Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Especialista em Automação de Redes - Command Center

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a role at IBM Consulting's Client Innovation Centers, focusing on network automation, collaboration with global teams, and technical expertise. It highlights opportunities for innovation, career growth, and working with cutting-edge technologies.

Senior Managing Consultant - Enterprise Strategy

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in AI and hybrid cloud solutions, and professional growth through strategic projects and industry expertise.

IBM Maximo Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role for a seasoned Maximo Technical Architect requiring deep technical expertise, strategic thinking, and hands-on experience with Maximo architecture. The position involves leading enterprise asset management solutions, ensuring system performance and scalability, and collaborating with stakeholders. Responsibilities include designing architectures, providing technical guidance, and maintaining documentation. Required skills include proficiency in Java, SQL, and Maximo customization, with preferred experience in cloud-based solutions and DevOps practices.

System Services Representative - Nashville

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role in Nashville TN, requiring onsite installation/maintenance of IBM systems, technical education, and field-based travel. It outlines responsibilities, education requirements, and problem-solving skills needed for the position.

Field CTO

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This role emphasizes collaboration, innovation, and leadership in IBM's cloud solutions, offering opportunities to influence strategic directions and drive customer success through technical expertise and thought leadership.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines an HR Practitioner role at IBM Consulting, emphasizing career growth, collaboration with global clients, and opportunities for professional development. The position involves managing learning administration tasks, supporting employees, and working within a supportive culture that values innovation and long-term growth.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

Turbonomic's automation platform helps IT organizations improve efficiency by ensuring optimal resource allocation and policy compliance. The company seeks product managers with expertise in cloud and DevOps to drive innovation and meet stakeholder needs through strategic execution and data-driven decisions.

MP&O Senior Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role as an SAP Defense amp Security DampS Consultant requiring expertise in implementing solutions for public sector clients, cross-functional knowledge of supply chain and finance, and experience in defense environments. It emphasizes project delivery, system integration, and collaboration between hiring teams.

Product Manager – ESG Data Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting outlines a Product Manager role at Envizi focused on ESG data platform development. The position requires 10+ years of technical product management experience, expertise in data tools like PowerBI and SQL, and knowledge of ESG frameworks. Responsibilities include product lifecycle management, cross-functional collaboration, and delivering scalable solutions for sustainability reporting.

Software Developer FileNet

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

IBM seeks an innovative Software Developer with expertise in AI and cloud technologies to contribute to next-generation product features. The role emphasizes collaboration, problem-solving, and delivering cutting-edge solutions in a dynamic environment.

Salesforce Developer A - L2 - 4o4

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving technical expertise, client collaboration, and innovation in hybrid cloud and AI solutions. It emphasizes career growth, strategic partnerships, and professional development opportunities within a global environment.

Customer Success Manager - Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Customer Success Manager role at IBM focused on helping clients maximize value from IBM products, collaborating with transformative enterprises, and driving technological adoption through technical expertise and consultative skills. The position emphasizes career growth, impactful work, and a supportive team environment.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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