Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Data Architect

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and growth. It highlights technical expertise, client impact, and professional development in cloud and AI solutions across global industries.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. It outlines responsibilities like solution development, technical configuration, and Agile methodology, while highlighting required skills in financial modeling, EPBCS configuration, and process design. The role emphasizes impactful work with global clients and continuous improvement.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 15, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using IBM's technology, requiring expertise in SAP and integration tools.

Product Manager, Carbon Design System

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes IBM's Carbon Design System as an open-source platform for digital products, emphasizing its role in enabling consistent, accessible user experiences. It outlines the responsibilities of a Product Manager for the Core Library, including backlog management, cross-team collaboration, and ensuring design integrity. The role requires systems thinking, agile practices, and balancing competing priorities across stakeholders.

Application Developer SAP EDI Lead

Company: IBM

Location: Chicago, US

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting requiring expertise in EDI, SAP ECC, and B2B integrations. It emphasizes collaboration with clients on hybrid cloud and AI initiatives, with responsibilities spanning system support, partner onboarding, and project management. Qualifications include 10+ years of EDI experience and proficiency in cloud platforms.

Software Developer

Company: IBM

Location: Lucknow, IN

Posted Dec 15, 2025

The text highlights IBM's recruitment of skilled software developers for critical projects, emphasizing their role in creating industry-leading solutions and contributing to global initiatives. It outlines required technical expertise, tools, and the importance of automation and collaboration in high-profile projects.

Technical Consultant-AIOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role as an AIOps Technical Consultant at IBM, focusing on driving digital transformation through AI and ML techniques. The position involves assessing client infrastructure, implementing AIOps platforms, and optimizing IT operations to enhance reliability and efficiency. Required skills include programming languages, NLU/NLP techniques, and certifications in ITIL/DevOps.

SAP SD Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, and leadership opportunities. It emphasizes growth, technology integration, and impactful project delivery across global industries.

Entry Level Technical Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a project manager role involving coordination of a complex documentation platform, requiring organizational skills, cross-functional teamwork, and problem-solving. It highlights growth opportunities, mentorship, and the impact of the role on project success.

IT Recruiter (Process Delivery Specialist)

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Services seeks a Recruitment Specialist with experience in bulk hiring and ATS management. The role involves sourcing, screening, and coordinating candidates globally, emphasizing innovation and excellence through technology-driven methodologies.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP SD implementations, leading projects, and requiring a bachelor's degree with SAP experience. The position emphasizes technical expertise, system solutions, and working within IBM's ecosystem to drive innovation.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights a culture of curiosity, creativity, and long-term development in a supportive environment.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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