Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Retail Merchandise Associate

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 09, 2024

TJ Maxx, with over 1,000 stores, offers a dynamic work environment with diverse products and a commitment to the thrill of the find. The company values customer service, flexibility, and multi-tasking. Benefits include discounts, health insurance, and retirement plans. The starting pay range is $17.50 to $18.00 per hour.

Addiction Therapist (Bachelor's Level)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

The Bachelor's Level Addiction Therapist (AT) provides counseling and treatment services to eligible Veterans with substance use and addiction problems. The position requires a bachelor's degree in drug and alcohol studies or a related behavioral health field, proficiency in written and spoken English, and licensure in Alcohol and Drug Treatment. The therapist must demonstrate knowledge, skills, and abilities in counseling, documentation, and identifying patients in psychological distress.

Loan Specialist (Commercial)

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. Department of Energy (DOE) invites individuals to join the Clean Energy Corps, contributing to the clean energy revolution and combating the climate crisis. Applicants must be U.S. citizens or nationals, undergo background checks, and may need to register for Selective Service. Qualifications include a year of specialized experience in project finance, credit risk analysis, and loan performance monitoring. A Ph.D. or equivalent, or a combination of education and experience, is also acceptable. The role requires submission of a Financial Disclosure Statement and may involve a probationary period. The DOE fosters diversity and inclusivity, and offers a comprehensive benefits package.

Principal - Multifamily Credit Risk Internal Audit (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Principal, Multifamily Credit Risk Internal Audit with 8+ years of experience in audit, control, or risk roles. The role involves providing expertise and thought leadership across risk topics, influencing audit strategy, and developing audit hypotheses. The candidate will serve as a key expert advisor to the Chief Audit Executive, mentor others, and establish high-impact relationships with management, regulators, and external auditors. The position offers flexibility and the opportunity to impact the future of the housing industry.

Irrigation System & Water Pump Repairer

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Clarkston, Washington Clarkston, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a position at the Lower Granite Natural Resources Office, operated by the U.S. Army Corps of Engineers in Clarkston, Washington. The role involves maintaining and overseeing recreation sites and resources. Key requirements include a suitability or fitness determination, mandatory drug testing, pre-employment and annual physical examinations, and obtaining a Class A Commercial Driver's License. The position does not require a specific education qualification. The role involves physical effort, working in various weather conditions, and potential emergency work outside normal hours. US Citizens with relevant experience in irrigation system and water pump repair are encouraged to apply.

Health Technician (Optometry)

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

The job involves supporting an optometrist with both clinical and clerical tasks, including greeting customers, providing vision care, performing basic eye tests, ordering supplies, assisting with eyewear, and collecting patient data. Requirements include passing a pre-employment exam, U.S. citizenship, Selective Service Registration for males born after 1959, and immunizations for measles, rubella, seasonal influenza, and COVID-19. A background check and E-Verify employment verification are necessary. Qualifications require at least one year of specialized experience in managing a medical office for a healthcare professional, including patient contact, instrument operation, and clerical duties. Full vaccination against COVID-19 is mandatory for IHS positions. Federal employees receive a comprehensive benefits package.

Director of Finance and Administration, NSO

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 09, 2024

The National Symphony Orchestra (NSO) is a renowned American orchestra based at The John F. Kennedy Center for the Performing Arts. It's known for its international touring, recordings, broadcasts, and community engagement. The NSO's Music Director, Gianandrea Noseda, is a leading figure in his generation. The orchestra offers classical and pops series, summer performances, and an extensive education program. The Director of Finance and Administration, NSO, is sought to strategize the NSO's growth and financial sustainability, overseeing budgets, financial reports, and personnel policies in collaboration with the Kennedy Center's Finance and HR departments.

AIRCRAFT MECHANIC

Company: Department of the Navy - Naval Air Systems Command

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies through the modified DoD Direct Hire Authority. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted via the flyer. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential Selective Service registration. New hires must pass a physical exam, security clearance, and drug test. Travel, hazardous conditions, and specific certifications are required. Qualifications emphasize quality of experience over length, with a screen-out element focusing on common tasks. No education requirement, but veteran's preference doesn't apply. Rotating shifts, overtime, and incentives may be required.

Medical Records Technician (Coder)

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

This job involves assigning codes to medical procedures for accurate medical records and billing at an ambulatory care health facility. Coding Certification is required, with preference for Certified Professional Coder (CPC) or Certified Coding Specialist (CCS). The role necessitates passing a pre-employment examination, background check, and E-Verify. Vaccinations for Measles, Rubella, Seasonal Influenza, and COVID-19 are mandatory. U.S. Citizenship is required, and Selective Service Registration is needed for males born after 1959. The position is eligible for workplace flexibilities and may offer relocation incentives.

Sheet Metal Mechanic (Roofing)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Architect of the Capitol (AOC) is hiring a journey level Sheet Metal Mechanic for the Assistant Superintendent Tenant Services Division, Sheet Metal Section. The role involves forming, joining, and assembling sheet metal components for air conditioning, heating, ventilation, copper roofs, and kitchen appliances. U.S. citizenship is required, and candidates must pass a drug test. Veterans' preference is given, and eligible veterans must provide proof of eligibility. The position offers a comprehensive benefits package including health insurance, retirement system, paid holidays, sick and annual leave, life insurance, and training opportunities.

Chief, African and Middle Eastern Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a supervisory, non-bargaining unit position in the African and Middle Eastern Division of the Library of Congress. The role involves leading staff towards meeting the Library's vision, mission, and goals, demonstrating flexibility, fostering continuous improvement, and promoting integrity. The position requires extensive experience in library science, knowledge of African and Middle Eastern regions, ability to lead change, supervise diverse workforce, provide program oversight, build coalitions, and communicate effectively. The salary range reflects locality pay adjustments for the Washington, D.C., Metropolitan area, and the position offers a flextime work schedule and full-time tour of duty.

Architect

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an Architect position in the Office of Management, Department of Energy. The role involves planning and managing projects, applying architectural principles to solve a variety of issues. Requirements include U.S. Citizenship, a degree in architecture or related field, and specialized experience in project management, technical reviews, and contractor proposal assistance. The position offers a comprehensive benefits package and fosters a diverse and inclusive workplace.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

Related Pages