Positive Customer Experience Jobs in Remote

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Looking for Positive Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Remote area.

Help Desk Specialist

Company: Teal (tealtech.com)

Location: Remote

Posted Jan 29, 2025

Teal, formed by the merger of TechGen and Aligned Technology Solutions, is a leading Managed IT Service Provider. They offer world-class concierge service, business-focused support, and advanced cybersecurity knowledge. Teal is committed to fostering a diverse, equitable, and inclusive workplace. They are seeking a tech-savvy individual with 12 years of Help Desk Support experience, A+ Certification, and excellent communication skills. The role involves providing remote support, problem-solving, and participating in after-hours emergency coverage. Benefits include a competitive salary, comprehensive benefits package, and opportunities for professional development.

Database Reliability Engineer

Company: Wave Mobile Money

Location: Remote

Posted Jan 29, 2025

Wave is a fintech company aiming to make Africa the first cashless continent. They offer financial services with no account fees, instant availability, and universal acceptance. The company has already launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments, with millions of users across six countries. Wave is seeking a Databases Engineer to ensure their databases are reliable, scalable, and performant to support rapid growth. The role involves improving Kubernetes-based database workloads, enhancing database observability, optimizing performance, collaborating with product teams, and participating in on-call incident response processes.

Vice President of Strategic Partnerships

Company: ID5

Location: Remote

Posted Jan 29, 2025

ID5, a leading identity solution in the digital advertising market, is seeking a Vice President of Strategic Partnerships. This role involves managing and growing a team of account managers, leading strategic partnerships with data platforms, DSPs, and other key players, and driving revenue through channel partnerships. The ideal candidate should have extensive experience in external facing roles within Marketing or AdTech, with a strong background in SaaS-based business development or sales. The role requires a deep understanding of the AdTech data marketplace, excellent public speaking skills, and a willingness to travel up to 25% of the time, including international travel. ID5 offers a remote-first working policy, competitive compensation, WeWork membership, regular offsites, and a dynamic environment with opportunities for growth.

Data Science - Customer Success Intern (Summer 2025)

Company: Dropbox

Location: Remote

Posted Jan 29, 2025

As a Dropbox intern, you'll have a top-notch learning experience with data scientists from various backgrounds. You'll be mentored by a dedicated Dropboxer and work on projects across revenue marketing and product teams. The internship includes developing a deep understanding of customer journey phases, performing analytical deep-dives, and identifying key trends. You'll also build executive-facing dashboards and communicate insights effectively. Requirements include being an upcoming sophomore or graduate student majoring in relevant fields, having expertise in dissecting unstructured datasets, and possessing strong verbal and written communication skills. The internship offers a competitive pay range in Ireland.

Enterprise Account Executive (Central)

Company: SAFE Security

Location: Remote

Posted Jan 29, 2025

The company aims to be a leader in digital safety and change, fostering a transparent, autonomous, and accountable culture. They offer an unlimited vacation policy and emphasize their commitment to empowering individuals and teams. The role requires 8 years of experience selling complex SaaS products to top executives, leading sales efforts in a designated territory, and achieving sales targets. Essential skills include prospecting, managing ambiguity, and learning about cyber risk management. The company encourages joining to learn, make an impact, and work with talented individuals.

Senior Software Developer (C#/.NET)

Company: Motorola Solutions

Location: Remote

Posted Jan 29, 2025

Motorola Solutions is seeking an experienced C# developer with a strong background in developing complex and scalable applications. The ideal candidate will join the Forward Deployed Engineering team, working closely with customers, support, and the broader engineering team to improve PremierOne CAD and Mobile products. The role requires advanced debugging skills, expert proficiency with Git, and strong communication and leadership abilities. Motorola Solutions is committed to an inclusive culture, empowering every Motorolan to be their most authentic self.

Lead Software Engineer - Bilingual

Company: Intermex

Location: Remote

Posted Jan 29, 2025

Intermex Wire Transfer LLC is a dynamic and innovative fintech company specializing in wire transfer and financial products for underrepresented consumers. Since 1994, they have been a leader in the money transfer industry, connecting thousands of people with their families and communities. They offer a trusted network of retail locations and convenient online transfer options, ensuring customers' money arrives exactly where and when they need it. The company is committed to diversity and inclusion, prohibiting discrimination and harassment of any kind. They are seeking a Software Developer with technical leadership experience, proficient in Microsoft NET 45+, NET Core 3.1+, C, JavaScript, React, Angular, MAUI, and Azure.

Director, Strategy & Operations - Member Care Advocacy

Company: Included Health

Location: Remote

Posted Jan 29, 2025

Included Health is seeking a Head of Member Care Advocacy to lead a large, geographically distributed team of 300+ agents and 20+ leaders. The role involves overseeing operational goals, creating a multiyear roadmap, scaling business, and improving member satisfaction. The ideal candidate should have a Bachelor's degree in Business, Healthcare Administration, or a related field, with 10+ years of experience in strategy, operations, and change management. Key skills include people management, strategic communication, and data-driven decision making. The role offers a competitive salary range and comprehensive benefits package.

Senior Product Manager, Commercial Lending

Company: Pathward

Location: Remote

Posted Jan 29, 2025

Pathward, a hybrid remote-office company, is seeking an experienced Senior Product Manager for commercial lending. The role involves driving improvements in the lending lifecycle, enhancing operational efficiency, ensuring compliance, and delivering customer-centric solutions. The ideal candidate should have 5+ years of product management experience, direct commercial lending insight, and strong analytical and problem-solving skills. Pathward offers a comprehensive benefits package and is committed to building a diverse and inclusive culture.

Sr. Account Executive

Company: RevOps

Location: Remote

Posted Jan 29, 2025

RevOps is a modern Deal Desk platform founded in 2018, enabling businesses to build scalable Deal Desk operations, close deals faster, unify branding, reduce contract errors, and provide a centralized agreement repository. The job duties involve sourcing and closing net new logos, navigating complex organizational structures, understanding customer business objectives, collaborating with internal partners, delivering ARR revenue targets, developing sales strategies, and providing ROI reports. The minimum required knowledge includes 2+ years of closing experience in sales, ability to learn and adapt to a fast-growing environment, experience selling complex deals, building relationships with VP and C-level executives, and knowledge of HubSpot CRM and Salesforce products. Benefits include competitive compensation, healthcare, flexible work environment, unlimited PTO, transparent culture, and learning opportunities.

Senior Sales Development Representative

Company: LogicGate

Location: Remote

Posted Jan 29, 2025

LogicGate, founded in 2015, is a modern risk management platform that aims to transform business risks into opportunities. The company has secured over $156M in funding and continues to lead the GRC category with its flexible, no-code solution. LogicGate values diversity, inclusivity, and employee growth, offering flexible work arrangements and a strong company culture. The company is currently seeking a Senior Sales Development Representative with 2+ years of SDR experience in the B2B SaaS space, strong communication skills, and proficiency in Salesforce, Salesloft, ZoomInfo, and 6sense. The role involves qualifying leads, managing the pipeline, and collaborating with the Sales and Marketing teams. LogicGate offers competitive compensation, benefits, and a focus on employee development and learning opportunities.

Data Engineer (5493)

Company: MetroStar

Location: Remote

Posted Jan 29, 2025

MetroStar Systems is seeking a Data Engineer to support data configuration and ingestion, maintain operational aspects of data transfers, automate configuration management, and engage with multiple functional groups to create solutions. The ideal candidate will have an active TopSecret clearance, experience with Big Data systems, ETL processes, and cloud platforms like AWS, Azure, or MilCloud 20. MetroStar values its people and offers a generous benefits package, professional growth opportunities, and a diverse, inclusive culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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