Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Cook (CYS) NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The Child Development Center at Joint Base Lewis-McChord, WA is offering a Regular Full-Time position with benefits and a $1,000 retention bonus after 6 months. The role involves working in kitchen areas, requiring the ability to lift up to 40 lbs. and stand for extended periods. Applicants must be at least 18, have 6 months of related experience, and pass background checks. The position is open to U.S. Citizens and Non-Citizens within the local commuting area, including incoming military spouses and ISMP preference eligible candidates.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job posting is for a Radiology position that offers a $10,000 sign-on bonus and involves providing radiology services to patients. The role requires performing quality general radiographic and specialty images, positioning patients, and maintaining diagnostic equipment. The successful candidate will demonstrate strong communication skills, adhere to radiation safety practices, and provide excellent customer service to patients, physicians, and staff. Basic qualifications include graduation from an accredited radiologic technology program and certification as a Radiologic Technologist in Washington. Preferred qualifications include one year of direct experience with diagnostic procedures.

Customer Success Analyst, Government

Company: Predata

Location: Washington, DC

Posted Nov 09, 2024

Predata, a predictive analytics startup, is seeking a Customer Success Analyst for its Government Team in Washington, D.C. The role involves supporting customers in using the Predata platform, demonstrating its capabilities to prospective clients, and collaborating with various teams to develop product features. The ideal candidate should have a degree in a related field, 2-5 years of experience in the national security space, strong international affairs background, and teaching/training experience. Competitive compensation and benefits package is offered.

Federal - Agile / Technical Coach

Company: Accenture

Location: Washington, DC

Posted Nov 09, 2024

The Agile Coach will lead a Scaled Agile Framework (SAFe) transformation in pilots, enhancing release management via DevOps and other technical skills. Key responsibilities include providing Agile coaching for LEAN Agile methodology adoption across 22 subsystem teams, accelerating value delivery through robust DevOps practices, and identifying improvements in coding and design processes. The role requires a minimum of 5 years in Agile, with certifications like Safe SAFe, SPC, or Release Train Engineer. US Citizenship is mandatory. Bonus points for DevOps experience.

Property Accountant

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A local startup seeks a well-established Property Accountant for rapid expansion. The ideal candidate should have a relevant degree, experience, and a positive attitude. Responsibilities include journal entries, bank reconciliations, rent postings, and reporting. The role also involves assisting with audits and ad hoc requests.

Prior Authorizations Specialist

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A client specializing in Oncology is seeking a candidate for Prior Authorizations and Financial Clearance. Prior experience in Oncology is not mandatory, but knowledge of health insurances and prior authorizations is required. The role offers a pay rate of up to $24/hour and can be performed in Bethesda, Silver Spring, or Germantown offices. At least 1 year of experience in prior authorization/pre certification/financial clearance and working knowledge of government and commercial insurances are necessary. Experience with Oncology, Radiology, or Infusion is a plus but not required.

Attorney-Advisor (General)

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an attorney position in the Office of the General Counsel, Office of Personnel Management (OPM). The role involves providing legal advice and representation to OPM leaders on a wide range of issues. The ideal candidate must be a U.S. Citizen or National, registered for Selective Service (if applicable), and an active member in good standing of the Bar. Basic qualifications include a J.D. from an ABA-accredited law school, upper third academic standing, and significant legal work experience. Preferred qualifications include experience with Federal Employee Health Benefits program, strong communication skills, and the ability to work independently and as a team.

Senior Government Accountant, AR

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A Staff Accountant position is available at a global infrastructure company in Bellevue, WA. The role involves job costing, AR and invoice processing, review of cost and government compliance, preparation and monitoring of reporting and AR, and assistance with month end close and reconciliations. The ideal candidate should have a minimum of 2 years of accounting experience, a Bachelor's degree in Accounting or Finance, experience with federal government billing, project accounting or Accounts Receivables in a manufacturing, construction, engineering, or related industry, and strong proficiency with large amounts of data, Microsoft Excel, and accounting systems.

SQL Developer

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

The job posting is for a SQL Server Developer position, requiring expertise in designing and developing large scale database schemas, stored procedures, and processes. The role involves working with clients to understand data needs, implementing advanced ETL processes, and assisting in database migrations. The ideal candidate should have experience with Microsoft SQL Server 2005/2008/2012, understanding of advanced SQL Server features, and proficiency with dynamic SQL. Strong organizational, problem-solving, and communication skills are essential, along with the ability to work in an agile environment and manage multiple projects.

Cook (CYS) NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The Child Development Center at Joint Base Lewis-McChord, WA is offering a Regular Part-Time position with a minimum work week of 20 hours and eligibility for benefits. The position requires at least 6 months of work experience directly related to the duties, including skill in working with professional kitchen appliances and equipment. A $1,000 retention bonus is offered after 6 months of employment. The job involves continual standing and walking, frequent stooping, reaching, pushing, pulling, and bending. It's important to note that the work is performed in kitchen areas which can be hot and noisy, and employees may be required to work evenings, weekends, and irregular hours. Satisfactory completion of pre-employment background checks and a Childcare Tier 1 background investigation is mandatory.

Nurse (Clinical/Critical Care)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority solicitation for a Nurse position in the Department of Nursing Neonatal Intensive Care Unit at Madigan Army Medical Center. The role requires a graduate or higher level degree in nursing, active license, and at least one year of professional nursing experience in providing care to critically ill neonatal patients. Additional requirements include potential for on-call work, rotating shifts, and mission-essential duties. A background investigation, security clearance, and various certifications are necessary. The position may offer salary negotiation for new federal employees and a recruitment incentive.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

Addison Group is currently recruiting for an Administrative Assistant position in Washington, DC. The role involves providing general administrative support, managing office logistics, and assisting supervisors with meetings. Qualifications include a Bachelor's degree or equivalent experience, familiarity with office equipment and Microsoft Office, and strong customer service skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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