Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Data Science Lead - Guest Funnel Science

Company: Airbnb

Location: USA

Posted Nov 23, 2025

The Community You Will Join is a Senior Staff Data Scientist role at Airbnb, focusing on using AI and causal inference to understand user behavior and build data products for a personalized experience. The role involves leading innovation efforts, shaping data strategy, collaborating with product teams, and demonstrating expertise in user behavior and sequence datasets in a marketplace setting.

Senior Platform Engineer

Company: The Motley Fool

Location: USA

Posted Nov 23, 2025

The Motley Fool is a financial services company focused on helping people make better investment decisions through transparency and education. They seek a Senior Platform Engineer with expertise in cloud infrastructure, automation, and DevOps to modernize their platform and optimize operations. The role emphasizes collaboration, innovation, and a strong work-life balance, with a competitive salary range of $160,000-$190,000.

Channel Program Lead - Alliances & Channels

Company: Stripe

Location: USA

Posted Nov 23, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The Alliances & Channels A&C team is responsible for building a vibrant ecosystem of partners to accelerate Stripe's mission. The role described is a strategic leadership position responsible for taking a new channel strategy from concept to a global revenue-generating program, owning the business case, partner experience, and leading cross-functional teams to bring two critical new partner motions to market.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 23, 2025

Figma is seeking a Manager Mid Market Sales to join their growing team, emphasizing innovation, collaboration, and opportunities to shape sales processes. The role offers leadership in a dynamic environment with competitive benefits and career growth prospects.

Business Development Representative - Backstage

Company: Spotify

Location: USA

Posted Nov 23, 2025

Spotify's Backstage platform is a leading open-source solution for developer portals, offering opportunities to enhance microservices and infrastructure. The company seeks a Business Development Representative to expand its customer base, with a focus on B2B sales and technology-driven growth. Benefits include competitive compensation, equity, and a strong emphasis on inclusivity and innovation.

Enterprise Sales Development Representative

Company: Avive

Location: USA

Posted Nov 23, 2025

Avive Solutions Inc is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. They are on a mission to change the leading cause of death in the United States, sudden cardiac arrest, by innovating AED technology coupled with a first-of-its-kind software platform solution. The Enterprise SDR role is responsible for pipeline growth by identifying and developing new business opportunities with large enterprises, conducting high-volume outbound outreach, and setting qualified meetings.

Senior Manager - Operations Enablement

Company: Alma

Location: USA

Posted Nov 23, 2025

The job posting is for a Senior Manager Operations Enablement role at Alma, a company that supports mental health insurance providers. The role involves leading a team of enablement professionals, designing and executing scalable enablement strategies, and partnering with various teams to drive performance and impact. The ideal candidate should have experience in learning and development, people management, and be passionate about mental health and diversity, equity, and inclusion.

Lead Counsel - Privacy

Company: HubSpot

Location: USA

Posted Nov 23, 2025

HubSpot is seeking a lead counsel for privacy, data protection, and security to provide strategic advice, monitor emerging laws, lead compliance efforts, and partner with regulators. The role requires deep knowledge of global privacy regulations, experience with AI governance, and strong communication skills.

Staff Machine Learning Engineer - Ads Targeting

Company: Reddit

Location: USA

Posted Nov 23, 2025

Reddit is evolving its mission to bring community belonging and empowerment to everyone. The company is focused on providing a delightful and relevant experience to users, including in its Ads products. The year ahead is busy, and Reddit is looking for Ads Targeting ML engineers to design and implement ML systems for improving targeting products.

Engineering Manager - Software Supply Chain Security: Auth Infrastructure

Company: GitLab

Location: USA

Posted Nov 23, 2025

The role of Engineering Manager for the Auth Infrastructure team at GitLab involves leading a team to build and scale the authentication infrastructure layer, focusing on distributed systems, proxy technologies, and infrastructure security. The role emphasizes team health, hiring, and collaboration with other teams to ensure seamless integration across GitLab's architecture.

Customer Support Specialist I

Company: SQUIRE

Location: USA

Posted Nov 23, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers a Customer Support Specialist I position to assist customers and their clients, with a focus on providing timely assistance and troubleshooting issues. SQUIRE values diversity and provides equal employment opportunities.

Platform Engineer

Company: PadSplit

Location: USA

Posted Nov 23, 2025

PadSplit is seeking a senior Platform Engineer to strengthen their backend systems and ensure stability, scalability, and performance of their core marketplace platform. The role involves modernizing architecture, building new services, and improving reliability across Django and AWS-powered infrastructure. The ideal candidate should have deep experience with Django and AWS, a strong sense of ownership, and the ability to collaborate effectively in a cross-functional engineering environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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