Positive Customer Experience Jobs in Chicago, IL

76,797 open positions · Updated daily

Looking for Positive Customer Experience jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Chicago, IL area.

C# Engineer

Company: BlackRock Investments

Location: Chicago, IL

Posted Aug 06, 2025

Participate in cross-functional feature requirements gathering, design, and implementation. You will collaborate with experienced engineers to develop and…

Global Practice Architect, Infrastructure III, Google Cloud

Company: Google

Location: Chicago, IL

Posted Aug 06, 2025

You will orchestrate across numerous contributing teams including solutions, services, partners, product engineering, marketing, and GTM stakeholder…

Pre-Certification & Call Center Representative

Company: VitalSkin Dermatology

Location: Chicago, IL

Posted Aug 06, 2025

You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain information from the…

Senior Consultant 1, Analytics, Insights, Report, A&T - DA Analytics

Company: Deloitte

Location: Chicago, IL

Posted Aug 06, 2025

Supervise day to day operations, set up processes for delivery including technical/functional documentation, scope of work, resource planning, design,…

Python Developer

Company: BlackRock Investments

Location: Chicago, IL

Posted Aug 06, 2025

Participate in cross-functional feature requirements gathering, design, and implementation. You will collaborate with experienced engineers to develop and…

Data Scientist II, Condition Monitoring

Company: Caterpillar

Location: Chicago, IL

Posted Aug 06, 2025

In-depth technical and problem-solving skills and evidence of continuous learning in the analytics field. Programming Languages: Working knowledge of basic…

Project Manager II

Company: Gilbane Building Company

Location: Chicago, IL

Posted Aug 06, 2025

Participates in enrollment for insurance and bonds; tracks and obtains trade contractors’ compliance. Strong technical and communication skills are critical.

Sr Data Scientist

Company: PayPal

Location: Chicago, IL

Posted Aug 06, 2025

Deep understanding of credit models and the external data ecosystem, including credit bureau data, cash flow insights, and alternative credit data sources.

Custodial Worker/ Janitor

Company: Broadview Baptist Church

Location: Broadview, IL

Posted Aug 06, 2025

Adhere to established procedures to provide a safe working environment including complying with OSHA, state/local federal and City Wide regulations.

Senior Project Accountant

Company: Rotary International

Location: Evanston, IL

Posted Aug 06, 2025

Bachelor’s degree in Accounting, Finance, or a related field (required). CPA or equivalent certification preferred. Proficient in accounting software and Excel.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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