Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Deputy Associate Director (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The Office of the Secretary (OST) is responsible for national transportation policy and intermodal transportation. The Office of Intelligence, Security, and Emergency Response within OST develops and executes plans balancing transportation security with safety, mobility, and economic needs. U.S. citizens with specialized experience in policy review, evaluation, and strategic recommendations are eligible to apply. The role involves travel, a government travel card, and a Top Secret/Sensitive Compartmented Information security clearance. A comprehensive benefits package is offered to federal employees.

Supervisory Recreation Specialist - Liberty Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 14, 2024

The text discusses a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). This role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. Key requirements include meeting Federal Employment suitability standards, obtaining certifications in First Aid and CPR, possessing a valid driver's license, and having a degree in Recreation or equivalent specialized experience. The role demands strong leadership, communication skills, and the ability to operate computer software. Benefits of a federal career are also highlighted.

Park Ranger

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Clarkston, Washington Clarkston, Washington

Posted Nov 14, 2024

This is a Direct Hire Authority (DHA) solicitation for a permanent-seasonal position in the Lower Granite Natural Resources Management office in Clarkston, Washington. The role involves monitoring and interacting with visitors, enforcing park rules, and may require shift work, lifting up to 50 lbs, and wearing a uniform. Qualifications include specialized experience or relevant education. The position is seasonal, running from March to November, and may involve 25% TDY or business travel. U.S. citizenship is required, and a one-year trial period may be necessary.

HR Specialist, HR Technology

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for an HR Specialist HR Technology position at FINRA. The job involves supporting the coordination configuration and administration of HRIS business processes, providing technical support, and collaborating with the Technology team. The job also requires a bachelor's degree and a minimum of three years of HRIS experience.

Project Manager - Acquisition (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 14, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business seeking a project manager with strong technical skills and experience in government acquisitions. The ideal candidate will have a bachelor's degree and at least 10 years of experience in quality management and project planning.

Windows Systems Administrator

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a Windows Systems Administrator with a current TSSCI Clearance to provide IT support to the National Security Council. The primary responsibilities include organizing and directing the configuration and operation of information management systems, conducting capacity and performance analysis, and increasing system administrator efficiency and accuracy.

Supervisory Criminal Investigator/Assistant Director

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This job posting is for a Supervisory Criminal Investigator/Assistant Director role in the Bureau of Industry and Security within the Department of Commerce. The position requires U.S. citizenship, a background investigation, and a Top Secret/SCI security clearance. The role involves frequent travel, working on the road, and carrying a firearm. Specialized experience is needed, including directing an investigative organization, managing criminal investigators, coordinating with other agencies, and applying law enforcement techniques. No specific education requirement exists, but ICTAP and CTAP eligibles can apply with certain documents.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 14, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in data management, architecture, and program management. The company is looking for a project manager to oversee various initiatives, including data governance, inventory, and architecture development.

Help Desk Support Specialist

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for a Help Desk Support Specialist who will provide quality desktop support to end users, including complex support for hardware, software, printing, and applications. The job requires a bachelor's degree in Computer Science or related field, with at least two years of related experience or equivalent training and/or work experience.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The job posting is for a Program Analyst position at the IC-13 level. The ideal candidate should have experience in overseeing civil rights, diversity, equity, accessibility, or inclusion laws, policies, or guidance. They must demonstrate the ability to analyze, evaluate, and implement program improvements with stakeholders. All applicants must be U.S. citizens, pass a background investigation, register with Selective Service, and be able to deploy with little notice. The position requires one year of specialized experience equivalent to at least the IC-12 level. Qualifications are based on the ability to demonstrate relevant experience in the resume. No educational substitution is allowed for this position.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This position is in the Office of the Special Envoy for Critical and Emerging Technology (S/TECH), which is a focal point for strategic technology competition and partnerships. U.S. Citizenship is required, and the incumbent must obtain a Top Secret security clearance and pass E-Verify. Applicants need a bachelor's or graduate degree in relevant fields like international law, international relations, or economics. They must also have at least one year of specialized experience equivalent to GS-13 level in the Federal service, involving advising on technology partnerships, making policy recommendations on critical technologies, and evaluating the impact of future technologies on U.S. foreign policy.

Senior Talent Acquisition Advisor

Company: Choice Hotels International

Location: Washington DC

Posted Nov 14, 2024

Choice Hotels is looking for a Senior Talent Acquisition Advisor to lead the full cycle recruiting process, identifying and securing top-tier talent. The role requires a hunter for talent with industry knowledge, communication, and organizational skills. The company offers a competitive salary range of $95,000 to $110,000 and a comprehensive benefits program.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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