Positive Customer Experience Jobs in New York City, NY

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Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Senior Software Engineer, Devices Automation

Company: Block

Location: New York City, NY

Posted Mar 01, 2025

Square, a company that has evolved since its inception in 2009, is seeking a Software Engineer with extensive experience in embedded devices and test engineering. The role involves designing large-scale automation frameworks for hardware platforms, optimizing testing tools, and collaborating with various teams to ensure high-quality software delivery. The company values inclusivity and equal opportunity, offering competitive benefits and a market-based approach to pay.

AWS Alliance Driver, Director

Company: PwC

Location: New York City, NY

Posted Mar 01, 2025

The text describes a role for an AWS Alliance Director at PwC. The individual will lead the AWS Alliance across various sectors, focusing on the overall AWS Alliance strategy, driving PwC-specific value propositions, and strategic direction. They will establish partnerships with companies to better serve client needs, build relationships to complement PwC's strategy, and develop and execute the strategy and business plan for market penetration and revenue growth. The role involves identifying opportunities for solution development and industry alignment, building relationships with key alliance executives, and collaborating with cross-functional teams. The individual is expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to success. They will create a healthy working environment, maximize client satisfaction, and cultivate the potential in others. The role requires leading in line with PwC's values and brand, developing new ideas, solutions, and structures, solving problems, balancing long-term and short-term thinking, making strategic choices, promoting technological advances, identifying market gaps, adhering to professional and technical standards, and driving operational efficiency.

Product Business Support Analyst I (243348)

Company: Newmark

Location: New York, NY

Posted Feb 27, 2025

Utilize Excel VBA and macros to develop, maintain, and optimize products along with data analysis and reporting tools.

Software Engineering Lead

Company: Dotdash Meredith

Location: New York City, NY

Posted Mar 01, 2025

Dotdash Meredith is seeking a skilled Engineering Lead for a mission-critical role in designing and scaling their next-generation publishing platform. The ideal candidate will have 4+ years of experience in frontend development, proficiency in TypeScript, JavaScript, and Node.js, and expertise in backend technologies. They will work in a collaborative Agile environment, defining the technical vision for frontend applications, integrating with backend APIs, and optimizing performance based on user feedback. The role also involves working closely with product managers, designers, and content creators to enhance app features and drive user engagement. The position offers remote work flexibility, with an expectation to work from the office three times a month if within commutable distance to one of the company's offices.

Process Innovation Professional - Lead to Cash

Company: IBM

Location: PH Quezon City

Posted Feb 27, 2025

The role involves preparing monthly cash collection forecasts, setting collection targets, managing a team, and ensuring compliance with various standards. The ideal candidate should have strong leadership skills, excellent communication abilities, and proficiency in MS Office tools. Experience in a supervisory capacity, preferably in a multinational setting, and knowledge of SAPGetPaidARCollect are advantageous.

Business Account Executive

Company: Spectrum

Location: New York City, NY

Posted Mar 01, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales and revenue goals through prospecting and selling bundled services. The role requires a complete understanding of Spectrum Business coax services, rates, and applicable taxes. The AE must maintain accurate records of sales activities and meet performance standards. The job offers a comprehensive package, including a commission earnings target starting at $54,000. Charter Communications, known for its Spectrum brands, is committed to diversity and equal opportunities for employment and advancement.

Principal Product Marketing Manager

Company: Rokt

Location: New York City, NY

Posted Feb 28, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Principal Product Marketing Manager. The role involves driving market leadership, creating product-centric content, showcasing success stories, developing training assets, driving product launches, and leading competitive analysis. The ideal candidate should have 8+ years of Product Marketing experience, a strategic mindset, strong storytelling skills, analytical rigor, collaboration abilities, and initiative. Rokt offers a competitive total compensation package, including equity, benefits, and a dog-friendly office. The company values diversity, transparency, and smart, humble people, and is committed to being a force for good.

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

Staff Editor, Current Events

Company: Dotdash Meredith

Location: New York City, NY

Posted Feb 28, 2025

The Staff Editor role involves coordinating cross-platform content across multiple verticals, managing daily and breaking news, and writing/editing stories on deadline. The ideal candidate should be a dynamic editor with strong writing and editing skills, impeccable journalistic standards, and the ability to respond quickly to breaking news. The role requires a minimum of 4 years of experience in a high-volume digital news organization and a fluent understanding of the digital landscape.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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