Positive Customer Experience Jobs in New York City, NY

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Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Front-End Developer- AI Trainer

Company: DataAnnotation

Location: New York, NY

Posted Feb 21, 2025

A bachelor’s degree (completed or in progress). Proficiency in at least one of the following programming languages or frameworks: JavaScript, TypeScript, Python…

Senior Software Engineer - Blockchain Infrastructure

Company: dYdX

Location: New York, NY

Posted Feb 20, 2025

Build software tools to inspect blockchain state and troubleshoot consensus failures. Ensure best practices within the engineering team through guidance on…

Senior Accountant

Company: BRC - Bowery Residents' Committee, Inc.

Location: Manhattan, NY

Posted Feb 24, 2025

A 403(b) pension plan with a matching benefit paid by BRC. Monitor funder payments and non-payments. Maintaining and updating monthly schedules of prepaid…

Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

Process Delivery Specialist-Procure to Pay

Company: IBM

Location: PH Taguig City

Posted Feb 24, 2025

The Finance & Admin Business Analyst plays a crucial role in maintaining IBM's financial integrity. Key responsibilities include identifying duplicate reimbursements, assessing deviations in expenses, evaluating high-spending employees, and ensuring adherence to company policies. The ideal candidate should have a degree in Accounting, Finance, or a related field, with strong Excel skills and experience in accounting software. Excellent communication skills and flexibility are also required.

Recruiter/Sales Specialist (Contractor)

Company: Healthcare Abroad

Location: Australia, New Zealand or Bali/Asia

Posted Feb 19, 2025

Healthcare Abroad is seeking a Recruiter-Sales Specialist to focus on Australian placements. Key responsibilities include candidate placement, business development, candidate support, and CRM management. The ideal candidate should have recruitment or sales experience, strong communication skills, and be proactive and self-motivated. The role offers a fully remote position, a rewarding career, competitive salary, and the opportunity to join an expanding company.

Customer Service - Mandarin & Cantonese

Company: Melody Benefits

Location: Brooklyn, NY

Posted Feb 24, 2025

Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Strong phone communication skills, active listening, and…

HVAC/R Service Technician

Company: Confidential

Location: New York State

Posted Feb 27, 2025

Well established Mechanical Contractor located in Syracuse, NY is seeking qualified candidates with 5+ years of commercial rack experience to fill commercial…

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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