Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Technical Support Intern - Hardware and Software Products

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes an IBM Technical Support Professional Intern role, highlighting requirements for technical expertise, collaboration, and problem-solving skills in a growth-oriented environment. It emphasizes IBM's infrastructure capabilities and the importance of innovation in addressing modern technological challenges.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in software development. The position highlights opportunities for impactful problem-solving, strategic stakeholder engagement, and working with cutting-edge technologies.

SAP Concur Reporting Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves data analysis and Concur implementation for client collaboration, requiring technical expertise and compliance knowledge.

Manager - Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a managerial role in IBM Consulting focused on customer relationship management, digital transformation, and global collaboration. It emphasizes career growth, innovative problem-solving, and strategic leadership in finance and administration.

Apptio Marketing Development Representative

Company: IBM

Location: London, GB

Posted Dec 09, 2025

The text describes a sales role at Apptio, highlighting opportunities for career growth, enterprise software sales, and collaboration with cross-functional teams. It emphasizes skills in prospecting, CRM usage, and delivering value-added insights while working in a dynamic, fast-growing environment.

Process Delivery Specialist-Record to Report

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

IBM promotes innovation and open hybrid cloud solutions, seeking a detail-oriented professional with accounting/finance expertise and strong analytical skills for a dynamic consulting role.

Application Architect-Oracle Cloud Applications

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves software development, stakeholder collaboration, and expertise in Oracle Database Integrator and API integration. Responsibilities include feature development, issue resolution, and technology implementation for hybridcloud and AI initiatives.

Lead FullStack Developer - Public Sektor (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting describes a Lead Developer role at IBM's Client Innovation Center, requiring expertise in Java, microservices, and cloud technologies. It highlights opportunities for innovation, collaboration with cross-functional teams, and emphasis on diversity and inclusion.

Agent Analytics & AI Insights- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an exciting summer internship opportunity at IBM Research, highlighting innovative work in AI agent development. It emphasizes collaboration with leading researchers, cutting-edge projects, and the potential to make significant impacts in AI and intelligent systems. The role involves research, experimentation, and collaboration in a rapidly growing field.

Sr. Software Developer AI Center of Excellence

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting highlights a role in developing AI-based cloud services with opportunities for innovation, collaboration, and professional growth. The position requires expertise in AI, cloud technologies, and agile development while emphasizing safety, velocity, and technical leadership.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers focusing on ARAS PLM implementation, requiring technical expertise in PLM applications, SQL databases, and development practices. It specifies educational qualifications, preferred experience with ARAS customization, and interpersonal skills for team collaboration.

SAP S/4HANA Defense & Security Delivery Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It outlines responsibilities as a Delivery Lead, required expertise in SAP solutions, and preferred skills like multilingual communication and cross-timezone teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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