Positive Customer Experience Jobs in New York City, NY

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Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Senior Software Development Engineer - Rails ART19 - Shaping the Future of Podcast Technology

Company: Amazon.com Services LLC

Location: Culver City, CA

Posted May 14, 2025

5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.

Patient Care Manager Registered Nurse On- Site

Company: Shields at Home

Location: New York, NY

Posted May 13, 2025

Builds and maintains collaborative professional working relationships with physicians, Medical Directors, clinicians, and the community at large to develop and…

Waste Collection Roll-Off Driver - Brooklyn

Company: Interstate Waste Services

Location: Brooklyn, NY

Posted May 13, 2025

All Drivers must have a valid Class A or B CDL with airbrake endorsement, and a clean driving record. A minimum of 1 year of experience driving and operating a…

Grant Accountant

Company: The Fedcap Group

Location: New York, NY

Posted May 13, 2025

Bachelor’s degree in accounting, Finance, or a related field. Experience working with federal and state grants. Manage assigned grants from award to close-out.

Daytime Custodian

Company: Supreme Fitness Group

Location: New York, NY

Posted May 13, 2025

Each franchisee is responsible for ensuring compliance with local, state and federal law. Stock locker rooms with proper supplies/paper products.

Special Education Teacher

Company: CBS Therapy

Location: Brooklyn, NY

Posted May 13, 2025

3-5 years of teaching experience is preferred; new teachers encouraged to apply. Passion and enthusiasm for teaching. Bachelor's degree, Master's preferred.

NYS Teachers Students with Disabilities B-2 Certification (Full-Time)

Company: Positive Beginnings Inc.

Location: Queens, NY

Posted May 14, 2025

Attend teacher meetings, team meetings and staff developments as scheduled. Record and report on the student’s progress, and update goals quarterly.

Expert Veneer Craftsman

Company: PH Custom Woodworking

Location: Bronx, NY

Posted May 14, 2025

High-end architectural millwork company in search of an EXPERT full-time veneer department technician. PLENTY of overtime, during the weekends in the shop / on…

Service Electricians

Company: Mauceri Electric Corp.

Location: Middle Village, NY

Posted May 14, 2025

This position requires a clean valid drivers license as you will routinely be driving a company truck. Applicant must have experience working from company truck…

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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