Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Federal Enterprise Account Manager- Strategic Accounts (DC Metro)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a job role for an Enterprise Account Manager requiring sales expertise in enterprise accounts, collaboration with partners like IBM and RedHat, and experience in specific government sectors. It outlines responsibilities such as pipeline generation, customer adoption, and strategic sales, along with educational and technical requirements.

Technology Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job posting highlights IBM's opportunity to work on transformative technologies and prestigious events like The Masters and Wimbledon. The role emphasizes collaboration, innovation, and delivering impactful digital fan experiences through project management and cross-functional teamwork.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise in SAP systems, responsibilities such as system configuration, issue resolution, and testing, along with requirements for a bachelor's degree and experience in SAP projects.

Product Manager

Company: IBM

Location: Kochi, IN

Posted Dec 15, 2025

Turbonomic's automation platform helps IT organizations transform by enabling full-stack automation for application performance and policy compliance. The role of a Technical Product Manager involves driving growth strategies, designing freemium offerings, and collaborating across teams to solve enterprise IT challenges.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job posting highlights a Product Management role at IBM Cloud, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities, required skills, and a positive outlook for candidates interested in technology and leadership.

Application Developer-Microsoft Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. It outlines responsibilities like software development, integration tasks, and collaboration with clients. Required skills include SAP BTP, Microsoft BizTalk, and cloud platform expertise, with preferred experience in SAP HANA Cloud and API testing tools.

Package Consultant-SAP HANA FIN FICA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global innovators. It highlights opportunities to work on hybrid cloud and AI projects, with responsibilities including SAP FICA implementation and project leadership. Required qualifications emphasize technical expertise in SAP Hana and experience with configuration, testing, and post-go-live support.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Procurement Professional role at IBM with responsibilities including sourcing goods/services, managing vendor relationships, and ensuring compliance. It emphasizes collaboration, problem-solving, and technical skills in ERP tools, while highlighting opportunities to innovate and contribute to impactful projects.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of a consultant as a trusted advisor. It outlines responsibilities, required skills, and career growth opportunities within IBM's ecosystem.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and technical expertise in full-stack development with Azure and cloud-native technologies.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in testing and automation tools. It offers opportunities for innovation and collaboration with global teams.

Application Developer-SAP Enterprise Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, emphasizing client relationships, technical expertise, and professional growth through strategic projects and global partnerships.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages