, RPA, and AI, with experience in Automation Anywhere 360. Strong communication and leadership skills are essential. The role offers competitive compensation, comprehensive benefits, and the opportunity to drive automation across the organization for efficiency gains.

VP of Sales

Company: Socure

Location: Washington DC

Posted Nov 20, 2024

Socure is a company that specializes in digital identity verification and fraud prevention. They have received several awards and have a strong mission to verify 100% of good identities in real-time and eliminate identity fraud on the internet.

Masters Level Therapist - (Child/Adolescent) - Full Time - Port Orchard

Company: Kaiser Permanente

Location: Port Orchard, Washington

Posted Nov 20, 2024

The job involves providing mental health psychotherapy services, including emergency and routine care, assessment, and treatment. The role includes conducting psychosocial assessments, formulating DSM IV diagnoses, and developing treatment goals. The professional is expected to maintain ethical standards, collaborate with a multidisciplinary team, and effectively use clinical systems. Basic qualifications include a Masters degree in behavioral science, relevant licensure, and at least two years of recent psychotherapy experience. Preferred qualifications include experience in managed care settings.

Marketing Manager

Company: CBRE

Location: Washington, DC

Posted Nov 20, 2024

CBRE is seeking a Marketing Manager in Washington D.C. The role involves leading a team, coordinating marketing campaigns, managing daily activities, and developing new business strategies. Key responsibilities include supervising employees, conducting evaluations, mentoring, recruiting, and negotiating vendor pricing. The ideal candidate should have a Bachelor's Degree, proficiency in Adobe Creative Suite, and strong leadership skills. CBRE offers a comprehensive benefits package, 401k, and opportunities for career growth. The minimum salary is $100,000 annually, with a maximum of $110,000, depending on skills and experience.

Family Medicine Physician/Internal Medicine Physician

Company: Northwest Permanente, P.C.

Location: Longview, Washington

Posted Nov 20, 2024

Northwest Permanente, P.C. is recruiting a board-certified or eligible Family Medicine or Internal Medicine physician for their Longview clinic. This self-governed, multi-specialty group of over 1500 professionals serves more than 600,000 members in Oregon and Southwest Washington. They offer collaborative care, excellent opportunities for growth, and a commitment to diversity, inclusion, and equity. The group provides competitive compensation, benefits, and wellness programs, fostering an environment of mutual respect and professional development.

Equity Plan Manager

Company: Danaher Corporation

Location: Washington DC

Posted Nov 20, 2024

The job posting is for an Equity Plan Manager position at Danaher Corporation. The role involves evaluating legislative developments, ensuring compliance, and assisting with executive compensation matters. The company offers a comprehensive package of benefits and a competitive salary range of $120,000 to $140,000.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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