Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Multifamily Commercial Real Estate Risk Management Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Multifamily Commercial Real Estate Risk Management Senior Associate. The role involves assessing and identifying potential risks to the enterprise, evaluating the impact of proposed risks, monitoring and reporting on risk reduction processes, and partnering with the team to review business strategies. The ideal candidate will have 2 years of relevant experience in risk assessment and management, relationship management, and strong analytical skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package. The hiring range for this role is between 92000 and 120000.

Senior Security Engineer

Company: Merrill

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Security Engineer with 8+ years of IT Engineering experience. The role involves leading security engineering efforts, serving as a subject matter expert, and delivering enterprise security capabilities. Responsibilities include defining milestones, mentoring engineers, and managing risks. The ideal candidate should have excellent technical communication skills, security development experience, and cloud knowledge. Benefits include competitive salary, discretionary incentive eligibility, and industry-leading benefits.

Public Utilities Specialist (Settlement Analyst)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 09, 2024

The text describes a job opening for a Settlements Analyst at Bonneville Power Administration (BPA). The role involves validating settlement values, constructing shadow settlements, and managing disputes with CAISO or BPA customers. The position is located in Vancouver, WA, known for its outdoor activities and nature parks. The ideal candidate should have experience in using automated systems for data retrieval, reconciliation, or validation, and conducting research or quantitative analysis to resolve discrepancies in market transactions. A Master's degree or equivalent, or a combination of education and experience, is required. Experience in an Energy Imbalance Market is preferred. The job offers a comprehensive benefits package and a positive work environment.

Staff Accountant

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The job posting is for a Staff Accountant position at the Departmental Offices, Domestic Finance - Financial Markets, Office of Federal Lending. The role involves processing, certifying, recording, and reporting administrative receipts and expenditures in compliance with regulations. Key requirements include being a U.S. Citizen or National, undergoing a Public Trust - Background Investigation, and complying with federal ethics laws. Specialized experience is required, with varying levels of experience needed for GS-9, GS-11, and GS-12 grade levels. The position also offers benefits like competitive salaries, bonuses, and a retirement program.

Medical Laboratory Scientist

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 09, 2024

The MLS role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to high complexity. This includes quality control, instrument maintenance, and troubleshooting. The MLS is responsible for documentation, monitoring supplies, and ensuring compliance with regulatory requirements. They also handle customer service, data entry, and may oversee QA activities, method evaluation, and new procedure implementation. Basic qualifications include a Bachelor's degree, MLS certificate, and basic computer skills. Preferred qualifications include 2 years of generalist experience and successful completion of an accredited MLS/MT program.

Licensed Professional Mental Health Counselor (BHIP) Therapist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Nov 09, 2024

This job posting is for a Senior Licensed Professional Mental Health Counselor (LPMHC) position at the VA, requiring a master's or doctoral degree in a related field and full, current, unrestricted license. The role involves treating patients with complex needs, providing clinical consultation, and supervising trainees. The position offers benefits like education reimbursement through EDRP, vaccination requirements, and a comprehensive federal benefits package.

RN Medical Surgical Telemetry 3-12 Hour Days New Contract Differentials Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job posting is for a Medical Surgical Telemetry position with 3-12 hour day shifts, rotating weekends, and holidays. The role involves providing nursing care to patients, adhering to Kaiser Foundation Health Plan of Washington's ambulatory Nursing Care Standards, and collaborating with the healthcare team. The RN will assess, plan, implement, and evaluate care, and communicate effectively with patients and their families. The position requires a minimum of Med Surg, Tele, or Long-Term Acute Care experience, or willingness to train. BLS and ACLS certifications are required, with ACLS needed within 30 days of start. The role involves working with a diverse patient population, including adults from PACU and ED requiring extended observation/admission, and direct admits. The job offers competitive differentials for acuity, location, and weekend work.

Budget Analyst

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a financial management position in the Department of Defense. The role involves budget and accounting functions for various projects including hydropower, recreation, navigation, fisheries, natural resources, wildlife, and administrative sections. The position requires a valid driver's license and is a FINANCIAL MANAGEMENT Level 2 Certified position. Qualifications include specialized experience in budget formulation, justification, and presentation, or a combination of education and experience. GS-07 and GS-09 positions are available, with different specialized experience requirements.

CASE DEVELOPMENT ANALYST

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details various requirements for applicants, including US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearances. The position may require travel and adherence to the Defense Acquisition Workforce Improvement Act. Applicants must have at least one year of specialized experience in FMS policies and procedures, BPS, and Title 10/22 requirements. The position is covered by the Department of Defense Priority Placement Program, and certain incentives may be authorized.

Recreation Assistant - Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The successful candidate must be a responsible individual with a pleasant attitude, capable of handling cash transactions, and learning CPR, First Aid, and AED training. The position requires flexibility for special events, weekends, and holidays, and involves considerable physical activities. The salary is dependent on experience and education, and benefits include a comprehensive package designed to make a federal career rewarding.

Senior Social Worker BHIP Therapist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Nov 09, 2024

This job posting details the requirements and qualifications for a Senior Social Worker position at the VA, eligible for the EDRP (Education Debt Reduction Program). The role involves working with veterans, requiring a master's degree in social work, and proficiency in English. Key responsibilities include providing specialized social work services, developing treatment methods, and offering consultation. The position is in the Excepted Service and does not confer competitive status. Benefits include a comprehensive package, and vaccination against COVID-19 is mandatory.

Physician - Medical Oncology

Company: MultiCare Health System

Location: Spokane, Washington

Posted Nov 09, 2024

MultiCare Health System is seeking a full-time medical oncologist to join their thriving practice at Rockwood Clinic in Spokane, Washington. The MultiCare Cancer Institute, a physician-led institute, offers a dynamic range of meaningful careers, growth opportunities, safe workplaces, and flexible schedules. The institute diagnoses and treats over 6,000 new cancer cases annually across Washington state. The position offers a 2-year annual salary guarantee of $470,000, research opportunities, and a competitive compensation package including sign-on and relocation bonuses. Spokane provides a vibrant community with endless activities, an accessible downtown, and access to education. MultiCare is known for its patient-centric approach, mission-driven values, and employee-centric culture.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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