Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, collaboration with industry visionaries, and driving innovation through hybrid cloud and AI solutions. It outlines responsibilities involving SAP HANA BPC implementation, project leadership, and technical expertise, along with required qualifications such as a bachelor's degree and extensive SAP experience.

Technical Consultant-Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role focused on application security testing, secure coding practices, and threat modeling within IBM Consulting's delivery centers. It requires a bachelor's degree, relevant technical expertise in security tools, and experience with SAST/DAST methodologies. The position emphasizes industry expertise and innovation in technology adoption for public and private sector clients.

Recruiter

Company: IBM

Location: Lucknow, IN

Posted Dec 15, 2025

This job description outlines the requirements for a detail-oriented recruiter with 38 years of experience in IT recruitment. The role involves managing the full recruitment lifecycle, sourcing candidates through various channels, ensuring smooth hiring processes, and maintaining strong communication with stakeholders. Key skills include sourcing expertise, stakeholder management, and proficiency with ATS tools.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise. It outlines role responsibilities, required education, and technical skills needed for the position.

Industry Consultant-Consulting Services

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring expertise in semiconductor engineering, OSAT operations, and MES systems. It specifies educational qualifications, technical experience, and communication skills for candidates in electronics product development and manufacturing.

Application Database Administrator-RDBMS

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, and innovation. It highlights the use of advanced technologies to drive meaningful change and accelerate client impact. The role involves designing mobile solutions, continuous improvement through agile frameworks, and leveraging expertise in IBM DB2 and Linux/AIX systems.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills. Required qualifications include a bachelor's degree and specific technical proficiencies in Reactjs and frontend development.

Jr Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation, and growth opportunities. It outlines responsibilities involving financial planning, analysis, and strategic business partnering, while highlighting supportive tools and a culture of curiosity and empathy.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and contributions to innovative projects. It outlines required skills in Java, UI frameworks, and system design, along with responsibilities involving feature development and stakeholder collaboration.

Solutions Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a career at IBM Software focusing on transforming customer challenges into industry-leading solutions through collaboration, technical expertise, and innovation. The role emphasizes customer success, cross-functional teamwork, and driving business value with HashiCorp tools.

IPD strategy consultant

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a strategic consulting role requiring 8+ years of experience in IPD projects, industry expertise in consumer electronics/new energy, strong communication skills, and data analysis capabilities. Responsibilities include client collaboration, strategic planning, and industry insights delivery.

Senior Printed Circuit Board Supplier Qualification Engineer

Company: IBM

Location: Singapore, SG

Posted Dec 15, 2025

This job description highlights a senior role in IBM's Supply Chain Engineering division, focusing on technical leadership, supplier development, and quality governance. The position emphasizes innovation, global collaboration, and career growth within a supportive culture.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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