Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Senior Technology Strategist-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Nov 08, 2024

Deloitte is seeking an experienced technology solutions professional with 10+ years in developing and executing technology strategy. The role involves comprehensive project management, strategic technology planning, and collaboration with various business units and IT teams. The ideal candidate should have a Bachelor's degree, active Top Secret security clearance, and experience in managing projects within a consulting environment. Deloitte offers a competitive wage range of $126,000 to $210,000, along with a broad range of benefits and opportunities for professional development.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 08, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Director of Loan Review (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 08, 2024

Fannie Mae is seeking a Director for Enterprise SF Risk - Risk Management. The role involves leading efforts to develop and implement strategic plans for assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will direct a team responsible for determining business areas that pose potential risks, evaluate the impact of proposed risks, and oversee information monitoring processes to reduce risk. They will also drive the implementation of business strategies to succeed in a rapidly evolving environment. Qualifications include a minimum of 8 years of risk, audit, or regulatory experience, experience leading and managing teams, and experience in credit underwriting to support risk oversight activities. A Bachelor's degree or equivalent is required, with a Master's degree preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Dermatologist Opening in Arlington & Everett, WA - High Comp, Bonuses, and Benefits

Company: Frontier Dermatology

Location: Arlington, Washington

Posted Nov 08, 2024

Frontier Dermatology (FD) is recruiting a full-time BC/BE Dermatologist for its expanding practice in Arlington, WA (Smokey Point) and Everett, WA. These Pacific Northwest cities offer a blend of urban and rural charm, with Everett known for its maritime history and Boeing's aerospace plant, and Arlington for its close-knit community and outdoor adventure. Both cities provide excellent schools and easy access to Seattle. FD is physician-owned and led, offering a hybrid practice model, partnership track, comprehensive services, teaching opportunities, and cutting-edge collaboration. Benefits include competitive compensation, sign-on bonus, relocation allowance, and a focus on equity, inclusion, and diversity.

Pharmacy Technician - Pharmacy Contact Center

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 08, 2024

The Kaiser Permanente Pharmacy Technician role involves supporting the daily workflow of the pharmacy, including typing and processing prescriptions, counting and pouring medications, stocking shelves, and handling phone calls. The role requires ensuring timely and appropriate distribution of drug therapy, maintaining patient safety, and providing excellent customer service. Basic qualifications include completion of an approved pharmacy technician training program and certification. Preferred qualifications include prior experience and knowledge in pharmaceutical calculations, drug identification, and common uses.

Critical Care Intensivist Physician

Company: CommonSpirit Health

Location: Silverdale, Washington

Posted Nov 08, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is dedicated to delivering top-quality care and exceptional patient experience. The new system, with nearly 300 sites of care including 11 hospitals and 5000 physicians, aims to significantly impact community health. St. Michael Medical Center in Silverdale, Washington, offers a full-time Critical Care opportunity for Pulmonary-Critical Care Medicine or Critical Care Medicine specialists. The hospital boasts a $500 million expansion, 248 single-occupancy rooms, 36 ICU beds, a Level III Trauma Center, and advanced medical facilities.

Recreation Aid (Community Center)

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Nov 08, 2024

This job posting is for a flexible (intermittent) position at the 92 Force Support Squadron / Red Morgan Community Center. The role involves assisting in the operation and maintenance of indoor and outdoor recreational facilities. The position requires practical knowledge of recreational activities, rules, and procedures. A background investigation with favorable results is necessary. The role may involve working days, nights, weekends, and holidays. No experience is required but desirable skills include handling cash and maintaining recreational equipment. U.S. Citizens and certain non-U.S. Nationals are eligible to apply. Direct deposit and E-Verify are required. This is a Nonappropriated Fund (NAF) position under Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Senior Product Portfolio Lead - Cybersecurity

Company: Bank of America

Location: Washington, DC

Posted Nov 08, 2024

Bank of America is seeking a Senior Product Portfolio Lead for their Cyber Security Product Management team. The role involves leading a product team, driving product strategy for multiple cybersecurity capabilities, and ensuring a seamless and secure user experience. The ideal candidate should have 7+ years of experience in Product Management, a strong understanding of Cybersecurity concepts, and exceptional interpersonal skills. They will collaborate with business and technology stakeholders, oversee initiative planning, and manage third parties. The position offers a competitive salary and benefits, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Assistant General Counsel, Vice President- WIM Mortgage

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking an Assistant General Counsel, Vice President to support mortgage and consumer lending initiatives within the Wealth and Investment Management Division of the Legal Department. The role involves leading complex initiatives, serving as a legal advisor, identifying and analyzing complex legal issues, and developing strategic business initiatives. The ideal candidate should have 5+ years of law experience, active state bar membership, and expertise in mortgage and consumer lending laws.

Producer, Big Take Podcast (8 Month Contract)

Company: Bloomberg LP

Location: Washington, DC

Posted Nov 08, 2024

Bloomberg Media is seeking a seasoned journalist and podcast producer for its ambitious podcast franchise, The Big Take. The role involves producing podcast episodes, writing episodes with guidance from editors, booking and prepping interviews, and attending newsroom desk meetings. The ideal candidate should have 5+ years of journalism experience, audio reporting or producing experience, and a demonstrated ability to write podcast episodes. Experience in Audition, business and financial news, and narrative storytelling is a plus. The company offers a competitive salary range of $50 - $65 hourly, along with comprehensive benefits.

Associate Psychosocial Professional, Full Time - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 08, 2024

The role involves providing a wide range of clinical psychosocial services under supervision, including evaluation, counseling, education, advocacy, and resource brokering. The individual will collaborate with various healthcare professionals to plan and direct individual patient treatment programs. They will also develop, implement, and evaluate care plans for members with mental or addiction illnesses. The role requires excellent interpersonal and communication skills, knowledge of DSM-V TR, and experience in assessing and treating psychosocial needs. Full licensure is expected within 3-4 years of hire.

Staff Nurse - Obstetrics/Gynecology (40 hours Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 08, 2024

The company is committed to its employees, offering competitive wages with potential increases of up to 15%. The job role involves providing nursing care to patients, adhering to specific standards and policies. Responsibilities include ongoing assessment of patient needs, developing care plans, and collaborating with the healthcare team. The RN is expected to communicate effectively with patients and families, identify educational needs, and promote health and preventive measures. Basic qualifications include an Associate's degree in Nursing, a Registered Nurse license, and Basic Life Support certification.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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