Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Integration Developer (Workfront Fusion)

Company: LeapPoint

Location: Washington DC

Posted Nov 20, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology across the Adobe Experience Cloud ecosystem. As an Adobe Gold Solution Partner, they offer expertise in Adobe-related implementations and integrations. The company is part of Omnicom Precision Marketing Group and offers a telecommute work-from-home position as a SaaS Integration Workfront Fusion Developer. The role involves developing innovative solutions, designing and deploying integrations, and providing expert knowledge on APIs. The company values collaboration, learning, and customer focus, with a unique environment that requires versatility and adaptability.

Cook

Company: Sodexo

Location: Washington, DC

Posted Nov 20, 2024

Sodexo is offering a full-time Cook position at MEDSTAR WASHINGTON HOSPITAL CENTER with varying shifts and competitive pay ranging from $7.25 to $19.50 per hour. The role involves preparing and serving nutritious dishes, reducing food waste, and providing excellent customer service. Successful candidates should be team-oriented, adaptable, reliable, and committed to maintaining a healthy/safe working environment. Sodexo provides a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Nov 20, 2024

KinderCare Learning Companies, the first early childhood education provider to receive the Gallup Exceptional Workplace Award, is seeking teachers to join their team. They offer a variety of early education and child care options, aiming to pave the way for children's lifelong learning journey. Teachers will implement KinderCare's curriculum, create a nurturing environment, and partner with parents. Benefits include competitive pay, discounted child care, medical, dental, and vision coverage, and support for mental health and personal growth. KinderCare is an Equal Opportunity employer, committed to diversity and inclusion.

Maintenance Manager- General/Multi-site

Company: KETTLER

Location: Washington, DC

Posted Nov 20, 2024

KETTLER is seeking a General Maintenance Manager for their community at Chase and Coda on Bryant Street in Washington, DC. The role involves overseeing all maintenance operations, managing staff, and ensuring high resident satisfaction. Responsibilities include coordinating repairs, managing budgets, maintaining records, and conducting safety meetings. The ideal candidate should have 4+ years of maintenance experience, 2+ years of supervisory experience, and expertise in various areas of maintenance. They must possess a valid driver's license, live within 30 minutes of the property, and have excellent communication skills.

Medical Laboratory Scientist

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 20, 2024

The Medical Laboratory Scientist (MLS) role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to moderate and high complexity. The MLS evaluates quality control, instrument, and result data, and correlates lab results to patients' clinical conditions. Other duties include documentation, compliance with regulations, customer service, and overseeing QA activities. Basic qualifications require a bachelor's degree, MLS certificate, and basic life support certification. Preferred qualifications include two years of experience and successful completion of an accredited MLS/MT program.

RN Specialty Care Clinic Float Per Diem Bellevue

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 20, 2024

The job involves providing nursing care to a defined group of patients on an on-call basis, adhering to specific standards and policies. The Registered Nurse is responsible for ongoing assessment, developing care plans, and collaborating with the healthcare team. They must demonstrate effective communication skills, identify learning needs, and participate in educational programs. The role requires a Registered Nurse license in Washington, basic life support certification, and preferred qualifications include ambulatory care experience and a BSN.

Senior Litigation Paralegal Specialist

Company: Guidehouse

Location: Washington, DC

Posted Nov 20, 2024

Guidehouse is seeking a Litigation Paralegal Specialist with an active Top Secret clearance and relevant experience. The role involves providing professional paralegal support to litigation teams, conducting legal research, and assisting with all phases of litigation. The ideal candidate will have a strong understanding of legal research tools, excellent communication skills, and experience with eDiscovery challenges. Guidehouse offers a comprehensive rewards package including medical insurance, retirement plans, and opportunities for professional development.

Senior Software Engineer - Development (FrontEnd)

Company: Kyndryl

Location: Washington DC

Posted Nov 20, 2024

Kyndryl is a company that values innovation, inclusivity, and employee growth. They are looking for talented Frontend Software Engineers to join their team and work on building a more equitable world. The company offers a range of benefits, including a comprehensive benefits package, paid leave, and opportunities for professional development.

Director of Loan Review (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 20, 2024

Fannie Mae is seeking a Director for Enterprise SF Risk - Risk Management. The role involves leading efforts to develop and implement strategic plans for assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will direct a team responsible for determining business areas that pose potential risks, evaluate the impact of proposed risks, and oversee information monitoring processes to reduce risk. They will also drive the implementation of business strategies to succeed in a rapidly evolving environment. Qualifications include a minimum of 8 years of risk, audit, or regulatory experience, experience leading and managing teams, and experience in credit underwriting to support risk oversight activities. A Bachelor's degree or equivalent is required, with a Master's degree preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Laborist (Nocturnist) - OBGYN .6FTE

Company: Valley Medical Center

Location: Renton, Washington

Posted Nov 20, 2024

Valley Medical Center is recruiting a .6FTE Laborist (Nocturnist) for OBGYN. The position involves managing labor, delivery, and ED inpatient consults, with 100.2 12-hour shifts annually. The hospital, located in Renton, Washington, is affiliated with the University of Washington Medicine System and serves over 600,000 residents. It offers competitive compensation, comprehensive benefits, and a supportive work environment. The hospital has received numerous recognitions including being a Center of Excellence in Robotic Surgery, and named as an LGBTQ+ Healthcare Equality Leader.

Desktop Support Technician

Company: Leidos

Location: Washington, DC

Posted Nov 20, 2024

Leidos, a FORTUNE 500 company, is seeking a Desktop Support Technician for Joint Base Anacostia-Bolling, Washington DC. The role involves providing support, repair, and installation for hardware and software, with a focus on a Windows 11 environment. The successful candidate will lead a team, deliver high-quality customer service, and ensure adherence to best practices. They will also collaborate with other technical staff, manage projects, and participate in IT Service Management using Remedy and ServiceNow. Basic qualifications include a high school diploma, 5+ years of relevant experience, DoD-8140 IAT Level 2 certification, and a DoD Secret Security Clearance.

Nurse Practitioner FNP or Physician Assistant PA-C

Company: Lee Company

Location: Washington, DC

Posted Nov 20, 2024

DispatchHealth is hiring Nurse Practitioners and Physician Assistants with acute care experience for their growing team in Washington DC. The role involves delivering comprehensive health assessments, diagnosing and treating complex illnesses, and providing therapeutic interventions in patients' homes. The company values high-quality care, value of delivery model, and patient appreciation. They offer a competitive benefits package and encourage professional growth.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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