Positive Customer Experience Jobs in Remote

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Looking for Positive Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Remote area.

Technical Support Specialist - Level 2

Company: DoseSpot

Location: Remote

Posted Feb 01, 2025

DoseSpot, a PE-backed startup specializing in electronic prescribing software, is seeking a Technical Support Specialist Level 2. The role involves providing secondary support, technical ownership of new customer integrations, and resolving complex technical cases. The ideal candidate should have 2+ years of technical software/IT support experience, proficiency in programming languages like C++, Python, HTML, CSS, and SQL databases. The company offers a remote work environment, flexible schedule, generous leave package, medical benefits, 401k match, and a compensation range of $70K - $77K.

Director Channel Sales (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Feb 01, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Director of Channel Sales. The role involves overseeing recruitment and sales of RapidScale services, primarily to prospective customers and existing ones. The candidate will lead a team of Cloud Solution Consultants, engage indirect selling partners, and achieve sales targets. The position requires a BABS degree with 8+ years of experience in managed IT services or 12+ years in lieu of a degree, along with excellent communication, organizational, and time management skills. The role offers a competitive salary, benefits, and opportunities for career growth in a fast-paced, high-energy environment.

R-19462 Data Engineer III - VN

Company: Rackspace Technology

Location: Remote

Posted Feb 01, 2025

The job description outlines a senior data engineer role with a focus on big data technologies, SQL, and data pipeline management. The ideal candidate should have advanced SQL knowledge, experience with big data tools, and proficiency in object-oriented scripting languages. Project management and organizational skills are also required. The role involves defining project tasks, assigning them to team members, and monitoring progress. The candidate should have a degree in a quantitative field and at least 5 years of relevant experience. The company, Rackspace Technology, is a multicloud solutions expert with a strong commitment to diversity and inclusion.

Senior Recruiter

Company: Miratech

Location: Remote

Posted Feb 01, 2025

Miratech, a global IT services and consulting company, is seeking a Senior Recruiter with 4+ years of global recruiting experience. The role involves sourcing and engaging administrative talent, building long-term candidate relationships, and managing the full recruitment cycle. The company offers a culture of Relentless Performance, competitive pay and benefits, work from anywhere flexibility, professional development opportunities, global impact, and a welcoming multicultural environment.

Team Lead, Knowledge Management Operations

Company: Oscar Health

Location: Remote

Posted Feb 01, 2025

Oscar Health is seeking a Team Lead for Knowledge Management Operations. The role involves managing team performance, driving operational improvements, and hiring/managing team members. The ideal candidate should have 3+ years of experience with a knowledge management system, 2+ years in operations or customer service, and 2+ years of direct people management experience. The position offers competitive pay, employee benefits, and opportunities for professional growth. Oscar Health values diversity and inclusivity, and the role requires strong communication skills and the ability to work with teams in multiple locations.

VIP Host, Michigan

Company: DraftKings

Location: Remote

Posted Feb 01, 2025

The company is seeking a VIP Host to create new business revenue by building strong relationships with players, managing all aspects of the relationship, and understanding market trends. The role involves executing the day-to-day strategy of the VIP engagement program, maintaining a thorough understanding of the market, and proactively providing new game offerings. The ideal candidate should have a Bachelor's degree, at least 3 years of experience in a Sales Account Management or customer-facing role, and be comfortable working in a fast-paced, collaborative environment. The company offers a competitive salary range of $680,000 - $850,000 plus bonus, equity, and benefits.

Senior Sales Executive, Enterprise Accounts

Company: MelodyArc

Location: Remote

Posted Feb 01, 2025

MelodyArc, a rapidly growing tech innovator, is seeking a Senior Sales Executive to drive revenue growth by targeting potential enterprise customers. The role involves leading negotiations, closing complex deals, and ensuring client satisfaction. The ideal candidate should have 10+ years of direct sales experience, a proven track record in managing high-value enterprise deals, and exceptional communication skills. In-depth knowledge of AI, CX SaaS, and customer service solutions is preferred. The compensation includes a base salary of $225k-$275k, equity, and commission. The role offers an opportunity to define sales motion and go-to-market strategies in a fast-paced environment.

Technical Account Manager

Company: Appspace, Inc.

Location: Remote

Posted Feb 01, 2025

Appspace is seeking a Strategic Technical Account Manager with a strong technical background and excellent communication skills. The role involves managing client relationships, providing technical consultation, problem resolution, solution implementation, client education, performance monitoring, risk mitigation, continuous improvement, and cross-functional collaboration. The company offers competitive benefits, flexible work schedules, remote work opportunities, and a casual dress work environment. Appspace is committed to creating a diverse and inclusive workplace.

(US) Customer Support Solutions Analyst - Financial

Company: PointClickCare

Location: Remote

Posted Feb 01, 2025

PointClickCare is a leading North American healthcare technology platform that offers cloud-based software for long-term care facilities. The company is recognized for its vibrant culture, employee growth opportunities, and commitment to creating frictionless care. They are seeking a customer support specialist to handle technical queries and complaints for their software. The ideal candidate should have a secondary degree, strong problem-solving skills, excellent communication abilities, and experience with web-based software applications. PointClickCare provides a range of benefits, including retirement plan matching, flexible paid time off, and continuous development support.

Lead Product Owner - Disability Digital

Company: MetLife

Location: Remote

Posted Feb 01, 2025

The Product Owner for the Disability Digital Team will be responsible for enhancing and supporting MyBenefits and MetLink platforms, ensuring a world-class user experience. Key responsibilities include developing a deep understanding of disability and absence claims processing, prioritizing a backlog of items to improve data accuracy and self-service capabilities, and driving higher NPS and customer satisfaction scores. The role involves working closely with various teams, seeking feedback, and continuously improving processes. The salary range is $80,000 - $130,000 with comprehensive benefits.

Strategic Account Manager

Company: BlackLine

Location: Remote

Posted Feb 01, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function, delivering innovative solutions, and empowering accounting and finance leaders worldwide. The Strategic Account Manager role involves managing a portfolio of large enterprise accounts, driving revenue growth, securing renewals, and building long-term client relationships. The ideal candidate should have 10+ years of experience in managing enterprise accounts, strong consultative selling skills, and proficiency in CRM tools. BlackLine fosters a culture of adventure, diversity, and continuous learning, offering professional development seminars and inclusive affinity groups.

Mid-Market Account Executive

Company: CaptivateIQ

Location: Remote

Posted Feb 01, 2025

CaptivateIQ is a leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers like Affirm, Gong, and Figma. The company offers solutions for Sales Planning and Incentives, helping revenue teams automate processes, hit revenue targets, and adapt to business changes. With backing from Sequoia Accel, ICONIQ Sapphire Ventures, and other leading investors, CaptivateIQ aims to enable every company to improve their return on incentives and sales planning. The company is seeking a MidMarket Account Executive to lead the growth of new business by turning prospective users into long-term happy customers. The ideal candidate should have 26 years of closing SaaS sales experience, strong presentation and communication skills, and proficiency with Salesforce and Outreach.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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