Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Restaurant Host - NED's Club Washington DC

Company: Soho House

Location: Washington, DC

Posted Nov 08, 2024

The Ned's Club Washington DC is seeking a Restaurant Host to provide exclusive service to members and guests. The role involves welcoming and settling members, handling reservations, collaborating with the membership relations team, and building rapport with members. The ideal candidate should have strong rapport building skills, a bright personality, and a calm demeanor. The Ned offers a competitive salary, benefits, and opportunities for career development.

Medical Assistant-Urgent Care Float Pool-Per Diem-Bellevue

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 08, 2024

Kaiser Permanente Washington is offering competitive wages with a recent 12% increase for SEIU represented roles. The company is growing and committed to its employees, providing a positive work environment that fosters collaboration and diversity. Medical Assistants play a critical role in delivering exceptional patient care, working alongside a world-class team. Essential responsibilities include collecting patient data, determining visit purposes, and communicating effectively with patients and team members. Basic qualifications include a high school diploma, graduation from an accredited medical assistant program, and an Interim Medical Assistant Certificate in Washington.

Teller - Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking a Teller in their Consumer, Small & Business Banking division. The role involves supporting customer engagement, processing transactions, and educating customers on digital solutions. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and cash handling skills. Benefits include a competitive salary, robust benefits package, and programs for work-life balance.

Unregistered Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 08, 2024

The job involves operating radiology equipment under supervision, producing radiographic images, and performing related procedures. The role requires documenting quality control, assessing patient needs, and communicating effectively. The candidate must be enrolled in a certified Radiology Technology program, have a high school diploma or GED, and be a Registered Radiologic Technologist in Washington within 6 months of hire. Basic Life Support certification is required within 3 months of hire. The job involves creating CDs of images, faxing reports, preparing examination rooms, and reviewing orders. The candidate must have good academic standing, be enrolled in an approved RT program, and possess basic keyboarding skills, organizational skills, and multitasking abilities.

Strategic Sales Specialist

Company: ADP

Location: Fort Washington, PA

Posted Nov 08, 2024

ADP is seeking a Sales Representative for Human Resources Outsourcing (HRO). The role involves closing sales, winning new business, and cultivating relationships with HR decision-makers. The successful candidate will join an award-winning training program and a collaborative sales team. They will sell high-quality benefits offerings across the hire-to-retire spectrum, managing multiple sales processes simultaneously. The position offers industry-leading compensation, benefits, and opportunities for career advancement. ADP, a global leader in HR technology, values an inclusive culture and offers ongoing training, development, and mentorship opportunities.

Senior Product Portfolio Lead - Cybersecurity

Company: Merrill

Location: Washington, DC

Posted Nov 08, 2024

Bank of America is seeking a Senior Product Portfolio Lead for their Cyber Security Product Management team. The role involves leading a product team, driving product strategy for multiple cybersecurity capabilities, and ensuring a seamless and secure user experience. The ideal candidate should have 7+ years of experience in Product Management, a strong understanding of Cybersecurity concepts, and exceptional interpersonal skills. They will collaborate with business and technology stakeholders, oversee initiative planning, and manage third parties. The position offers a competitive salary and benefits, with opportunities for career growth and making a significant impact in the field of cybersecurity.

MANAGING DIRECTOR COMMUNICATIONS

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Managing Director, Communications. The role involves developing and implementing communication strategies to promote DFC's mission, values, and objectives to key stakeholders. Requirements include U.S. citizenship, potential security clearance, and relevant experience. No specific education requirement is stated. Career transition assistance programs and veterans' preference are available. The position offers a flexible work schedule, telework suitability, and comprehensive benefits package.

Medical. Laboratory Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 08, 2024

The MLT role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to high complexity. This includes quality control, instrument maintenance, and troubleshooting. MLTs are responsible for documentation, customer service, and computer data entry. They also participate in performance improvement activities and may oversee lab assistants. Basic qualifications include an Associates degree in a laboratory science or equivalent, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT.

Occupational Medicine Officer

Company: U.S. Army 6th Medical Recruiting Battalion

Location: Seattle, Washington

Posted Nov 08, 2024

The text describes the role of an Occupational Medicine Officer in the Army Reserve, emphasizing the opportunity to serve the nation's defenders, practice medicine in various settings, and benefit from a competitive package including travel, retirement, healthcare, and shopping privileges. Eligibility requires a medical degree, occupational medicine training, U.S. license, board certification eligibility, age between 21-47, U.S. citizenship or permanent residency.

Laboratory Assistant

Company: Kaiser Permanente

Location: Lynnwood, Washington

Posted Nov 08, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. They may also handle analytic and post-analytic phases of waived testing. Duties encompass customer service, data entry, and maintaining workplace cleanliness. The role requires documentation of all activities, monitoring supplies, and compliance with safety and lab testing regulations. Essential responsibilities include specimen collection, processing, and computer data entry. They also participate in performance improvement activities, perform maintenance, and may conduct waived testing and EKG testing. The role requires basic computer skills, good communication, customer service, and problem-solving skills. Basic Life Support certification is required within 3 months of hire. A High School Diploma or GED is necessary, along with a Medical Assistant Phlebotomist Certificate (Washington) within 6 months of hire. Preferred qualifications include recent completion of a phlebotomy program or relevant experience.

Associate Personal Banker

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer experience, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. Benefits include competitive salary, robust benefits package, and programs for work-life balance.

Social Worker (MSW) - Discharge Planning/Case Management

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 08, 2024

This job posting is for a Clinical Social Worker position, offering a variable schedule from Monday to Friday with alternating weekends. The role involves providing comprehensive social work services in primary care or home health settings, including patient evaluation, care team support, and coordination. Responsibilities encompass psychosocial assessments, counseling, teaching, and resource brokering. The ideal candidate should have a Masters in Social Work, relevant licensure, and at least one year of experience. Excellent communication skills, teamwork, and commitment to diversity are essential. Preferred qualifications include post-masters experience, care coordination in managed care systems, and familiarity with electronic charting.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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