Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

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Company: IBM

Location: Tokyo, JP

Posted Dec 15, 2025

This job description highlights opportunities for career growth at IBM through collaboration with clients, technological innovation, and professional development. It emphasizes roles in consulting, development leadership, and expertise in SAP systems, with a focus on delivering impactful solutions and advancing business transformation.

Application Developer-Microsoft .NET

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration with global clients, emphasizing technology expertise and professional growth through strategic partnerships and continuous learning.

Test Analyst / Test Automation Specialist

Company: IBM

Location: Praha, CZ

Posted Dec 15, 2025

This job posting describes a testing team role at IBM Czech Testing Team, outlining responsibilities for test analysis, automation, and collaboration with stakeholders. It specifies requirements including 13 years of experience, technical skills in SDLC, test tools, and soft skills like communication. The position emphasizes quality assurance, continuous improvement, and integration with DevOps practices.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves managing complex projects globally, requiring a bachelor's degree and SAP expertise, with travel in India.

Software Engineer - DBaaS Serverless

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves developing cloud-native solutions for IBM's Astra DB platform, requiring expertise in Kubernetes and cloud infrastructure. The team emphasizes innovation and growth opportunities within a collaborative environment.

Senior Threat Detection & Response Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a senior threat detection and response engineering role at IBM, emphasizing collaboration with security teams, threat research, and developing detection capabilities. The position involves enhancing cloud security solutions, automating processes, and improving visibility across IT environments. It requires expertise in threat intelligence, programming languages like Python/Golang, and familiarity with cloud platforms. The role offers opportunities to contribute to IBM's security operations and drive innovation in cloud-native solutions.

Senior Security Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

HashiCorp's job posting outlines their focus on infrastructure solutions and security for cloud environments. The role requires a Product Security Engineer with expertise in secure development practices, threat modeling, and cloud security. Responsibilities include designing secure architectures, conducting security assessments, and collaborating with R&D teams. The position emphasizes experience with cloud platforms and security tools, with a preference for candidates with advanced degrees and specific technical skills.

Software Engineer, Quality

Company: IBM

Location: Brno, CZ

Posted Dec 15, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, growth, and collaboration. It outlines roles in software development and testing with focus on quality assurance, automation frameworks, and cloud-native solutions. Required skills include Java expertise, CI/CD integration, and cloud technologies, while preferred qualifications highlight advanced degrees and scripting proficiency.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth and a collaborative environment for professionals in procurement and operations.

Account Solution Architect

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The role involves technical expertise in cloud solutions, collaboration with stakeholders, and driving innovation to solve complex business challenges.

Business Transformation Consultant-Manufacturing

Company: IBM

Location: Hsinchu, TW

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on business transformation through technology, collaboration with global clients, and leveraging hybrid cloud and AI solutions. The role emphasizes strategic partnerships, technical expertise, and continuous communication to deliver impactful results for innovative companies.

Supply Chain Professional - Data Analyst

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 15, 2025

This text promotes IBM's Supply Chain Organization as a dynamic environment emphasizing continuous learning, technological innovation, and collaborative problem-solving. It highlights opportunities for professional growth, exposure to advanced tools, and impactful contributions to global supply chain optimization.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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