Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

金融業界向け Application Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with clients globally. The position involves managing IT projects, ensuring quality delivery, and leveraging technology platforms to drive digital transformation for financial industry clients.

Complex Project Manager-SAP HANA

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job posting seeks SAP consultants with project management expertise for roles based in India, requiring 100% travel. Candidates must have 12+ years of experience, PMP/ITIL certification, and leadership in large-scale S4HANA implementations. Required qualifications include a bachelor's degree, MBA/technical credentials, and strong communication skills for client-facing roles.

Lead Network Software Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM seeks a Lead Network Software Engineer to drive innovation in network automation and AI integration, emphasizing collaboration and cutting-edge solutions. The role involves mentoring teams, developing automation tools, and working with industry-leading technologies while contributing to global projects.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving cloud application development, technical leadership, and expertise in AWS, Java, and container technologies. It specifies educational requirements and preferred skills for developers working on client projects.

Software Engineering Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks innovative software developers to drive technological advancements, focusing on EDA tools and collaborative problem-solving in cutting-edge projects. The role emphasizes impactful work with industry-leading products, requiring expertise in programming, algorithms, and digital design while fostering teamwork in agile environments.

Software Engineer - OpenSearch

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

IBM seeks software engineers to develop AI PaaS solutions using OpenSearch and Cassandra, collaborating with open-source communities. The role requires expertise in Java, distributed systems, and cloud technologies, with opportunities for growth and innovation.

Software engineer (With focus on Testing)

Company: IBM

Location: Brno, CZ

Posted Dec 09, 2025

The text promotes IBM's Software career opportunities, emphasizing innovation, collaboration, and growth. It highlights roles in developing high-quality software solutions, working with advanced technologies, and contributing to leading AI-powered cloud-native products. The job description focuses on teamwork, rigorous quality standards, and technical expertise in testing and development.

Full Stack Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role focused on developing platform features, collaborating with cross-functional teams, and maintaining technical documentation. It requires expertise in React, TypeScript, Node.js, and cloud technologies, with experience in Agile methodologies and AI-assisted development.

Master@IBM: Hardware Verification (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

The text promotes IBM's MasterIBM study&work program, highlighting opportunities to combine a Master's degree with hands-on experience at IBM, financial support, career growth, and innovative project topics like AI-driven project management and cloud-based simulations.

Application Consultant - ServiceNow

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and comprehensive benefits including training programs, flexible working arrangements, and career development resources. The role emphasizes innovation, client collaboration, and technical expertise in ServiceNow implementations.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, and opportunities to drive innovation in hybrid cloud and AI solutions. It outlines role responsibilities, required education, and technical skills needed for the position.

AI Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovative systems design, and expertise in data architecture. It outlines required skills in cloud platforms, machine learning, and generative AI, highlighting opportunities for impactful work with global clients.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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