Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Application Consultant-DevOps

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients and technical expertise in Dynatrace monitoring. It outlines responsibilities like application support, dashboard maintenance, and performance troubleshooting, along with educational and technical requirements.

Project Manager - IT Financial Operations

Company: IBM

Location: Heredia, CR

Posted Dec 09, 2025

This job description highlights a role at IBM CIC involving project management, business process improvement, and collaboration with cross-functional teams. It emphasizes skills like organizational abilities, communication, and technical expertise in hybrid cloud and AI initiatives, while outlining requirements such as a bachelor's degree and PMP certification.

Application Developer Intern

Company: IBM

Location: Casablanca, MA

Posted Dec 09, 2025

This role offers growth opportunities for interns to develop skills, collaborate with experts, and contribute to impactful projects, requiring a master's degree and technical expertise in Python, React, and cloud technologies.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with global clients to accelerate digital transformation using AI and agile methods. Responsibilities include managing Accounts Receivable processes, ensuring accuracy, and meeting SLAs. Required experience includes 24+ years in Order to Cash with expertise in cash application automation.

ETL Informatica Lead

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in data integration solutions. The role involves designing business intelligence systems using Informatica and other tools, with requirements including ETL development, cloud technologies, and database management skills.

AI Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines an engineering role focused on designing and maintaining build systems for AI/ML components, requiring expertise in C++/Python, automation pipelines, and cross-platform development. It emphasizes collaboration with cross-functional teams and compliance with industry standards.

Software Sales Specialist – Data, AI & Automation Swiss Market (based in Valencia) (f/m/x)

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

IBM's Software Sales Specialist role offers career growth, competitive compensation, and collaborative opportunities in Valencia, focusing on innovative solutions and client partnerships.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, and opportunities for career growth through innovative projects and cross-functional teamwork.

Digital Professional - CONTRACTOR CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

This text describes a Web Developer role at IBM, outlining responsibilities such as creating web pages, collaborating with teams, and required technical skills. It emphasizes strategic planning, content management, and SEO while detailing educational qualifications and preferred experience.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. The role involves invoice processing, vendor management, and working with advanced technologies like AI and hybrid cloud solutions. It emphasizes career growth, mentorship, and impactful problem-solving in a supportive ecosystem.

Package Consultant-SAP HR Comp & Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in SAP systems. It outlines role responsibilities, required skills, and educational qualifications for a consulting position.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Support team role with responsibilities including customer issue resolution, product configuration guidance, and collaboration with engineering teams. It outlines required and preferred qualifications such as Linux administration, JVM knowledge, and experience with cloud platforms and databases.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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