Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Systems Engineer II

Company: Barbaricum

Location: Washington DC

Posted Nov 15, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They leverage their expertise in Intelligence Analytics Engineering Mission Support and Communications disciplines to transform the way customers approach complex problem sets. The company is headquartered in Washington DC and has a corporate presence in several other locations. They are currently seeking an experienced Mechanical Engineer to support Naval Surface Warfare Center NSWC Crane.

24-3004: Sr. AI/ML Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 14, 2024

The job posting is for an AIML Architect position at Navitas, a company that provides digital transformation solutions. The role involves advising a private sector customer on the adaptation of Artificial Intelligence and Machine Learning across the enterprise.

Chief of Staff

Company: The Groundwork Collaborative

Location: Washington DC

Posted Nov 14, 2024

The Chief of Staff role at Groundwork Collaborative is a hybrid position that requires a strong background in supporting a senior executive and managing teams. The ideal candidate will have experience on Capitol Hill, process improvement skills, and proficiency in project management and strategic planning.

Graphic Design Specialist

Company: TD SYNNEX

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Graphic Designer with experience in print and digital media to lead the design and implementation of brand communications, campaigns, and strategies. The ideal candidate will have a strong understanding of marketing campaigns and be able to work collaboratively with other teams.

Project Manager - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Nov 15, 2024

Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for a Project Manager with experience in people management, communication, and problem-solving to guide their teams in developing impactful solutions for their Federal clients at the IRS.

UI/UX Designer

Company: Barbaricum

Location: Washington DC

Posted Nov 15, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They are seeking a Senior Project Manager to support the Department of Defense's Chief Data and Artificial Intelligence Officer.

Senior Client Success Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Nov 14, 2024

Rhythm is seeking a Senior Client Success Manager to join their team and cultivate new and existing client relationships. The role requires building strategic relationships, driving growth, and ensuring an unsurpassed customer experience.

Channels Business Development Manager - Federal Agencies

Company: Sonar

Location: Washington DC

Posted Nov 14, 2024

Sonar is a company that helps organizations achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. The company has a strong focus on innovation, teamwork, and continuous learning, and values a safe work culture, work-life balance, and diversity.

Staff Engineer, Software C++ (R2812)

Company: Shield AI

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a software engineer to work on developing advanced technology for autonomous systems. The ideal candidate should have experience in software engineering, artificial intelligence, and robotics. The company is pushing the envelope by applying advanced AI solutions to real hardware systems.

Inside Sales Representative 1-1

Company: Martin's Point Health Care

Location: Washington DC

Posted Nov 14, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The company values its employees and has been certified as a Great Place to Work since 2015.

Learning Consultant

Company: MassMutual

Location: Washington DC

Posted Nov 15, 2024

The Opportunity The Learning Consultant is a key partner in ensuring that learning and development initiatives are aligned with business goals. The role requires a unique ability to begin with a yes mindset and rigorously evaluate if training is the best course of action. The consultant must determine when training is the right answer and when alternative strategies are more suitable.

Cyber Engineers with Secret (clearable to TS/SCI)

Company: TestPros, Inc.

Location: Washington DC

Posted Nov 15, 2024

TestPros is a successful business providing IT technical support services to various customers. They deliver innovative solutions to critical challenges and are seeking a Cybersecurity Engineer to support a Federal cyber security program.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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