Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Division Counsel (Tax Exempt and Government Entities)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Office of Chief Counsel, IRS, is recruiting dedicated individuals to uphold taxpayer rights with integrity, offering correct and impartial interpretation of internal revenue laws. The role of Division Counsel (TEGE) requires an LL.B. or J.D. from an ABA-accredited law school, active bar membership, and 7 years of professional tax law experience. Applicants must demonstrate leadership, strategic change, people management, results-driven approach, business acumen, and coalition-building skills. Additional desirable qualifications include understanding of IRS operations and Treasury Department.

Clinical Psychologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a Direct Hire position with Defense Health Agency, Army Medical Center Madigan, Department of Medicine, Internal Medicine Services in Tacoma, Washington. The role is for a Clinical Psychologist requiring a Doctoral Degree in Clinical Psychology and one year of specialized experience in psychological evaluations, treatment plans, and counseling. A current, active, valid, and unrestricted clinical license is mandatory. The position involves potential for random testing, mandatory seasonal influenza vaccination, and a one-year probationary period. Benefits include a comprehensive package, but a PCS move is not authorized.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

The text describes a job opening at the Department of Health Agency, Puget Sound Market, Madigan Army Medical Center, Joint Base Lewis-McChord, Washington. The positions are in the Department of Surgery, Urology Services, and Dir. of Nursing, Operating Room. This is a Direct Hire Solicitation. The role requires specialized experience in assisting the medical surgical team in the operating room, including preparing and screening patients for surgery, and passing medical instruments or drugs during surgery. The job involves working on-call, shift work, and is designated 'Mission Essential'. It requires Basic Life Support training, annual seasonal influenza vaccinations, and a pre-employment physical examination. The position is subject to a background investigation and a one-year probationary period. U.S. citizenship is required.

Criminal Investigator (RA)

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Secret Service is recruiting retirees from FERS or CSRS to share their knowledge and experience with the current workforce. The Criminal Investigator's mission involves critical protective and investigative assignments, upholding traditions of honor, integrity, and excellence. Requirements include U.S. citizenship, Top-Secret Tier 5 clearance, drug test, credit check, polygraph examination, travel, valid driver's license, firearm proficiency, physical fitness, and medical examination. Qualifications include one year of specialized experience in coordinating complex protection assignments. This is an open continuous announcement with a first cut-off date of October 18, 2024.

Chief Data and Analytics Officer

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Internal Revenue Service (IRS), a bureau of the Department of the Treasury, seeks applicants for a senior position. The role requires U.S. citizenship, geographical mobility, and completion of a one-year probationary period. Applicants must pass a background check, including an FBI criminal history record check and a NACI or equivalent. They must also complete a Personal Identity Verification process and file a Confidential Financial Disclosure Report. The position necessitates leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Applicants must submit a written narrative addressing each ECQ separately, providing at least two examples per ECQ.

Engineering Technician (Mechanical)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Architect of the Capitol is seeking a Developmental Engineer for the Office of the Chief of Operations, Capitol Power Plant. The role involves monitoring steam generation equipment and overseeing contractor-performed maintenance work. Candidates must be U.S. citizens or eligible non-citizens, pass a drug test and background check, and meet OPM qualification requirements. A Bachelor's Degree in Mechanical Engineering (or related field) from an ABET-accredited institution is required. Specialized experience ranges from 1-10 years, depending on the grade level (GS-9 to GS-12). The position offers a comprehensive benefits package, including health insurance, retirement system, paid leave, and training opportunities.

Nurse Practitioner Family Medicine (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Nov 09, 2024

Kadlec Family Medicine Residency in Richland, WA is recruiting a Family Medicine Nurse Practitioner for a full-time clinical role. The position offers the opportunity to shape future physicians' careers, positively impact patient care, and contribute to community health. KFMR, operated by Kadlec Regional Medical Center and affiliated with Providence Health and Services, provides a state-of-the-art facility and collaborative resources. The mission is to prepare leaders in comprehensive, compassionate family medicine and improve regional access to primary care. Compensation ranges from $123,866 to $167,688 per year, including incentives. The role requires 2 years post-graduate experience and teaching/precepting experience is preferred. The schedule is Monday to Friday with protected time for administrative duties. The position involves clinical practice, teaching, educational activities, and administrative tasks. Kadlec Clinic, part of the Tri-Cities area network, offers a supportive environment with high employee satisfaction ratings. Richland, the location, provides outdoor recreation, excellent education, and a rich industrial landscape.

ADVANCED PRACTICE NURSE (NURSE ANESTHETIST)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This text describes a job posting for a Nurse Anesthetist position at Madigan Army Medical Center, Department of Surgery in Tacoma, WA. The role requires shift work, including evenings, weekends, holidays, and special situations. It necessitates a Childcare Background Check (CNACI) due to contact with children. Other requirements include a pre-placement medical examination, consent to seasonal influenza vaccinations, and a signed statement for random drug testing. The position mandates Basic Life Support (BLS) certification and fulfillment of credentialing requirements. Educationally, a graduate or higher level degree from an accredited professional nursing educational program in Nurse Anesthetist is required, along with a current, active, full, and unrestricted license or registration as a professional nurse in the specialty of Nurse Anesthetist. One or more full years of professional nursing experience, specifically administering anesthetics and monitoring patients, is also required.

RN Wound Care Educator Masters Hybrid Washington

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 09, 2024

The job involves designing, developing, and delivering education programs to support knowledge and skills across the continuum of care. The role includes creating training for key initiatives in quality, redesign, practice improvement, and internalization of services. The individual will be responsible for new hire orientation and ongoing staff training, as well as recruitment and retention strategies. They will also provide consultation and leadership to clinical teams in staff orientation, training, and selection. The role requires a Masters degree in nursing or a related field, a Registered Nurse license, and significant clinical experience. Preferred qualifications include additional years of ambulatory care experience, advanced clinical expertise, and familiarity with leveraging technology for enhanced adult learning.

Public Affairs Specialist

Company: Department of Housing and Urban Development - Office of Healthy Homes and Lead Hazard Control

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Housing and Urban Development's Office of Lead Hazard Control and Healthy Homes is seeking applicants for a position in Washington, D.C. The role requires U.S. citizenship, a background investigation, and Direct Deposit for salary. Specialized experience is needed, including participating in public health education campaigns, leading initiatives for service excellence and employee engagement, and communicating with high-level officials for GS-14, and supporting such initiatives and reviewing written products for GS-13. No education requirement is specified. The position is exempt from FLSA and offers flexible work schedules. HUD employees are subject to ethics laws and restrictions.

HUMAN INTELLIGENCE CAREER FIELD (ENTRY LEVEL) - FEBRUARY 2025 VIRTUAL HIRING EVENT

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interests. It also details the requirements and conditions of employment, such as U.S. citizenship, drug test, and security investigation. Applicants must meet qualifications including education, language skills, certifications, and experience. They will be assessed against mandatory assessment factors and must complete a two-year trial period. The agency offers a comprehensive benefits package to federal employees, including health insurance, retirement plans, and paid time off.

Nurse Practitioner Family Medicine (Providence Medical Group - Eastern Washington)

Company: Providence

Location: Spokane Valley, Washington

Posted Nov 09, 2024

Providence Medical Group is recruiting a full-time nurse practitioner for their North Pines Primary Care Clinic in Spokane Valley, Washington. The role involves delivering patient-centered care in a team-based model, collaborating with various healthcare professionals. Ideal candidates should be flexible and open to innovative care strategies. Providence offers comprehensive benefits, competitive compensation, and qualifies for public service loan repayment programs. The Spokane metropolitan area, where the clinic is located, provides a high quality of life with clean air, water, affordable housing, and outdoor activities.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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